George's Construction

I had checked this system 3 MONTHS , not 3 weeks before , for the previous owner . A dirty filter was found to be the only problem at that time and the system checked out fine on Mar 3.  When Mr [redacted] contacted me , telling me his system had lost all of its refrigerant i...

told him this was a separate issue and there would be a service charge to which he agreed. Upon arrival approaching his front door I was shielding my eyes from the sun glare , to which he apparently took as me peeking in his door. After starting his system I found that it had refrigerant , but was cycling on and off with extremely high pressures. after shutting the system down and inspecting the indoor coil I restarted the heat pump and it operated normally , which it did on several subsequent start ups with the same normal operation.I explained that he may have an intermittent problem and if it re-occurs to call me and I would Not charge him a service call to continue to diagnose the heat pump. I also said the system may be slightly overcharged  , but not enough to warrant a trip to get a recovery cylinder from the shop. This was Friday  6 pm of Memorial Day weekend , all supply houses closed until the following Tuesday, so even if I had been able to definitively diagnose the problem I could not get parts until then. In order to bring a fully equipped service vehicle and experienced , licensed, bonded and insured tech to his home , after hours, it seemed fair to me to charge my Normal service charge . He was charged one hour plus trip charge . My actual time there was almost 1 1/2 hours. Rather than allow me to see this problem through and address his concerns to me personally, he chose to immediately contact the Revdex.com. and file a complaint. I have contacted Mr. [redacted] and fully  refunded his $110.00 and we have agreed to go our separate ways. Customer satisfaction is my company goal but I can only achieve that goal if allowed to do my job as experience has taught me. Not all mechanical problems can be solved on the spot .

Review: [redacted]s Construction put a roof on my front porch last fall. I was told by [redacted] that if the roof developed leaks that the roof will be repaired for up to one year later. Well it rained that night and the roof leaked, I called him that next day and informed him of the problem. Well he more or less blew me off and he was too busy right now to take care of it to call him back later. That was last fall, All last winter when the snow melted or it rained my front porch turned into a skating rink it was a nightmare!! I called him back again last week and I haven't heard from him yet !! How many times do I have to call this guy before I get my roof leaks fixed ? I would do it myself but I don't have a ladder to get on the roof, besides that was why I paid him to do the job so that I wouldn't have to do it. I am tired of the whole mess.......Desired Settlement: I just want my roof fixed so it doesn't leak any more !!! and I will not pay again for this since he didn't do it right in the first place !!!