Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ This customer did not purchase the vehicle from usHe did a lease buy out of his own vehicle.We just helped facilitate all of the necessary paperworkIn order to refinance his vehicle the credit needed to be runHis original dealer where he purchased did not supply the needed documentation.This was completed and fixed weeks agoThank you Honda of Serramonte Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely DO NOT accept this response from the businessMy credit did not need to be run to refinance my vehicle and this issue was NOT completed and fixed weeks ago I came into the dealership with pre approval from my credit union, San Francisco Fire Credit Union, for the amount to purchase my lease from HondaI told the dealer all of thisAll that had to be done was have the paperwork go through to the credit union, there was absolutely no need to run my credit THREE timesMy credit was ran through Bank of America, Wells Fargo and ALLY FinancialI have proof of this non my credit report and proof of my pre approvalSo please explain how my pre approval through my credit union resulted in my credit being run through three different banks resulting in my loan through ALLY and not San Francisco Fire Credit Union? I purchased my leased HONDA vehicle from HONDA of Serramonte (Yes, a Lease Buyout) I went through their finance department and everything was facilitated through HONDA of SerramonteMy original dealer where I leased my vehicle was also a HONDA dealership and my lease financing was through HONDA FINANCIALEverything about this process was through HONDA On top of all that, this matter has NOT been completed and fixed "weeks ago." Can HONDA of Serramonte provide any proof of that? Today is June 5th, and I just spoke with the California DMV who told me my registration is still incomplete because of missing paperwork from HONDA of SerramonteI also just spoke with ALLY Financial who has not been sent the title of the vehicle from HONDAIf I were to pay off my loan on this date I would have no title because it is still missing from HONDA of Serramonte I just received an email update from HONDA of Serramonte today on June 5th with an update that they are still "sending in paperwork to the DMV." The email posted below clearly shows that this matter has not been completed and fixed and that the response above from the business is a complete lie [redacted] Below is email conversation with HONDA of SerramonteAs of today June 5th, this matter has NOT been completed or "fixed." REGISTRAION UPDATE Inbox x [redacted] , [redacted] May (days ago) to me Hi [redacted] ! So I just received documents back from Nevada DMVThey are requesting another document to be notarized and they also cut the check I sent out I'm not sure why they would cut it so I will have to get another one printed and we do not cut checks anymore our corporate office in Charlotte prints themI should have everything I need at max a week I will let you know once I send it out to Nevada DMV once again Thank you! [redacted] Honda of Serramonte Acura of Serramonte DMV Clerk (XXX)XXX-XXXX [redacted] @lexusofserramonte.com PW May (days ago) to [redacted] Hi [redacted] , Thank you for the updateWill everything be handled with the CA DMV as well? Sent from my iPhone [redacted] , [redacted] May (days ago) to me Yes, once I get the letter I need from Nevada DMV I will send over to California DMV [redacted] Honda of Serramonte Acura of Serramonte DMV Clerk (XXX)XXX-XXXX [redacted] @lexusofserramonte.com From: PW mailto: [redacted] @gmail.com Sent: Wednesday, May 27, XXXX X:XX PM To: [redacted] , [redacted] Subject: Re: REGISTRAION UPDATE PW 7:AM (hours ago) to [redacted] Any more updates? [redacted] , [redacted] 11:AM (minutes ago) to me Yes I just got the letter in the mail from Nevada I am mailing it out to DMV today [redacted] Honda of Serramonte Acura of Serramonte DMV Clerk (XXX)XXX-XXXX [redacted] @lexusofserramonte.com From: PW mailto: [redacted] @gmail.com Sent: Friday, June 05, XXXX X:XX AM
Initial Business Response /* (1000, 5, 2015/12/16) */
I was made aware this issue on dec 2nd and contacted our guest immediately and made arrangements to resaolvehe gladly came in and we gave him the other key and detailed his car properlyhe was very satisfied with it being resolved on december
7th
thank you
Initial Business Response /* (1000, 12, 2015/12/22) */
We did not do business with this consumerHe went through Honda of Stevens Creek and asked them to have us hold a car for himWe are allowed to sale a car if we have no contract stating the car belongs to anyone else, which is what we did
The consumers should contact Honda of Stevens Creek for a resolution
Initial Business Response /* (1000, 5, 2015/06/04) */
This customer did not purchase the vehicle from us. He did a lease buy out of his own vehicle.We just helped facilitate all of the necessary paperwork. In order to refinance his vehicle the credit needed to be run. His original dealer where he...
purchased did not supply the needed documentation.This was completed and fixed weeks ago. Thank you Honda of Serramonte
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely DO NOT accept this response from the business. My credit did not need to be run to refinance my vehicle and this issue was NOT completed and fixed weeks ago.
1. I came into the dealership with pre approval from my credit union, San Francisco Fire Credit Union, for the amount to purchase my lease from Honda. I told the dealer all of this. All that had to be done was have the paperwork go through to the credit union, there was absolutely no need to run my credit THREE times. My credit was ran through Bank of America, Wells Fargo and ALLY Financial. I have proof of this non my credit report and proof of my pre approval. So please explain how my pre approval through my credit union resulted in my credit being run through three different banks resulting in my loan through ALLY and not San Francisco Fire Credit Union?
2. I purchased my leased HONDA vehicle from HONDA of Serramonte (Yes, a Lease Buyout) I went through their finance department and everything was facilitated through HONDA of Serramonte. My original dealer where I leased my vehicle was also a HONDA dealership and my lease financing was through HONDA FINANCIAL. Everything about this process was through HONDA.
On top of all that, this matter has NOT been completed and fixed "weeks ago." Can HONDA of Serramonte provide any proof of that?
Today is June 5th, 2015 and I just spoke with the California DMV who told me my registration is still incomplete because of missing paperwork from HONDA of Serramonte. I also just spoke with ALLY Financial who has not been sent the title of the vehicle from HONDA. If I were to pay off my loan on this date I would have no title because it is still missing from HONDA of Serramonte.
I just received an email update from HONDA of Serramonte today on June 5th with an update that they are still "sending in paperwork to the DMV." The email posted below clearly shows that this matter has not been completed and fixed and that the response above from the business is a complete lie.
[redacted]
Below is email conversation with HONDA of Serramonte. As of today June 5th, 2015 this matter has NOT been completed or "fixed."
REGISTRAION UPDATE
Inbox
x
[redacted], [redacted]
May 27 (9 days ago)
to me
Hi [redacted]!
So I just received documents back from Nevada DMV. They are requesting another document to be notarized and they also cut the check I sent out I'm not sure why they would cut it so I will have to get another one printed and we do not cut checks anymore our corporate office in Charlotte prints them. I should have everything I need at max a week.
I will let you know once I send it out to Nevada DMV once again.
Thank you!
[redacted]
Honda of Serramonte
Acura of Serramonte
DMV Clerk
(XXX)XXX-XXXX
[redacted]@lexusofserramonte.com
PW
May 27 (9 days ago)
to [redacted]
Hi [redacted],
Thank you for the update. Will everything be handled with the CA DMV as well?
Sent from my iPhone
[redacted], [redacted]
May 27 (9 days ago)
to me
Yes, once I get the letter I need from Nevada DMV I will send over to California DMV.
[redacted]
Honda of Serramonte
Acura of Serramonte
DMV Clerk
(XXX)XXX-XXXX
[redacted]@lexusofserramonte.com
From: PW mailto:[redacted]@gmail.com
Sent: Wednesday, May 27, XXXX X:XX PM
To: [redacted], [redacted]
Subject: Re: REGISTRAION UPDATE
PW
7:08 AM (5 hours ago)
to [redacted]
Any more updates?
[redacted], [redacted]
11:53 AM (15 minutes ago)
to me
Yes I just got the letter in the mail from Nevada I am mailing it out to DMV today.
[redacted]
Honda of Serramonte
Acura of Serramonte
DMV Clerk
(XXX)XXX-XXXX
[redacted]@lexusofserramonte.com
From: PW mailto:[redacted]@gmail.com
Sent: Friday, June 05, XXXX X:XX AM
Initial Business Response /* (1000, 10, 2015/12/23) */
[redacted]
ID#XXXXX/XXXXXXXX
This customer spent two days look at this unit and made decision to buy this car. All our used car we provided carfax and recon report as well as we have more than ten posters in our showroom stated customer can...
take the car to they own mechanic/ bodyshop for inspection before purchase.
We believe we did the right thing for everyone already and we are NOT responsible for any, in this CASE [redacted] is responsible for his own action.
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ This customer did not purchase the vehicle from usHe did a lease buy out of his own vehicle.We just helped facilitate all of the necessary paperworkIn order to refinance his vehicle the credit needed to be runHis original dealer where he purchased did not supply the needed documentation.This was completed and fixed weeks agoThank you Honda of Serramonte Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I absolutely DO NOT accept this response from the businessMy credit did not need to be run to refinance my vehicle and this issue was NOT completed and fixed weeks ago I came into the dealership with pre approval from my credit union, San Francisco Fire Credit Union, for the amount to purchase my lease from HondaI told the dealer all of thisAll that had to be done was have the paperwork go through to the credit union, there was absolutely no need to run my credit THREE timesMy credit was ran through Bank of America, Wells Fargo and ALLY FinancialI have proof of this non my credit report and proof of my pre approvalSo please explain how my pre approval through my credit union resulted in my credit being run through three different banks resulting in my loan through ALLY and not San Francisco Fire Credit Union? I purchased my leased HONDA vehicle from HONDA of Serramonte (Yes, a Lease Buyout) I went through their finance department and everything was facilitated through HONDA of SerramonteMy original dealer where I leased my vehicle was also a HONDA dealership and my lease financing was through HONDA FINANCIALEverything about this process was through HONDA On top of all that, this matter has NOT been completed and fixed "weeks ago." Can HONDA of Serramonte provide any proof of that? Today is June 5th, and I just spoke with the California DMV who told me my registration is still incomplete because of missing paperwork from HONDA of SerramonteI also just spoke with ALLY Financial who has not been sent the title of the vehicle from HONDAIf I were to pay off my loan on this date I would have no title because it is still missing from HONDA of Serramonte I just received an email update from HONDA of Serramonte today on June 5th with an update that they are still "sending in paperwork to the DMV." The email posted below clearly shows that this matter has not been completed and fixed and that the response above from the business is a complete lie [redacted] Below is email conversation with HONDA of SerramonteAs of today June 5th, this matter has NOT been completed or "fixed." REGISTRAION UPDATE Inbox x [redacted] , [redacted] May (days ago) to me Hi [redacted] ! So I just received documents back from Nevada DMVThey are requesting another document to be notarized and they also cut the check I sent out I'm not sure why they would cut it so I will have to get another one printed and we do not cut checks anymore our corporate office in Charlotte prints themI should have everything I need at max a week I will let you know once I send it out to Nevada DMV once again Thank you! [redacted] Honda of Serramonte Acura of Serramonte DMV Clerk (XXX)XXX-XXXX [redacted] @lexusofserramonte.com PW May (days ago) to [redacted] Hi [redacted] , Thank you for the updateWill everything be handled with the CA DMV as well? Sent from my iPhone [redacted] , [redacted] May (days ago) to me Yes, once I get the letter I need from Nevada DMV I will send over to California DMV [redacted] Honda of Serramonte Acura of Serramonte DMV Clerk (XXX)XXX-XXXX [redacted] @lexusofserramonte.com From: PW mailto: [redacted] @gmail.com Sent: Wednesday, May 27, XXXX X:XX PM To: [redacted] , [redacted] Subject: Re: REGISTRAION UPDATE PW 7:AM (hours ago) to [redacted] Any more updates? [redacted] , [redacted] 11:AM (minutes ago) to me Yes I just got the letter in the mail from Nevada I am mailing it out to DMV today [redacted] Honda of Serramonte Acura of Serramonte DMV Clerk (XXX)XXX-XXXX [redacted] @lexusofserramonte.com From: PW mailto: [redacted] @gmail.com Sent: Friday, June 05, XXXX X:XX AM
Initial Business Response /* (1000, 5, 2015/12/16) */
I was made aware this issue on dec 2nd and contacted our guest immediately and made arrangements to resaolvehe gladly came in and we gave him the other key and detailed his car properlyhe was very satisfied with it being resolved on december
7th
thank you
Initial Business Response /* (1000, 12, 2015/12/22) */
We did not do business with this consumerHe went through Honda of Stevens Creek and asked them to have us hold a car for himWe are allowed to sale a car if we have no contract stating the car belongs to anyone else, which is what we did
The consumers should contact Honda of Stevens Creek for a resolution
Initial Business Response /* (1000, 5, 2015/06/04) */
This customer did not purchase the vehicle from us. He did a lease buy out of his own vehicle.We just helped facilitate all of the necessary paperwork. In order to refinance his vehicle the credit needed to be run. His original dealer where he...
purchased did not supply the needed documentation.This was completed and fixed weeks ago. Thank you Honda of Serramonte
Initial Consumer Rebuttal /* (3000, 7, 2015/06/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I absolutely DO NOT accept this response from the business. My credit did not need to be run to refinance my vehicle and this issue was NOT completed and fixed weeks ago.
1. I came into the dealership with pre approval from my credit union, San Francisco Fire Credit Union, for the amount to purchase my lease from Honda. I told the dealer all of this. All that had to be done was have the paperwork go through to the credit union, there was absolutely no need to run my credit THREE times. My credit was ran through Bank of America, Wells Fargo and ALLY Financial. I have proof of this non my credit report and proof of my pre approval. So please explain how my pre approval through my credit union resulted in my credit being run through three different banks resulting in my loan through ALLY and not San Francisco Fire Credit Union?
2. I purchased my leased HONDA vehicle from HONDA of Serramonte (Yes, a Lease Buyout) I went through their finance department and everything was facilitated through HONDA of Serramonte. My original dealer where I leased my vehicle was also a HONDA dealership and my lease financing was through HONDA FINANCIAL. Everything about this process was through HONDA.
On top of all that, this matter has NOT been completed and fixed "weeks ago." Can HONDA of Serramonte provide any proof of that?
Today is June 5th, 2015 and I just spoke with the California DMV who told me my registration is still incomplete because of missing paperwork from HONDA of Serramonte. I also just spoke with ALLY Financial who has not been sent the title of the vehicle from HONDA. If I were to pay off my loan on this date I would have no title because it is still missing from HONDA of Serramonte.
I just received an email update from HONDA of Serramonte today on June 5th with an update that they are still "sending in paperwork to the DMV." The email posted below clearly shows that this matter has not been completed and fixed and that the response above from the business is a complete lie.
[redacted]
Below is email conversation with HONDA of Serramonte. As of today June 5th, 2015 this matter has NOT been completed or "fixed."
REGISTRAION UPDATE
Inbox
x
[redacted], [redacted]
May 27 (9 days ago)
to me
Hi [redacted]!
So I just received documents back from Nevada DMV. They are requesting another document to be notarized and they also cut the check I sent out I'm not sure why they would cut it so I will have to get another one printed and we do not cut checks anymore our corporate office in Charlotte prints them. I should have everything I need at max a week.
I will let you know once I send it out to Nevada DMV once again.
Thank you!
[redacted]
Honda of Serramonte
Acura of Serramonte
DMV Clerk
(XXX)XXX-XXXX
[redacted]@lexusofserramonte.com
PW
May 27 (9 days ago)
to [redacted]
Hi [redacted],
Thank you for the update. Will everything be handled with the CA DMV as well?
Sent from my iPhone
[redacted], [redacted]
May 27 (9 days ago)
to me
Yes, once I get the letter I need from Nevada DMV I will send over to California DMV.
[redacted]
Honda of Serramonte
Acura of Serramonte
DMV Clerk
(XXX)XXX-XXXX
[redacted]@lexusofserramonte.com
From: PW mailto:[redacted]@gmail.com
Sent: Wednesday, May 27, XXXX X:XX PM
To: [redacted], [redacted]
Subject: Re: REGISTRAION UPDATE
PW
7:08 AM (5 hours ago)
to [redacted]
Any more updates?
[redacted], [redacted]
11:53 AM (15 minutes ago)
to me
Yes I just got the letter in the mail from Nevada I am mailing it out to DMV today.
[redacted]
Honda of Serramonte
Acura of Serramonte
DMV Clerk
(XXX)XXX-XXXX
[redacted]@lexusofserramonte.com
From: PW mailto:[redacted]@gmail.com
Sent: Friday, June 05, XXXX X:XX AM
Initial Business Response /* (1000, 10, 2015/12/23) */
[redacted]
ID#XXXXX/XXXXXXXX
This customer spent two days look at this unit and made decision to buy this car. All our used car we provided carfax and recon report as well as we have more than ten posters in our showroom stated customer can...
take the car to they own mechanic/ bodyshop for inspection before purchase.
We believe we did the right thing for everyone already and we are NOT responsible for any, in this CASE [redacted] is responsible for his own action.