Georgetown University Alumni and Student Federal Credit Union

DEC GEORGETOWN UNIVERSITY -ALUMNI AND STUDENT FEDERAL CREDIT UNION A Georgetown Tradition December 8, Dear [redacted] , I received a complaint forwarded to the Georgetown University Alumni and Student Federal Credit Union from the Revdex.com on November,30th.We have decided to reimburse [redacted] for the $overdraft fee because this issue was strictly one of timingPlease let me know if you need any additional informationBest, Kate Katherine B [redacted] Chief Executive Officer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and appreciate their understanding and willingness to reimburse me Regards, [redacted] ***

DEC 14 2015GEORGETOWN UNIVERSITY -ALUMNI AND STUDENT FEDERAL CREDIT UNION A Georgetown TraditionDecember 8, 2015Dear [redacted] ,I received a complaint forwarded to the Georgetown University Alumni and... Student Federal Credit Union from the RevDex.com on November,30th.We have decided to reimburse [redacted] for the $5 overdraft fee because this issue was strictly one of timing.Please let me know if you need any additional information.Best, KateKatherine B [redacted] Chief Executive Officer

August 6th, Business Bureau:I am writing to you about ID: [redacted] regarding the GEORGETOWN UNIVERSITY ALUMNI & STUDENT FEDERAL CREDIT UNION (GUASFCU) and our member [redacted] ***[redacted] requested for check images to be producedWe informed him over the phone and in person that only of these check images could be produced, as the other were GUASFCU checks and so were not scanned into our databaseThese checks are currently physically held in storage.We originally had assessed [redacted] a $check image fee for the check we sent him in an emailHe contested this fee in a general sense, i.e., he does not think there should be a for a check imageWe informed [redacted] that the reason for this fee is because we pay for the technological services to produce check imagesAlthough our understanding is that other institutions do have check image fees (contrary to [redacted] ***'s claim), we understand [redacted] ***'s complaint and I will bring up this issue to our Board of Directors when we review our policies in the Fall of 2014.We have agreed to reverse [redacted] ***'s $check image feeAs a Credit Union that prides itself on member service and transparent banking, we appreciate member input on how we can continuously improve our servicesFurthermore, we also informed [redacted] that GUASFCU does not fee for many of our technological services and instead shoulders these costs to provide our members with superior servicesWe promptly responded to [redacted] ***'s notice sent by Revdex.com on August 4" after discussing the notice with MsAnita Horne on August 6", the day the notice reached our office.In sum, we appreciate [redacted] ***'s suggestion and will reassess check image fee policiesIn the short term, we have reversed his specific $check image feeIf you have any questions please contact helpsaguasseu.com or ###-###-####Please confirm receipt of this fax,Sincerely, Rahul K

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and appreciate their understanding and willingness to reimburse me.
Regards,
[redacted]

DEC 14 2015
GEORGETOWN UNIVERSITY -ALUMNI AND STUDENT FEDERAL CREDIT UNION                           A Georgetown Tradition
December 8, 2015
Dear [redacted],
I received a complaint forwarded...

to the Georgetown University Alumni and Student Federal Credit Union from the Revdex.com on November,30th.We have decided to reimburse [redacted] for the $5 overdraft fee because this issue was strictly one of timing.
Please let me know if you need any additional information.
Best,
Kate
Katherine B[redacted] Chief Executive Officer

DEC 14 2015GEORGETOWN UNIVERSITY -ALUMNI AND STUDENT FEDERAL CREDIT UNION                           A Georgetown TraditionDecember 8, 2015Dear [redacted],I received a complaint forwarded to the Georgetown University Alumni and...

Student Federal Credit Union from the Revdex.com on November,30th.We have decided to reimburse [redacted] for the $5 overdraft fee because this issue was strictly one of timing.Please let me know if you need any additional information.Best, KateKatherine B[redacted] Chief Executive Officer

August 6th, 2014
Business Bureau:I am writing to you about ID: [redacted] regarding the GEORGETOWN UNIVERSITY ALUMNI & STUDENT FEDERAL CREDIT UNION (GUASFCU) and our member [redacted].[redacted] requested for 3 check images to be produced. We informed him over the phone and in...

person that only 1 of these check images could be produced, as the other 2 were GUASFCU checks and so were not scanned into our database. These checks are currently physically held in storage.We originally had assessed [redacted] a $1 check image fee for the check we sent him in an email. He contested this fee in a general sense, i.e., he does not think there should be a for a check image. We informed [redacted] that the reason for this fee is because we pay for the technological services to produce check images. Although our understanding is that other institutions do have check image fees (contrary to [redacted]'s claim), we understand [redacted]'s complaint and I will bring up this issue to our Board of Directors when we review our policies in the Fall of 2014.We have agreed to reverse [redacted]'s $1 check image fee. As a Credit Union that prides itself on member service and transparent banking, we appreciate member input on how we can continuously improve our services. Furthermore, we also informed [redacted] that GUASFCU does not fee for many of our technological services and instead shoulders these costs to provide our members with superior services. We promptly responded to [redacted]'s notice sent by Revdex.com on August 4" after discussing the notice with Ms. Anita Horne on August 6", the day the notice reached our office.In sum, we appreciate [redacted]'s suggestion and will reassess check image fee policies. In the short term, we have reversed his specific $1 check image fee. If you have any questions please contact helpsaguasseu.com or ###-###-####. Please confirm receipt of this fax,Sincerely, Rahul K

Review: GUASFCU is the only bank I've used that refuses to provide either a paper or digital copy of a cashed check without payment of a $1.00 fee. I understand that their Truth in Savings Disclosure states this policy; however, I think it is not in line with standard practice and is extortion.Desired Settlement: I'd like my three digital check images to be generated without a $3.00 fee.

Business

Response:

August 6th, 2014Business Bureau:I am writing to you about ID: [redacted] regarding the GEORGETOWN UNIVERSITY ALUMNI & STUDENT FEDERAL CREDIT UNION (GUASFCU) and our member [redacted] requested for 3 check images to be produced. We informed him over the phone and in person that only 1 of these check images could be produced, as the other 2 were GUASFCU checks and so were not scanned into our database. These checks are currently physically held in storage.We originally had assessed [redacted] a $1 check image fee for the check we sent him in an email. He contested this fee in a general sense, i.e., he does not think there should be a for a check image. We informed [redacted] that the reason for this fee is because we pay for the technological services to produce check images. Although our understanding is that other institutions do have check image fees (contrary to [redacted]'s claim), we understand [redacted]'s complaint and I will bring up this issue to our Board of Directors when we review our policies in the Fall of 2014.We have agreed to reverse [redacted]'s $1 check image fee. As a Credit Union that prides itself on member service and transparent banking, we appreciate member input on how we can continuously improve our services. Furthermore, we also informed [redacted] that GUASFCU does not fee for many of our technological services and instead shoulders these costs to provide our members with superior services. We promptly responded to [redacted]'s notice sent by Revdex.com on August 4" after discussing the notice with Ms. Anita Horne on August 6", the day the notice reached our office.In sum, we appreciate [redacted]'s suggestion and will reassess check image fee policies. In the short term, we have reversed his specific $1 check image fee. If you have any questions please contact helpsaguasseu.com or ###-###-####. Please confirm receipt of this fax,Sincerely, Rahul K