Georgetown/Scott County EMS Reviews (%countItem)
Georgetown/Scott County EMS Rating
Address: 141 S Broadway St, Georgetown, Kentucky, United States, 40324-1359
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I received a statement in December 2019 from Georgetown Scott Co. Ambulance dated 11/26/19 for an amount due of $3238.40. The bill was in all caps FIRST NOTICE. The bill was not itemized nor was there any dates of service listed. I called the billing office on 12/9/19 and was told by *** there was a known system issue that statements were not printing to patients. The company failed to provide a timely notification of a known of a billing issue. I was advised there are 4 service date in the bill. An i/s was finally received in late December 2019 with the DOS. Also included was a letter acknowledging the statement failed to provide details in the original billing statement. I called the billing office and spoke to Alryic she confirmed *** was not billed for all DOS also confirmed the claims that were denied by *** were not reviewed for billing errors or to provide medical records to *** for consideration. I am a *** beneficiary and I have the right to be treated fairly and have my insurance billed. Georgetown Scott Co Ambulance failed to notify me in a timely manner; over 1 year from the dates of service. It is now past 1 year and they are just now notifying me and the opportunity to appeal is no long applicable since its past 1 year.
Billing Adjustment This company failed to submit claims and follow up with *** and *** This company confirmed they were aware of a known issue where billing statements were not printing to their customers. Due to the improper billing for my services and for the failure to notify me of this statement within a year I am not responsible for this bill. The time frame for an appeal has expired. Georgetown Scott Co. Ambulance should adjust the balance and cease collection activity from me.
Georgetown-Scott County EMS contracts with a third party billing company and our agency received written notification from Ms. on January 31st that she was dissatisfied with the billing process. I immediately contacted our billing company and initiated a review of the account. According to the billing company all claims were filed with her insurance company within 30 days of services being rendered. The type of service was coded properly however, the services provided are not a covered service normally paid by the insurance company.
A computer issue generated a statement for Ms. on November 26, 2019 which was not itemized and listed the total amount outstanding on the account.
The billing company did find that a 3rd party provider should have been billed for services that were rendered by our agency and that Ms. should not have received a bill for our services.
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree that Georgetown-Scott County EMS with their admission that I should not have been billed for their services and a 3rd party is responsible for payment. Furthermore, I want to also clarify that by the statement from Georgetown-Scott County EMS I will not be liable for their collection for their services.