GEORGIA BP

[ [redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

When [redacted] came to our shop initially, he was told that we could not guarantee the parts, unless We order them from a dealer, [redacted] brought his own after-market part, which was bentJin K**, the head mechanic told him that it was bent and defective and advised to get a replacement part, [redacted] was notable to replace the part, because the store that he bought it from could not refund or replace it for [redacted] *** [redacted] decided to proceed with the repair even though the part was bent and there was a large chance that it would not work properly, in K [redacted] repaired the item, but it broke later according to [redacted] ***We cannot refund hiri for the first visit, because he was told that there was no guarantee on that part, We can, however, refund [redacted] the labor for the second visit, because the O-ring could have been put on the 1" visit

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Mrk** installed new power steering cables purchased from uptown auto parts at *** *** ***NW across the street from BP service station in questionMrK** agreed to install but failed toMention anything being bent otherwise would have returned steering parts where purchased, his accertion of new partsBeing bent is falseMrK** only stated there were no O rings included in package and he did provide them only afterI returned to his shop with trailblazer still leaking fluid and then installed however I did not check under hood norShould have needed to do thatAt that time of service was paid in full, and MrK** advised that I may see a little leakage But would go away shortly so I trusted that word.Weeks later when I returned to his shop is when he suggested I purchase and he would replace another cable an he would Charge $labor which is the costAt that point I decided not to have Mrk** to continue draining me financiallySo returned to *** *** where it was purchased in and had been going throughout.This is when they an inspection and found O rings had never been installed and a bolt was missing from the from the powerSteering gear box that caused rapid leakage because it they were very familiar with my vehicle.*** *** in Laurel correct the problem by installing two O rings and putting the correct bolt on power steering gear box charging an additional $297.99.My desire is a full refund due to neglect and complete incompetence on MrK**’s partThe correct service could Been rendered and resolved at the beginning of initial visit.My wish and hope is this doesn’t happen to anyone else seeking service for a vehicle,After all this isn’t professional or good for business over all.Will furnish receipts upon request.Thanks for your time and attention to this matter.*** ***Regards,
*** ***

From: *** ***Date: Fri, Dec 2, at 2:PMSubject: Revdex.com complaint *** ***This letter is in response to you Revdex.com complain for your car wash experience on 10/30/at Georgia BP, located at Georgia Ave NW, Washington, DC 20011. I am
sorry that it took me a month to reply, but I did not want to waste your time until the problem was fixedOur wax pump broke recently, and *** Manufacturing had it on back orderIt just repaired the part this WednesdayWe have tested it, and our wax is back in business!With this email I wanted to thank you for bringing this issue to my attention and to apologize for any discomfort this experience has caused youI hope that we will meet your expectations in the future.Please find below of our best Super Deluxe Car Wash ticket codes, that you can use yourself, or share with your friends and family in the next weeksIf for some reason, you are unable to use these tickets in the next weeks, please reply to this email later and I will issue you replacement tickets with dates further out (the machine has a day limit on washes).Please note that each of these codes is valid only once:19654177106593547678159621901961711347426703715545I want to thank you again for bring this problem to my attention and to wish you Happy Holidays!Sincerely,Sergey N***owner of Georgia BP

When [redacted] came to our shop initially, he was told that we could not guarantee the parts, unless We order them from a dealer, [redacted] brought his own after-market part, which was bent. Jin K**, the head mechanic told him that it was bent and defective and advised to get a replacement part,...

[redacted] was notable to replace the part, because the store that he bought it from could not refund or replace it for [redacted] decided to proceed with the repair even though the part was bent and there was a large chance that it would not work properly, in K** repaired the item, but it broke later according to [redacted]. We cannot refund hiri for the first visit, because he was told that there was no guarantee on that part, We can, however, refund [redacted] the labor for the second visit, because the O-ring could have been put on the 1" visit.

Response to [redacted] in regards to Revdex.com complaint # [redacted]The main mechanic, [redacted], was authorized to work on the customer's vehicle on June 9th, 2014. After inspecting the car for problems, the mechanic came to a conclusion that the problems were brake related. [redacted] replaced front...

brake clippers, front brake hoses, front brake rotors and pads. The final bill totaled $454.14 after sales tax. When the customer was told that more work was needed, **. [redacted] decided not to fix the problem completely and said he will go to a repair facility closer to his home to fix the issue. [redacted] completed the work in fixing the problem, but later realized that additional fixes were needed. [redacted] was charged only for the work that was done; and the work that was finished was done flawlessly. [redacted] made a decision not to perform additional work at our repair facility and went somewhere else to do addition

[[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]