Georgia DHR

Thank you for contacting us regarding this matterI have followed up with our dispatch staff and have personally made certain that [redacted] 's information has been removed from our weekly dispatch schedule.My findings show that the original operator who took this reservation had mistakenly scheduled this as a weekly tripThis matter has been remedied, and we are truly sorry for the inconvenience this has caused [redacted] .I personally never received a voice mail from [redacted] however, MrW [redacted] was correct I am the person who can verify that information has been removed.Please do not hesitate to contact me should there be any further inquiries regarding this matter.Sincerely,Hossein K [redacted]

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I am rejecting this response because:
The explanation provided by the *** *** for *** Cab company is weak I understand that drivers are independent contractors and can choose when they want to work That cannot be part of the defense of what happened here If, as the ** stated, they "do not reserve vehicles for customers", how is it that a reservation was accepted for a ride days in advance with confirmation the morning of the event if there were no assurances that there would even be a pick-up? That makes no sense The call for a ride was made days in advance with another call the morning of the event to confirm The purpose of the calls were to make sure a ride would be available Notification was made by the cab company only minutes before the scheduled pitime that there were no cabs available and when other options became fewer due to the lateness of the hourThis was for a power wheelchair passenger traveling from ** back to a nursing home in *** Power wheelchairs require a special taxi that is able to accommodate the size and access to the vehicle Licensing regulations among the *** jurisdictions entered into this situation as well These factors - the time a ride was needed, the fact it was for a power wheelchair passenger, and licensing regulations - resulted in a wheelchair-bound individual left stranded This was more than an "inconvenience" *** Cab failed in providing the transportation service it agreed to provide to a wheelchair passenger As stated in the complaint, I maintain that reimbursement of the cost of transportation that was finally secured should be provided by *** Cab as it is the business entity that agreed to provide the transportation service but ultimately failed in that regard
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*** *** *** *** ***GM, sorry I didn't respond sooner, my monies was refunded to me ,I appreciate all you do & thank you very much ,have a blessed day

This letter is in reference to complaint *** regarding *** *** *** I apologize for the delay in contacting you on this matter. My intention was to hand deliver the refund to *** ***, but due to being extremely busy I did not get the opportunity. I have
mailed a check to her as of today, 09/27/2017. THANK YOUCalvin W***General Manager

Thank you for contacting us regarding this matterI have followed up with our dispatch staff and have personally made certain that [redacted]'s information has been removed from our weekly dispatch schedule.My findings show that the original operator who took this reservation had mistakenly
scheduled this as a weekly tripThis matter has been remedied, and we are truly sorry for the inconvenience this has caused [redacted].I personally never received a voice mail from [redacted] however, MrW[redacted] was correct I am the person who can verify that information has been removed.Please do not hesitate to contact me should there be any further inquiries regarding this matter.Sincerely,Hossein K[redacted]

I received a complaint submitted 7/19/2017* ** *** I have? reviewed the complaint and apologize for the customer's inconvenience*** Cab has a limited number of wheelchair accessible vehiclesWhen a customer calls for wheelchair accessible transportation we enter the pertinent
information in our computer systemWe do not reserve the vehicle for customers because they are leased to driversThe drivers are independent contractors and we as a company cannot tell them when they can work or not work.Whenever a customer calls us requesting a wheelchair accessible vehicle we make every effort to accommodate them by contacting the drivers to make transportation possibleDuring the time that the cab was needed which was around 11pm, no wheelchair accessible cabs were availableAccording to the customer's statement, no other cab companies had any wheelchair accessible vehicles available during the time transportation was needed.I do not think that *** Cab should reimburse the customer for their cost of transportationWe provide a dispatch service for the drivers but they are not employees of the company***? Cab cannot demand a driver to pickup any customer.Thank youCalvin W***
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[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
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