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Georgia House Group Home for People with Mental Disabilities

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Reviews Georgia House Group Home for People with Mental Disabilities

Georgia House Group Home for People with Mental Disabilities Reviews (1)

Initial Business Response /* (1000, 5, 2016/11/03) */
To Whom it may concern,
The Novel Stay provides high quality, econimical, long term accommodationsThe customer(s) made a booking with us over websiteAfter accepting the booking we collected $*** deposit(plus tax) in order to hold the room
for themThe Novel Stay has a strict 30-day cancellation policyCustomer called on October 24th within days of reservation dateThe customer was denied full refund because of policyDue to the negligence of the customer we lost revenue on dates requested as the room was reserved for themWe would like to ensure this never happens againWe have taken steps to add additional information, notes to the website and emails with the policy boldenedWe appreciate all of our customers and strive to offer excellent accomodations, serviceWe will work with the Revdex.com to come to an amicable solution
Best regards,
***
***
Initial Consumer Rebuttal /* (3000, 7, 2016/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is falseI booked over the phone and was not informed of the cancellation policy at that timeNot by *** over the phone, nor via email when I received my confirmation and receiptHad I known about the cancellation policy I would not have pursued this grievanceI understand policy, I simply wish that as a customer I was informed of everything at the time of booking
Final Business Response /* (4000, 9, 2016/11/10) */
To Whom it may concern,
The previous statement made by the Novel Stay is accurateThe customer made a booking with us using the website in order to find our contact information, rates, room offereing, pictures, etcWe collected the deposit as agreed upon to hold the room until their arrivalPlease draw your attention to our previous statement in regards to this matterWithout admitting any fault or wrong-doing we are willing to give the customer a **% refund on their holding deposit as a special exceptionWe look forward to working with the Revdex.com in order to resolve this issue
Best wishes,
***
Final Consumer Response /* (2000, 11, 2016/11/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I maintain that my reservation was made over the phone, not through the website, I accept the offer for resolutionI highly encourage The Novel Stay to be more forthcoming in their policies over the phone, on the site, *** and on ***Consumers such as myself have a right to transparency

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Address: 4859 Alexander Avenue, East Chicago, Indiana, United States, 87108-4949

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