Georgia Licensing Board

January 10, [redacted] Revdex.com Euclid Ave4th Floor Cleveland, 01-RE: [redacted] *** [redacted] Dear [redacted] Thank you for forwarding the complaint filed by [redacted] on or about January 8, Please see our comments and possible solution(s) belowWe would first like to explain that the contract that [redacted] purchased is our Eagle Guardian coverageThis is an exclusionary policy which means we cover all components except those specifically outlined in the Service Contract booklet itself as not being coveredPlease note that we mailed the Service Contract booklet to [redacted] along with his ID Card and Welcome letter on August 1, That booklet explains every step of the claims process, including the Prior Authorization requirementPlease reference pages 11-of the contract booklet: "CLAIM PROCEDURE Authorization Must Be Obtained From Us Before Repair Work Is Commenced_ Failure to obtain Authorization will result in the denial of Your claim." In response to [redacted] statement that he called, speaking with an adjuster, and explained that his generator "was bad." Upon further questioning, the customer explained to our claims adjustor that he had the generator diagnosed and that it needed a carburetor_ Please refer to page of the Service Contract, in the Exclusions Section: "d) the following systems or parts thereof: carburetors, manual transmission, exhaust/emission system..." Further addressing issues pointed out my [redacted] , while our phone lines are closed for our one-hour lunch, Roadside Assistance is available 24/and that procedure is clearly outlined in the Service Contract_ Please reference page 10, Benefits: "4_ TOWING/ROAD SERVICE/LOCKOUT: In the even Your Vehicle is disabled, We will dispatch a service vehicle to Your location to assist YouIn the even Your Vehicle is unable to continue under its own power, Your Vehicle may be towed to a location of Your choosingYou will receive up to S-1,of towing at now cost; any additional mileage will be Your responsibility and payment will be expected at the time service is renderedWhen calling for towing or toad service, You must call (844) 286-You will be required to give the representative assisting You the following information: Producer Code — 25554, Your Member Number (which is Your Contract number on the top right of Your Contract), and Your plan letter, which is EB..." The vehicle referenced in the above paragraph is for [redacted] RV, for which he purchased the Service Contract and not a personal carThe customer stated when he called in that "his car was in a ditch." We do apologize if [redacted] felt our adjustors were being rude, but the uploaded audio files will shed some light on how our adjustors were treated by [redacted] This doesn't even address the fact that he has not only sworn at our employees, but has hung up rudely with almost every call he has made to us, including the initial call on 7/11/Prior to filing a complaint with the Revdex.com, [redacted] requested that his Service Contract be cancelledThis was handled per his instructions and cancelled on January 5, 2018, less than hours after his request was madeThough we do pro-rate refunds, we are more than willing to refund the entire purchase price of this customer's Service Contract [redacted] will be issued a full refund of $His refund will be sent via Priority Mail to [redacted] *** (the address on his cancellation form) on or about January 17, when our cancellations are processed through our accounting department [redacted] Called again on January 9, and asked our receptionist what his effective date for the contract was_ She gave him the information and explained that his contract had been cancelledHe said, "That's fine because I'm about to sue their ***." At that point he hung up on herWe request that [redacted] no longer contact United States Warranty Corporation but should [redacted] have any further questions or issues, he may contact our attorney, [redacted] Sincerely, [redacted] ***

June 26, [redacted] Cleveland Revdex.com Euclid Ave., 4th FlCleveland, OH 44115- Re: Revdex.com ID# [redacted] Dear Ms [redacted] : In response to Mr [redacted] ’s complaint, we submit the following: To provide a better overall understanding, the Service Contract plan that was purchased through [redacted] and Trucks in Mesa, Arizona was the Eagle PlanThis Plan is parts-listed, parts covered What this means is per the terms of this Service Contract, we can apply coverage only on the parts that are specifically listed on pages - of the Service Contract, component numbers – and options – Further, while our Eagle Motorize protection plan “offers comprehensive coverage” on both the chassis and coach of the recreational vehicle, it does not list every part that may failIn accordance with the Limits of Liability section on Page 14, item number 4: “The boy type Component Headings and subheadings (i.e., BRAKE COMPONENTS Anti-Lock Brakes) do not provide coverage for the entire componentOnly specific Parts listed are covered Any part not listed is not covered.” Please see the highlighted sections of the attached for Mr [redacted] ’s coverage, and note the list of parts listed under # SUSPENSION and #TAG AXLE COMPONENTSPlease note that MorRyde springs and bushings are not listed in either of these sections Please feel free to contact me should either you or Mr [redacted] have any further questions Sincerely, Alexis R [redacted] United States Warranty Corporation

3:pm 06/21/called consumer, spoke with Nancy she confirmed that she and the business have come to an agreeable resolution

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] I do not accept what they are sayingFirst the document and or portion of the contract they sent in there response, is in no way representative of what I haveThe verbiage is differentAgain have they just made a mistake or are they trying to mislead the Revdex.com? I have attached pics of the documents I receivedAs you can see the Exclusions are listed as WE DO NOT COVERI also want to stress, I did not receive the booklet until all documents were signedIt was simply added to the other paperwork when I leftI did not even know I had the booklet until I had this claim and went looking for the warranty info for the dealerYou can see in the attached images the dealer had me sign a separate receipt or contractI have forwarded two emails sent to me by the dealer in the last few weeks showing what I was given at the time of signing the contract or receiptThey then took the receipt and stapled it into this bookletThe only thing I was shown when signing was the docs I emailed to youI have also contacted the AZ Dept Of InsuranceThere is also some confusion thereThey have some general guidelines for companies to follow but do not necessarily dictate verbiageThey have asked me to file a complaint so they can review the situation with documentationThanks [redacted]

This business response was received by Revdex.com via email and is a copy/paste by AH; please also refer to the attached documents.Hello Ms***Attached is our response to this complaint, comments from our system that are referenced in our response, and the contract the customer purchased as referenced
in the complaint and response as well. Thank you! Best Regards, *** *** Executive AssistantUnited States Warranty Corporation*** *** *** *** ***
*** *** ** ***
*** ***
*** ***

This business response was received by Revdex.com via email, it is a copy/paste by AH.Please also refer to the attached document. Good morning Aletia, Attached please find our response to the customer’s reply on or about March 7th. We hope this will be adequate in helping *** *** understand his contract, limitations and obligations. We have received the customer’s wish to cancel this contract and this has been doneHis refund will be issued on or about April 2, 2018. Thank you! Best Regards, Bonnie R*** Executive Assistanttiny-american-eagleUnited States Warranty Corporation*** *** *** *** ***
Mayfield Hts., OH 44124*** ***
*** ***
March 8, 2018 *** ***
*** *** ***
*** *** *** *** ***
*** ** ***
R** *** *** *** ** *** *** *** ** ***
*** *** *** *** *** *** ***
Dear Ms*** Thank you for forwarding the response filed by *** *** on or about March 7, Please see our comments and possible solution(s) below. *** *** seems to be confused as to what we have referenced in the paragraph belowWe did not outline anything under the heading "Please Note: WE DO NOT COVER." We referenced the line directly above that. We would like to explain that the contract that *** *** purchased is our Eagle Guardian coverageThis is an exclusionary policy which means we cover all components except those specifically outlined on Page Ten (10) of the Service Contract booklet, RCXDXF.2, the first paragraph ends with: "...subject to the specific limitations, provisions, and exclusions in this Contract." This general exclusion section is for all plans and that is why it is located in a different section, page seventeen (17) Exclusions. Further, the contract booklet and the copy sent to the Revdex.com are identical; the pdf file is a scan of the contract itselfNo changes have been made to that file. Please note that on the application signed by *** *** it states that, "Purchaser has reviewed and received a copy of the Service Contract..." This paragraph also states that "if You do not receive the Declaration Page within sixty (60) days, You must call us..." *** ***'s welcome letter and Declaration Page were mailed to the address on file on June 1, The welcome letter states, "Please take a moment to review the enclosed Declaration/Endorsement PageThis along with the contract booklet you received from your dealer will constitute the entire agreement between you and us." And further states, "If you have any questions or concerns, you may contact our Underwriting Department at 800-233-9878." Had *** *** found that he did not want the Service Contract, a full refund would have been issued within days of purchase, as outlined in our first response and below: We offer a full refund within the first days, as outlined on Page Eighteen (18), under Cancellations: "Within sixty (60) days of the application date, We will refund 100% of the amount paid for the ContractAfter sixty (60) days the refund amount shall be based on a pro-rata formula (the number of unexpired days remaining on the Contract) and a $processing fee."

This consumer statement was received by Revdex.com via email.***, please be advised that I have not reatained any attorney regarding my caseTo clarify, a friend/attorney saw the email from Jay requesting that I call him at my earliest convenience and he suggested I correspond only in writing so statements can be provenI request that Revdex.com continue to handle this case. Best regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Perhaps my lack of knowledge coupled with my inexperience within the RV industry has not served me well regarding this issue However , to have both the selling agency and the repair business, both well established and versed in the RV world , be surprisedat the lack of coverage is quite discouraging to me They both , as well as I , on separate occasions contacted United States Warrantyquestioning this finding .Further , United States Warranty alludes that I did not contact them for a copy of a service contract booklet I was unaware that sucha booklet existed and equally clueless I should request it . At purchase I received the three documents provided and believed this tobe complete
Regards,
*** ***

Please see attached.September 6, 2017 *** *** Revdex.com Euclid Ave4th Floor Cleveland, OH 44115 RE: *** *** *** *** *** *** ***, ** *** Extended Warranty Application #*** Revdex.com ID# *** Dear Ms***: Thank you
for forwarding the complaint filed by *** *** focusing on warranty issues he has experienced with United States Warranty Corporation. A copy of the Service Contract in its entirety that was transferred to Mr*** on October 18, has been attached for review with his specific schedule of coverage highlighted on pages and It should be noted that the coverage plan that Mr*** has with United States Warranty Corporation is a parts-listed, parts covered planThe Service Contract provides for coverage of failed parts listed in the Service Contract, not for replacement of entire component headingsIn addition, on page 19, Limits of Liability states: "We are not liable for: a) any Part repaired or replaced within ninety (90) days, any Part which has not failed but which a repair facility recommends or requires be replaced or repaired, the modification, retrofitting, or building of any Part which is unavailable or superseded..." On March 31, 2017, our records indicate that Mr*** contacted our Claims Department with a $9,estimate from *** RV (attached) to replace the refrigerator, stove and microwave; citing replacement is required as parts for all of these appliances are no longer availableThe adjuster assigned to Mr***'s claim contacted *** RV on April 3, to inquire about the diagnosis of the failed parts*** RV stated that the customer just asked for a quote on the appliances being replaced, not repaired, no diagnosis of the parts was performedOnly certain parts of the refrigerator, stove and microwave are covered under this Service Contract. In reference to Mr***'s complaint that *** RV "refuses to work with US Insurance Company:" our adjuster was told by *** RV that they do not want to do business with Mr*** and they asked him to leave their shop. On May 30, 2017, we were contacted by the customer who sent an estimate from his new repair facility, *** RV Service CenterThe estimate from *** (attached) was similar to that of ***s, seeking the replacement of the refrigerator, the microwave, the stove and replacing the Teflon bearing strips for the slide roomTeflon bearing strips are not listed under #Slide Out Rooms on page of the Service Contract, therefore are not a covered itemOur adjuster left voicemails for *** on May 31, June and June 22. United States Warranty Extended Service Protection Corporal on Parkland Blvd, Suite • Mayfield Heights, OH 800-233-• Fax 440-516-• www.uswceagle.com • [email protected]

Frorn:***, LLC 07/ 25/16:#*** *** *** ** *** *** *** *** *** *** *** *** ***
*** * *** *** *** *** *** ** *** *** *** *** *** *** *** *** ***July 25, 2017 Ms*** *** Revdex.com Euclid Avenue, Fourth Floor Cleveland, Ohio 44115-Facsimile: 216-861-6365 Re: *** ***, ID Number *** Dear Ms***: Please be advised that the undersigned represents United States Warranty Corporation ("USWC")You have previously corresponded with Jodi L*** along with Alexis R*** of USWCAs MsL*** and MsR*** have explained and reiterated Mr***'s position is without meritMr*** can complain that he was inexperienced within the RV industry, I believe the word he used was "neophyte." Nonetheless Mr*** spent in excess of Twenty Two Thousand Dollars ($22,000.00) for a eighteen (18) year old motor home/ recreational vehicleThere is a certain amount of due diligence expected on the part of the consumer, and Mr***'s lack of satisfaction by USWC honoring its contractual obligations is not the result of any impropriety of USWC. USWC's contracts and other written documents are written in plain easy to understand EnglishMoreover, Mr*** signed acknowledgements representing his understanding of the contract documents and the benefits provided by USWCThe warranty services that Mr*** requests are simply not part of the contract he entered into with USWCMy client is a longstanding member of the Revdex.com and is in excellent standingUSWC diligently protects consumer rights in its relationships with its customersUnfortunately, occasionally people insist on receiving more of a benefit than they paid forI believe that Mr***'s position is representative of that occasionThus, on behalf of USWC, please accept this letter as its final determination that Mr*** was treated appropriately and that no contractual obligation to Mr*** has been overlookedPlease do not hesitate to contact the undersigned should you have any questions regarding this matter

May 12, 2017 Revdex.com4, Euclid AveCleveland, OH 44115 RE: *** *** *** *** *** ** *** *** ** ***Extended Warranty Application #*** Partial Denial of Claim To Whom It May Concern: Thank you for forwarding the complaint filed b* ***
*** regarding the partial denial of claims on her Service Contract. To provide everyone with a better understanding, the purpose of the Service Contract purchased by *** *** is to deliver coverage on virtually all factory installed or factory approved and dealer installed mechanical, hydraulic, electrical and electronic parts essential to the operation of her recreational vehicleHowever, the coverage is not unconditionalPlease note that the Guardian Coverage purchased by *** *** is among the most comprehensive in the industryNonetheless, prior to approval, all claims are subject to the terms, exclusions and limitations as outlined in the Service Contract booklet (enclosed herein)The Claim Procedure on page 11/of the Service Contract reserves our right to conduct an independent inspection of the vehicle and its partsOur records indicate that on February 8, 2017, an inspection was performed and the verbal report was provided to Mark K***, one of our senior claims adjustersPlease note it was the inspector's expert opinion that the drag link, the steering shaft splines and rear shocks were pre-existing to the sale of the service contractInspection report attached.On February 9, 2017, we authorized more than $7,in repairs that were determined to have recently failed to Premier Auto and RV (the repair facility working on *** *** RV), but declined coverage on the steering parts and rear shocks as the failures were determined to predate the sale date of the Service ContractPage 14, Limits of Liability, Section 2, Letter b states this contract does not provide coverage for any pre-existing conditions.*** *** indicated to us that she had an invoice from the previous owner showing the coach was aligned from a date in 2014, two years prior to her purchasing the motorhome*** *** was advised that due to the length of time that had passed since the alignment, the invoice would not be relevant in support of her claimOn February 10, 2017, *** *** contacted our adjuster again stating she located a recent invoice showing the coach had an alignment performed and asked if that would that help her get her steering parts covered*** *** was asked to fax the record and that it would be reviewed and the information presented to the Claims Supervisor.Upon reviewing the alignment record, our adjuster realized he needed additional documentation to help support her caseA number of attempts to obtain additional documentation from *** *** *** and *** over the next few days were unsuccessful as our phone calls to the shop owner went unretumedHad we received further evidence from *** *** *** and *** indicating the drag link (tie rod), the steering shaft splines and rear shocks were in good condition during June of 2016, we would have added those parts to our authorizationHowever, since no additional information was provided, we have no alternative but to uphold our original decision to decline coverage on the tie rods and other steering parts.We understand that *** *** and *** *** *** **, which is owned by *** ***, scrutinized the credibility of the independent inspection service we use for our evaluationsWith more than years in the Service Contract industry, we have determined that Warranty Inspection Services is an extremely competent operation fully capable of satisfying our independent inspection requirementsWarranty Inspection Services has been in business since and has performed over 450,inspections nationwide and employs certified inspectors with many years of automotive experience.*** *** claim, which currently totals $7,047.90, was not finalized because we never received a signed invoice from the customer or the repair facility signifying the work was completedAt this point we have the following options regarding *** *** claim: Claim:1) Upon receipt of a signed final invoice and documentation from the repair facility of completion of all covered repairs, we can pay the customer's claim2) If *** *** *** and *** would like to submit the additional information originally requested, we can re-evaluate the coverage amount to be paid3) We can void the claim.Cancellation: 4) *** *** can complete the attached cancellation form and we will send her the pro-rated refund calculated in accordance with the Service ContractIf *** *** finalizes the claim as it is now, the refund would be $3,If *** *** voids the claim, the refund would be $10,Please note that any changes to the originally authorized claim (i.eadding additional parts) would change the refund amounts shown abovePlease feel free to contact our office at any time with any further questions or concerns you may haveBest Regards,Alexis R*** *** United States Warranty Extended Service protection Corporation *** *** *** *** *** * *** *** ** ***
*** * *** *** * *** * ***

January 10, 2018 [redacted] Revdex.com 2800 Euclid Ave. 4th Floor Cleveland, 01-144115 RE: [redacted] 
[redacted] Dear [redacted] Thank you for forwarding the complaint filed by...

[redacted] on or about January 8, 2018. Please see our comments and possible solution(s) below. We would first like to explain that the contract that [redacted] purchased is our Eagle Guardian coverage. This is an exclusionary policy which means we cover all components except those specifically outlined in the Service Contract booklet itself as not being covered. Please note that we mailed the Service Contract booklet to [redacted] along with his ID Card and Welcome letter on August 1, 2017. That booklet explains every step of the claims process, including the Prior Authorization requirement. Please reference pages 11-12 of the contract booklet: "CLAIM PROCEDURE Authorization Must Be Obtained From Us Before Repair Work Is Commenced_ Failure to obtain Authorization will result in the denial of Your claim." In response to [redacted] statement that he called, speaking with an adjuster, and explained that his generator "was bad." Upon further questioning, the customer explained to our claims adjustor that he had the generator diagnosed and that it needed a carburetor_ Please refer to page 13 of the Service Contract, in the Exclusions Section: "d) the following systems or parts thereof: carburetors, manual transmission, exhaust/emission system..." Further addressing issues pointed out my [redacted], while our phone lines are closed for our one-hour lunch, Roadside Assistance is available 24/7 and that procedure is clearly outlined in the Service Contract_ Please reference page 10, Benefits: "4_ TOWING/ROAD SERVICE/LOCKOUT: In the even Your Vehicle is disabled, We will dispatch a service vehicle to Your location to assist You. In the even Your Vehicle is unable to continue under its own power, Your Vehicle may be towed to a location of Your choosing. You will receive up to S-1,000 of towing at now cost; any additional mileage will be Your responsibility and payment will be expected at the time service is rendered. When calling for towing or toad service, You must call (844) 286-3253. You will be required to give the representative assisting You the following information: Producer Code — 25554, Your Member Number (which is Your Contract number on the top right of Your Contract), and Your plan letter, which is EB..." The vehicle referenced in the above paragraph is for [redacted] RV, for which he purchased the Service Contract and not a personal car. The customer stated when he called in that "his car was in a ditch." We do apologize if [redacted] felt our adjustors were being rude, but the uploaded audio files will shed some light on how our adjustors were treated by [redacted] This doesn't even address the fact that he has not only sworn at our employees, but has hung up rudely with almost every call he has made to us, including the initial call on 7/11/17. Prior to filing a complaint with the Revdex.com, [redacted] requested that his Service Contract be cancelled. This was handled per his instructions and cancelled on January 5, 2018, less than 24 hours after his request was made. Though we do pro-rate refunds, we are more than willing to refund the entire purchase price of this customer's Service Contract. [redacted] will be issued a full refund of $4460.00. His refund will be sent via Priority Mail to [redacted] (the address on his cancellation form) on or about January 17, 2018 when our cancellations are processed through our accounting department. [redacted] Called again on January 9, 2018 and asked our receptionist what his effective date for the contract was_ She gave him the information and explained that his contract had been cancelled. He said, "That's fine because I'm about to sue their [redacted]." At that point he hung up on her. We request that [redacted] no longer contact United States Warranty Corporation but should [redacted] have any further questions or issues, he may contact our attorney, [redacted]  Sincerely, [redacted]

In an effort to resolve this complaint equitably, we investigated the root cause of the issue. We will be refunding the customer the additional $1,163.80 this week. In our investigation of this matter we realized a process, out of our control, was not followed and a portion of the refund was...

missed. We are actively reviewing our protocols.  Nancy and Larry are long time clients and are correct, they should be getting more back.  Customer Service is our number one priority. Contract cancellations from our customers are few and far between and a longer than normal response time was experienced as well, which is very regrettable.   An executive staff member reached out to the contract holder on 6/20. We are cutting a check on 6/22 that will reflect the remainder of the unused portion of the contract indicated above and we apologized for lack of communication. She was agreeable.

This business response is a copy/paste from an emailed attachment sent from the business to Revdex.com.[redacted]. ATTORNEYS AND COUNSELORS AT LAW [redacted]Michael J[redacted] 
[redacted]
[redacted]
[redacted]  October 24, 2017 Ms. [redacted] Revdex.com 2800 Euclid Avenue, Fourth Floor Cleveland, Ohio 44115-2408 Facsimile: 216-861-6365 Re: [redacted], ID Number [redacted] Dear Ms. [redacted]: Please be advised that the undersigned represents United States Warranty Corporation ("USWC) regarding the complaint filed by [redacted] with the Revdex.com ("Revdex.com"). Mr. [redacted]'s position is without merit. Mr. [redacted]'s warranty covers the replacement of parts not the replacement of entire appliances. The parts needed to repair Mr. [redacted]'s appliances are readily available and have twice been confirmed to be in stock. If Mr. [redacted] desires to replace his appliance, the cost of the repair would be applied to the cost of replacement and the balance would be Mr. [redacted]'s obligation. USWC would need to send an inspector confirming the repairs or replacement were actually performed prior to payment. The repair facility that Mr. [redacted] has chosen to have his repairs completed at has over the course of several months delayed in returning phone messages and emails and has not provided requested information/ diagnosis to USWC. Without a complete and accurate diagnosis USW is not in a position to authorize the work. Authorization for repairs was revoked after the repair facility had failed to fully diagnose the needed repairs and parts to Mr. [redacted]'s RV for over two weeks after the authorization was issued. Mr. [redacted] requested payment directly to him on his claim before any work had been done and has demanded on multiple occasions that his appliances be replaced instead of repaired. Mr. [redacted]'s lack of satisfaction by USWC honoring its contractual obligations is not the result of any impropriety of USWC. USWC's contracts and other written documents are written in plain and easy to understand English. Moreover, Mr. [redacted] signed acknowledgements representing his understanding of the contract documents and the benefits provided by USWC. The warranty services that Mr. [redacted] requests are only available as repairs to existing equipment not the replacement of appliances. My client is a longstanding member of the Revdex.com and is in excellent standing. USWC diligently protects consumer rights in its relationships with its customers. Unfortunately, occasionally people insist on receiving more of a benefit than they paid for. I believe that Mr. [redacted]'s position is representative of that occasion. Thus, on behalf of USWC, please accept this letter as its final determination that Mr. [redacted] was treated appropriately and that no contractual obligation to Mr. [redacted] has been overlooked. Please do not hesitate to contact the undersigned should you have any questions regarding this matter. Very Truly Yours,Michael [redacted]

I  received the check yesterday
Regards,
[redacted]

3:45 pm 06/21/17 called consumer, spoke with Nancy she confirmed that she and the business have come to an agreeable resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
I do not accept what they are saying. First the document and or portion of the contract they sent in there response, is in no way representative of what I have. The verbiage is different. Again have they just made a mistake or are they trying to mislead the Revdex.com? I have attached pics of the documents I received. As you can see the Exclusions are listed as WE DO NOT COVER. I also want to stress, I did not receive the booklet until all documents were signed. It was simply added to the other paperwork when I left. I did not even know I had the booklet until I had this claim and went looking for the warranty info for the dealer. You can see in the attached images the dealer had me sign a separate receipt or contract. I have forwarded two emails sent to me by the dealer in the last few weeks showing what I was given at the time of signing the contract or receipt. They then took the receipt and stapled it into this booklet. The only thing I was shown when signing was the docs I emailed to you. I have also contacted the AZ Dept Of Insurance. There is also some confusion there. They have some general guidelines for companies to follow but do not necessarily dictate verbiage. They have asked me to file a complaint so they can review the situation with documentation. Thanks[redacted]

June 26, 2017   [redacted] Cleveland Revdex.com 2800 Euclid Ave., 4th Fl. Cleveland, OH  44115-2408   Re:         Revdex.com ID# [redacted]   Dear Ms. [redacted]:   In response to Mr. [redacted]’s complaint, we submit the following:  ...

To provide a better overall understanding, the Service Contract plan that was purchased through [redacted] and Trucks in Mesa, Arizona was the Eagle Plan. This Plan is parts-listed, parts covered.  What this means is per the terms of this Service Contract, we can apply coverage only on the parts that are specifically listed on pages 2 - 5 of the Service Contract, component numbers 1 – 23 and options 29 – 30.  Further, while our Eagle Motorize protection plan “offers comprehensive coverage” on both the chassis and coach of the recreational vehicle, it does not list every part that may fail. In accordance with the Limits of Liability section on Page 14, item number 4: “The boy type Component Headings and subheadings (i.e., BRAKE COMPONENTS…Anti-Lock Brakes) do not provide coverage for the entire component. Only specific Parts listed are covered.  Any part not listed is not covered.”   Please see the highlighted sections of the attached for Mr. [redacted]’s coverage, and note the list of parts listed under # 11 SUSPENSION and #12 TAG AXLE COMPONENTS. Please note that MorRyde springs and bushings are not listed in either of these sections.   Please feel free to contact me should either you or Mr. [redacted] have any further questions.   Sincerely,   Alexis R[redacted] United States Warranty Corporation