Georgia Personnel

Hello:This is in response to ID # / [redacted] ClaimJoy's Furniture Gallery/Ashley Home Store contacted [redacted] on July 11th, We have apologized to [redacted] for their inconvenience and for the time it took to respond to her problem [redacted] told us that her and her husband have already repaired their Sectional themselvesDue to the nature of the repair, liability reasons, and the uncertainty of the time it would take to repair the piece, Joy's Furniture Gallery wanted to do the repair in our own repair area that is located in our own WarehouseWe could not come to an agreement to pick up the piece and deliver it back to them in a short and timely fashionAlthough I was surprised to hear they repaired the piece themselves, I am please that no other work was needed to correct the problem, which can happen We appreciate their business very much, and notified her that we are sending a Gift Certificate to use at our Store at any time in the future She accepted our resolution on 6/11/16, and we look forward to seeing them back in our store in the futureSincerely, Joy's Furniture Gallery/Ashley Home StoreLockwood DriveLakeside, AZ

Hello:This is in response to ID # 11547325 / [redacted] Claim. Joy's Furniture Gallery/Ashley Home Store contacted [redacted] on July 11th, 2016. We have apologized to [redacted] for their inconvenience and for the time it took to respond to her problem. [redacted] told us that her and her husband have...

already repaired their Sectional themselves. Due to the nature of the repair, liability reasons, and the uncertainty of the time it would take to repair the piece, Joy's Furniture Gallery wanted to do the repair in our own repair area that is located in our own Warehouse. We could not come to an agreement to pick up the piece and deliver it back to them in a short and timely fashion. Although I was surprised to hear they repaired the piece themselves, I am please that no other work was needed to correct the problem, which can happen.  We appreciate their business very much, and notified her that we are sending a Gift Certificate to use at our Store at any time in the future.  She accepted our resolution on 6/11/16, and we look forward to seeing them back in our store in the future. Sincerely, Joy's Furniture Gallery/Ashley Home Store3512 Lockwood DriveLakeside, AZ 85929