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Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 9/23/15.September 23, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland OH 44115-2408Dear [redacted] :Regarding complaint ID [redacted] , [redacted] , as of this date all issues pertaining to this project have been addressed and completed and we have been paid in full.Regards,Michael S [redacted]

We are willing to back and check out the issues he is havingThank you,Michael S [redacted]

Business responded to complaint See attached.Business response also copied and pasted below by Revdex.com staff 12/16/15.December 16, 2015 Revdex.com Inc. Euclid Avenue, 4th Floor Cleveland OH 44115-2408 Dear *** ***: Regarding complaint submitted to
the Revdex.com on 12/8/by *** *** *** *** ** *** ***, concerning complaint ID ***Jerry B*** personally went to the house, plastic on windows and was not movingno air leakageCustomer has styrafoam taped to walls & ceilings throughout the houseIt was about a degree day out and customer I believe did not have the furnace on, thinks new windows means no heating neededCold air seems to be radiating from floorWhen house has twenty windows and only replace five windows air coming in will not change muchHe offered thermal camera look and blower door test to show where cold air was coming from, customer refused. Regards, Michael S***

Consumer sent the following email response:In response to Bidwell of 2/8/16: As has been the case with Bidwell, again they have been sneaky and deceitful. No one from Bidwell called to asked my permission or advise that they would be onmy property because they were interested in the new windows and wanted totake pictures and investigate This is trespassing Instead they waited until I wasnot home to do whatever they wanted to do Somehow they feel that my housebelongs to them This is a violation of my privacy They were never givenpermission to investigate me or my house. How my new windows are made, is none of their business They only should beconcerned with their windows. Regards,*** **

Business sent the following updateSee attached.Business update copied and pasted below by Revdex.com staff 2/9/16.February 8, 2016 Revdex.com, Inc. Euclid Avenue, 4th Floor Cleveland OH 44115-2408 Dear *** ***: Regarding complaint submitted to the Revdex.com on 12/by *** *** *** *** ** *** ***, concerning complaint ID ***Bidwell will call this complaint resolved with the Revdex.comAs you are aware *** has had the custom made windows she purchased from us removed and had a different company install new windowsI have pictures of these new windows which she had installed and they are less heat efficient, weep boles in master frames, single lock system, pocket sillsAir infiltration rating will be much higher than the Soft-Lite windows installed. Even though she had different windows installed and since the windows we installed for her are custom made for her house it leaves us no recourse except to file in small claims court. Gerald B*** President

Business responded to complaint See attached.Business response copied and pasted below by Revdex.com staff 9/23/15.September 23, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland OH 44115-2408Dear *** ***:Regarding complaint ID ***, *** ** ***, as of this date
all issues pertaining to this project have been addressed and completed and we have been paid in full.Regards,Michael S***

October 21,
Revdex.com, IncEuclid Avenue, 4th Floor *** OH 44115-
Dear ***:
Regarding complaint submitted to the Revdex.com on 10/12/by *** *** *** ** ***, concerning complaint ID ***Our salesperson Jerry S*** agrees that this has been a
drawn out process but when dealing with the city of *** ***'s building department and the architectural review board projects can and often do get dragged onJerry apologizes for the communication issue and is a trustworthy personAs of this date the project has started and is on going
Regards,
*** ***

We are willing to back and check out the issues he is havingThank you,Michael S***