Georgiades Surgical Associates

We are responding lo the complaint dated 2/7/This patient was set up with a payment plan on July for her medical bill The patient is supposed to send at least $each month per our billing companyOn July 21, we rcccived a payment from the patient in the form of a check from
*** ***, Check number *** in the amount of $50.00, I notified our billing company of the payment and the check was placed on the physician's desk, This was the last payment ever received from the patientThen starting in September of the patient starling calling stating that her check had not been cashed I informed the patient that we did indeed receive the check and the physician had itI explained to the patient that the physician was extremely busy and it could take several weeks before he would deposit the checksThe patient stated that she lived paycheck to paycheck and it was causing her problemsShe said that she was worried about the check and late chargesI explained to the patient that we never charge a late fee or interest for patients on a payment planThe patient has called several times for this matter and each time I have talked to her and told her that she would not be put into collections and that in time the physician would deposit the checkShe would also inform me that she would not make any more payments until that check was cashedEach time the patient called I would have a conversation with the physician and he said that he would look into what happened with her checkAt the beginning of this year we discovered that one weeks’ worth of deposits never was deposited at the bankThe physician has stated that patients who had sent payments would be credited for their paymentThis patient was credited $for her payment on July 21; 2016,This patient still has an outstanding bidance of $620,00, We cannot cancel her check the patient would need to cancel that check with her bank if she is concerned about it being cashedWe have already credited her account for the amount and it was taken off her billAs I have also stated earlier we never charge late fees or interest for patients on payment plansI am enclosing a copy of the email that was sent by our billing company confirming that we chargc no interestI wilt also have the billing company send her a new bill with the current amount dueAs I will state again we charge no late fees or interest for patients on a payment planAlso per our billing company the patient was sent a current bill as of February If you would like lo talk to our billing company here is there information: *** *** *** *** ***
*** *** *** *** *** ***
*** *** ** ***
***

We are responding lo the complaint dated 2/7/17. This patient was set up with a payment plan on July 21 2015 for her medical bill The patient is supposed to send at least $30.51 each month per our billing company. On July 21, 2016 we rcccived a payment from the patient in the form of a check from...

[redacted], Check number [redacted] in the amount of $50.00, I notified our billing company of the payment and the check was placed on the physician's desk, This was the last payment ever received from the patient. Then starting in September of 2016 the patient starling calling stating that her check had not been cashed I informed the patient that we did indeed receive the check and the physician had it. I explained to the patient that the physician was extremely busy and it could take several weeks before he would deposit the checks. The patient stated that she lived paycheck to paycheck and it was causing her problems. She said that she was worried about the check and late charges. I explained to the patient that we never charge a late fee or interest for patients on a payment plan. The patient has called several times for this matter and each time I have talked to her and told her that she would not be put into collections and that in time the physician would deposit the check. She would also inform me that she would not make any more payments until that check was cashed. Each time the patient called I would have a conversation with the physician and he said that he would look into what happened with her check. At the beginning of this year 2017 we discovered that one weeks’ worth of deposits never was deposited at the bank. The physician has stated that patients who had sent payments would be credited for their payment. This patient was credited $50 for her payment on July 21; 2016,This patient still has an outstanding bidance of $620,00, We cannot cancel her check the patient would need to cancel that check with her bank if she is concerned about it being cashed. We have already credited her account for the amount and it was taken off her bill. As I have also stated earlier we never charge late fees or interest for patients on payment plans. I am enclosing a copy of the email that was sent by our billing company confirming that we chargc no interest. I wilt also have the billing company send her a new bill with the current amount due. As I will state again we charge no late fees or interest for patients on a payment plan. Also per our billing company the patient was sent a current bill as of February 2017. If you would like lo talk to our billing company here is there information: [redacted]