Complaint: [redacted]
I am rejecting this response because: I supplied you with an EOB. I would be happy to schedule this conference call.
Regards,
[redacted]
Thank you for your inquiry on behalf of [redacted]. Mr. [redacted] concerns were investigated by our business office team. At this time we will not be able to accommodate Mr. [redacted] request that we correct his credit bureau reports.We would welcome the opportunity to revisit the...
matter if Mr. [redacted] would supply proof of insurance coverage that would include the date of service (November 2014). Thank you for allowing us this opportunity to respond to his concerns.Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I took the same prescription and took it to [redacted] and had a month's worth of therapy done with the same prescription for a copay each time I went. The co-pay was $30. My insurance covers physical therapy like a doctor's visit with a co-pay. There's no deductible applied. I have all of my receipts from [redacted]. The Med's person, [redacted], said after I received the first physical therapy visit that I would have to pay a deductible plus 20% of all the cost of the therapy and if they had informed me of this up front, I would have gone somewhere else. And also my wife was receiving physical therapy at the same time from [redacted] and all she paid was a $30 co-pay with no deductible which she has receipts for. I also received a letter from the Med dated 9/13/2016 from [redacted] and in this letter he says "no matter where I received physical therapy, I would have had to pay the deductible plus the 20%, after the deductible. He's wrong. I have the original letter.Regards,[redacted]
College Station Medical Center has reviewed the Mr. [redacted] grievance and we are happy to respond. Per Mr. [redacted] insurance plan he had a $400 deductible. At the time of service, Mr. [redacted] had not met his deductible for the year. The contracted rate with [redacted] for...
that service was less than Mr. [redacted] remaining deductible. Since the contracted rate was lower than the remaining deductible, College Station Medical Center billed him for the contracted rate. If Mr. [redacted] deductible had been met at the time of service, he would only have been responsible for 20% of the contracted amount. College Station Medical Center strives to provide excellent customer service to our patients and we strongly regret the misunderstanding between Mr. [redacted] and our staff.
Please be aware: Response regarding Ms. [redacted] insurance and billing concerns are forthcoming from our business office.Regarding the assertions relating to her medical care and treatment, those matters are federally protected under HIPAA and will be responded directly to the...
consumer.Respectfully, [redacted], Director of Risk Mangement
Complaint: [redacted]
I am rejecting this response because: I supplied you with an EOB. I would be happy to schedule this conference call.
Regards,
[redacted]
Thank you for your inquiry on behalf of [redacted]. Mr. [redacted] concerns were investigated by our business office team. At this time we will not be able to accommodate Mr. [redacted] request that we correct his credit bureau reports.We would welcome the opportunity to revisit the...
matter if Mr. [redacted] would supply proof of insurance coverage that would include the date of service (November 2014). Thank you for allowing us this opportunity to respond to his concerns.Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because:
I took the same prescription and took it to [redacted] and had a month's worth of therapy done with the same prescription for a copay each time I went. The co-pay was $30. My insurance covers physical therapy like a doctor's visit with a co-pay. There's no deductible applied. I have all of my receipts from [redacted]. The Med's person, [redacted], said after I received the first physical therapy visit that I would have to pay a deductible plus 20% of all the cost of the therapy and if they had informed me of this up front, I would have gone somewhere else. And also my wife was receiving physical therapy at the same time from [redacted] and all she paid was a $30 co-pay with no deductible which she has receipts for. I also received a letter from the Med dated 9/13/2016 from [redacted] and in this letter he says "no matter where I received physical therapy, I would have had to pay the deductible plus the 20%, after the deductible. He's wrong. I have the original letter.Regards,[redacted]
College Station Medical Center has reviewed the Mr. [redacted] grievance and we are happy to respond. Per Mr. [redacted] insurance plan he had a $400 deductible. At the time of service, Mr. [redacted] had not met his deductible for the year. The contracted rate with [redacted] for...
that service was less than Mr. [redacted] remaining deductible. Since the contracted rate was lower than the remaining deductible, College Station Medical Center billed him for the contracted rate. If Mr. [redacted] deductible had been met at the time of service, he would only have been responsible for 20% of the contracted amount. College Station Medical Center strives to provide excellent customer service to our patients and we strongly regret the misunderstanding between Mr. [redacted] and our staff.
Please be aware: Response regarding Ms. [redacted] insurance and billing concerns are forthcoming from our business office.Regarding the assertions relating to her medical care and treatment, those matters are federally protected under HIPAA and will be responded directly to the...
consumer.Respectfully, [redacted], Director of Risk Mangement