Geothermal Design

Initial Business Response / [redacted] (1000, 5, 2016/04/18) */ Contact Name and Title: [redacted] Contact Phone: XXX XXX-XXXX Contact Email: [redacted] @geothermaldesign.com Please see attached summary and supporting documents as to work done for Mr [redacted] and communication before and after said work Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/04/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) after the guy left my unit stopped completely and I called did the same things the second time he left why would I want them to come back when I had to fix it to get it going both times after he left they did reduce the bill some as the times I had and the times he had did not match they also offer for him to come back but as I mentioned both times he was here I had no heat at all when first contacted was about high heat bills but my main concern was the line depth Final Business Response / [redacted] (4000, 10, 2016/04/29) */ We work hard to correctly diagnose and repair the geothermal systems that we provide service forSometimes these units have more than one problem, and in addition they may have been installed incorrectly by other company, such as the depth of the entering geothermal loopOur offer to provide another service call at no additional cost still stands; I would really like to get this unit running properly! If [redacted] prefers, just to make certain that he feels that he paid for something he did not receive (a geothermal unit which is operating), we would be glad to refund the cost of his service callWe stand behind our workPlease let us know what be satisfactory for this customerThank you

Initial Business Response /* (1000, 5, 2016/04/18) */
Contact Name and Title: [redacted]
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@geothermaldesign.com
Please see attached summary and supporting documents as to work done for Mr. [redacted] and communication before and after said...

work.
Initial Consumer Rebuttal /* (3000, 7, 2016/04/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
after the guy left my unit stopped completely and I called did the same things the second time he left why would I want them to come back when I had to fix it to get it going both times after he left they did reduce the bill some as the times I had and the times he had did not match they also offer for him to come back but as I mentioned both times he was here I had no heat at all when first contacted was about high heat bills but my main concern was the line depth
Final Business Response /* (4000, 10, 2016/04/29) */
We work hard to correctly diagnose and repair the geothermal systems that we provide service for. Sometimes these units have more than one problem, and in addition they may have been installed incorrectly by other company, such as the depth of the entering geothermal loop. Our offer to provide another service call at no additional cost still stands; I would really like to get this unit running properly! If [redacted] prefers, just to make certain that he feels that he paid for something he did not receive (a geothermal unit which is operating), we would be glad to refund the cost of his service call. We stand behind our work. Please let us know what be satisfactory for this customer. Thank you