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Geothermal Specialist Inc.

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Geothermal Specialist Inc. Reviews (1)

Initial Business Response /* (1000, 12, 2015/10/01) */
Geothermal Specialist has visited [redacted]'s home on several occasions in attempts to satisfy his expectations. As recently as 9-28 & 29-2015 we visited yet again and are led to believe he is satisfied with his desired modifications....


Initial Consumer Rebuttal /* (3000, 19, 2015/11/11) */
Since talking to you on the phone I have made additional attempts to find resolution to my problem with Geothermal Specialists! They did show up Sept 29 & 30, 2015. to check furnace & Iron Shield unit. Stephen [redacted](owner Geothermal Specialists & installer of both Furnace & Iron Shield states 'air hammer' will not damage Furnace! Manufacturer of Furnace(Florida Heat Pump Aquarius II) states it 'will' damage heat exchanger. Sept 29 actions besides making checks was they set IronShield cylcle for three days; was @ 2-days! Iron Shield states 3-day cycle will damage the tank filter media! Now if Furnace is running, providing heat & the Iron Shield unit goes thru its cycle, it continues to draw water & push oxygen into Furnace line repeatedly, @ approximately sixty to ninety seconds. I observed this for 40-minutes & had to shut Furnace 'OFF' via the thermostat to enable the Iron Shield to stop this action!! It is not practical to have to do this each time Iron Shield cycles! (worse now than before) I called the manufacturer of the Iron Shield unit on 11-05-2015 & explained sequence of events since installation!The technician I spoke with made several statements, 1(Dealers responsible for installation & proper successful operation; 2) He himself had fifteen years experience installing Heat Pump/Water Furnaces; 3) Furnace & Iron Shield units on same well pump supply can never be allowed to run(cycle ) at same time & fact they were was causing the problem & would result in damage, possibly both units; 4) Iron Shield is supposed to discharge oxygen out 'Draing' prior to resetting cycle, but is starved for water, thus sucking it from entire system, then when 'Reset' still has oxygen within the tank it is trying to expel, this is why the unit is pushing the oxygen repeatedly as I observer.;5(Most people who have the two systems, also have two wells in his experience; 6(The only permanent solution would be for an interlock to prevent the Furnace & Iron Shield from running @ the same time, such as 'Solenoid' control for Furnace or a 'Flow Switch ' in Iron Shield drain line with its signal then interlocked to Furnace control circuit such as Thermostat circuit.
Geothermal speciialists field service did install a shutoff valve & a quick disconnect fitting on water lines to Iron Shield unit on Sept 30, 2015.Field representative also performed the 'Annual Furnace Cleaning on Sept 30, 2015 for which I paid the $294.00 maintenance fee. I tried to contact Geothermal Specialists several times since Sept 30, 2015 but again to no avail, thus problem essentially worse & not resolved! I am attaching copy of certified letter I sent to Geothermal Specialists, Attention of Stephen [redacted] on 11-05-2015, I know he received the letter but only response was he mailed receipt for the Annual furnace cleaning! 'CAN YOU PLEASE HELP OR ASSIST IN ANY WAY TO GET OUR PROBLEM COMPLETELY RESOLVED??

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