Gerald Kia of Naperville

Gerald Kia of Naperville has sat down with the consumer and agreed to refund $to the customerWe have done this due to the strong loyalty the customer has demonstrated over their years working with usWe feel this should resolve this complaint

Initial Business Response /* (1000, 6, 2015/05/15) */
Contact Name and Title: *** *** - Partner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@geraldauto.com
Our Service Manager spoke with the customer and offered to replace the antenna at no cost to themWe had no evidence that the
damage was done at our shop and we don't have a history of antennas being broken in our car washThat is why we initially offered to assist by paying for the labor and selling him the part at costIn the interest of customer satisfaction and future business with this customer we agreed to pay for the entire replacement of the antenna
Initial Consumer Rebuttal /* (2000, 8, 2015/05/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Kia replaced the antenna to my satisfaction and resolved this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/05/11) */
Contact Name and Title: [redacted] Gen Manager
Contact Phone: XXX XXX-XXXX
Contact Email: [redacted]@geraldauto.com
Our staff entered Mr. [redacted]'s email address incorrectly on submission form for the gift card. Submitted correction...

today.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Once I was put in touch with [redacted] the claim was swiftly and expertly handled with the customer service that Gerald is usually known for. I am appreciative of their efforts in closing this and I would recommend anyone to do business with them in the future.

Gerald Kia of Naperville has sat down with the consumer and agreed to refund $6000 to the customer. We have done this due to the strong loyalty the customer has demonstrated over their years working with us. We feel this should resolve this complaint.