Initial Business Response /* (1000, 5, 2016/04/19) */
The original date of service for Mr.*** was on 11/04/- The invoice was typed and mailed out to the *** *** ave (as even though names may be the same our system works on addresses - if the address does not match we make a brand new
file for the location of work done so it was made to the service address of *** *** Ave) The invoice was typed and mailed on 11/21/(only days after service) we then never received payment after days so on 12/22/Mr *** was sent a statement with late fees appliedHe then claimed he never received the first bill but we mailed the statement to the same address as the invoice since again this is how our system generates statements off of the original invoice and addressHe obviously received the statement so the bill was received as wellWe then did not receive any payment until 01/14/which is way past daysWe sent him a balance due and he sent a very nasty letter stating he would turn us in for harassment if we sent him another statement even though we did as any business would when a customer carries a balanceSo after his last statement we waited and waited with no payment of the balance dueLate fees and interest had accumulated monthly and on 03/13/we emailed his account to the attorney for non-paymentHe was unhappy that he did not pay the bill and wanted the late fees waivedWe also have his signature which I have attached to this file that shows after days if payment is not made you are subject to a $monthly late fee and a 2% finance charge and can be placed in collectionAt this time his account is currently with Midwest Credit & Collection and can be taken off his credit report once paidIn addition our technicians do not come to the home office after every service call so we do not let our technicians carry customer checks etc around with them all day due to the possibility of losing payments - we bill out approx weeks after service is completed to make sure you as the customer have time to test the door and make sure everything is working properly
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My argument is not whether the work was performed or when it was performed or if I knew there was a late fee chargeIrregardless of what they say, I did not receive a bill from them until I received one that had late fees appliedWhen I did get this bill I paid everything that I owed for the service, but I am unwilling to pay a late fee or finance charge for a bill I did not receiveThe attachment that they have provided is what I signed when the job was completed and has nothing to do with the billing complaint
Final Business Response /* (4000, 15, 2016/04/28) */
The attachment is to provide proof that service was completed and to show the terms for payment which when signed you agreed toWe sent the initial bill to the same address as the statement you admit you received with it never being returned to us from the post office as undeliveredSometimes bills can be misplaced or forgotten about and I think this may be the case hereI understand that late fees are not something a customer will be happy about but we give each customer days from the date of the invoice as well as offer payment plans if set up before the work is completedThis is simply a case of a customer not getting the late fees waived after paying lateIf we had the initial invoice returned to us from a mistake we made on the address etcthen we would have waived all late fees - this did not happen in this case so the late fees were applied - and had they been paid in a timely manner along with the initial service call the account would have never went to collections
In addition to the customer stating we are harassing him - we are in no way even contacting the customer - once an account goes to collections the collection agency will do their job to try and collect - this is not harassment but common business practices
Initial Business Response /* (1000, 5, 2016/01/12) */
Our labor rates and charges were fully discussed with this customer over the phone. Our residential salesman gave him our recommendation concerning his broken opener. Mr. [redacted] was told that we do NOT recommend replacing a circuit board on an...
opener that is almost 20 years old. Mr. [redacted] wanted to try and save money and instead of replacing the opener he decided to just have the circuit board replaced - going against our recommendation. We explained that due to his decision to only replace the circuit board that there would be NO guarantee or warranty on this replacement due to the age of the opener. Upon completion of his circuit board replacement Mr.Gorforth's service ticket went to billing. We have been trying to contact Mr.[redacted] for months to have his bill paid with no response or call back to our office. Midstate Overhead Doors has been very patient and generous concerning his bill as we have a policy of late fees being added 30 days after date of invoice. He has had an open invoice since 10/20/2015 and since we have waited for a return call with no response we had no other choice but to add late fees to his account. When Mr.[redacted] finally contacted the office concerning his bill with late fees added he did not want to talk about his bill, but instead, accuse us of "taking advantage of senior citizens". Midstate Overhead Doors would never know how old a customer is just by talking over the phone nor would we ever take advantage of a senior citizen let alone anyone for that matter. Unfortunately this customer is unable to be pleased even after we have tried several attempts to call him and even offer the labor discount to make him happy.
Regards
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Midstate and I never discussed a price, and did not think I would get a bill,then I get this invoice in Oct. to my unbelief. The circuit board was just put in April 2015 surely it would be manufacturer's defect, this should include labor as well. My wife and I did not receive any phone calls or messages on answering service after Oct.22,2015.Can't see paying another $300.00 or anything closely related to that for something that was not my fault for a job just done 4 months ago. I would like to resolve this in a Good Faith manner. Willing to pay a (Service Fee)of $60.00 not $283.55 which is way out of my Good Faith. Thank You !
Initial Business Response /* (1000, 5, 2016/04/19) */
The original date of service for Mr.*** was on 11/04/- The invoice was typed and mailed out to the *** *** ave (as even though names may be the same our system works on addresses - if the address does not match we make a brand new
file for the location of work done so it was made to the service address of *** *** Ave) The invoice was typed and mailed on 11/21/(only days after service) we then never received payment after days so on 12/22/Mr *** was sent a statement with late fees appliedHe then claimed he never received the first bill but we mailed the statement to the same address as the invoice since again this is how our system generates statements off of the original invoice and addressHe obviously received the statement so the bill was received as wellWe then did not receive any payment until 01/14/which is way past daysWe sent him a balance due and he sent a very nasty letter stating he would turn us in for harassment if we sent him another statement even though we did as any business would when a customer carries a balanceSo after his last statement we waited and waited with no payment of the balance dueLate fees and interest had accumulated monthly and on 03/13/we emailed his account to the attorney for non-paymentHe was unhappy that he did not pay the bill and wanted the late fees waivedWe also have his signature which I have attached to this file that shows after days if payment is not made you are subject to a $monthly late fee and a 2% finance charge and can be placed in collectionAt this time his account is currently with Midwest Credit & Collection and can be taken off his credit report once paidIn addition our technicians do not come to the home office after every service call so we do not let our technicians carry customer checks etc around with them all day due to the possibility of losing payments - we bill out approx weeks after service is completed to make sure you as the customer have time to test the door and make sure everything is working properly
Initial Consumer Rebuttal /* (3000, 7, 2016/04/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My argument is not whether the work was performed or when it was performed or if I knew there was a late fee chargeIrregardless of what they say, I did not receive a bill from them until I received one that had late fees appliedWhen I did get this bill I paid everything that I owed for the service, but I am unwilling to pay a late fee or finance charge for a bill I did not receiveThe attachment that they have provided is what I signed when the job was completed and has nothing to do with the billing complaint
Final Business Response /* (4000, 15, 2016/04/28) */
The attachment is to provide proof that service was completed and to show the terms for payment which when signed you agreed toWe sent the initial bill to the same address as the statement you admit you received with it never being returned to us from the post office as undeliveredSometimes bills can be misplaced or forgotten about and I think this may be the case hereI understand that late fees are not something a customer will be happy about but we give each customer days from the date of the invoice as well as offer payment plans if set up before the work is completedThis is simply a case of a customer not getting the late fees waived after paying lateIf we had the initial invoice returned to us from a mistake we made on the address etcthen we would have waived all late fees - this did not happen in this case so the late fees were applied - and had they been paid in a timely manner along with the initial service call the account would have never went to collections
In addition to the customer stating we are harassing him - we are in no way even contacting the customer - once an account goes to collections the collection agency will do their job to try and collect - this is not harassment but common business practices
Initial Business Response /* (1000, 5, 2016/01/12) */
Our labor rates and charges were fully discussed with this customer over the phone. Our residential salesman gave him our recommendation concerning his broken opener. Mr. [redacted] was told that we do NOT recommend replacing a circuit board on an...
opener that is almost 20 years old. Mr. [redacted] wanted to try and save money and instead of replacing the opener he decided to just have the circuit board replaced - going against our recommendation. We explained that due to his decision to only replace the circuit board that there would be NO guarantee or warranty on this replacement due to the age of the opener. Upon completion of his circuit board replacement Mr.Gorforth's service ticket went to billing. We have been trying to contact Mr.[redacted] for months to have his bill paid with no response or call back to our office. Midstate Overhead Doors has been very patient and generous concerning his bill as we have a policy of late fees being added 30 days after date of invoice. He has had an open invoice since 10/20/2015 and since we have waited for a return call with no response we had no other choice but to add late fees to his account. When Mr.[redacted] finally contacted the office concerning his bill with late fees added he did not want to talk about his bill, but instead, accuse us of "taking advantage of senior citizens". Midstate Overhead Doors would never know how old a customer is just by talking over the phone nor would we ever take advantage of a senior citizen let alone anyone for that matter. Unfortunately this customer is unable to be pleased even after we have tried several attempts to call him and even offer the labor discount to make him happy.
Regards
Initial Consumer Rebuttal /* (3000, 7, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Midstate and I never discussed a price, and did not think I would get a bill,then I get this invoice in Oct. to my unbelief. The circuit board was just put in April 2015 surely it would be manufacturer's defect, this should include labor as well. My wife and I did not receive any phone calls or messages on answering service after Oct.22,2015.Can't see paying another $300.00 or anything closely related to that for something that was not my fault for a job just done 4 months ago. I would like to resolve this in a Good Faith manner. Willing to pay a (Service Fee)of $60.00 not $283.55 which is way out of my Good Faith. Thank You !