Gerald's Donuts

Review: I ordered a king cake for shipping at the king cake festival. It was supposed to be for a birthday party, however, they charged my card $54.50 and forgot all about it until I sent them several emails and called and left several messages with various people. I finally got a call back from James Cruse who assured me he would refund my money and give me a call back since no cake had been delivered. Days passed by and no call and no refund and no cake was delivered. Then I received an email from [redacted] who said he would ship out the cake, however, I advised [redacted] that since the birthday had long passed, I just wanted a refund. I never ever got any refund. About a month later, my family did receive the cake. I called and left several more messages for [redacted]. I did speak with him, and he said he would call me back and let me know when he figured out how to process a refund. He has never called me back, and at the very least, I think I should be refunded the $30 for overnight shipping since it took over a month to ship. I can't get anyone at the shop to return my calls.Desired Settlement: Full refund ($54.50) or Partial refund for shipping only ($30)