On the roof in question, we painted a reflective coating on the roof in 2014. This came with a 3 year maintenance guarantee. after the roof was coated, the owner began a major remodel on the house.During the remodel, we were never contacted to assist in sealing up the new holes they cut...
through the coating. Only after the holes were cut in the roof, did he call us to do leak repairs.We have documented the many numerous holes they cut into the roof, relocating plumbing vent pipes etc. Clearly this voided any guarantee we had on our coating. Still, we have tried on numerous occasions to assist the owner by making emergency repairs, however any scheduling of repairs is met with a very difficult coordination of attorneys, consultants and owner all needing to be present, along with requiring us to sign legal documents, just to get on the roof.In our 52 years in business we have well over 20,000 satisfied customers. Unfortunately we are unable to satisfy this one.
On the roof in question, we painted a reflective coating on the roof in 2014. This came with a 3 year maintenance guarantee. after the roof was coated, the owner began a major remodel on the house.During the remodel, we were never contacted to assist in sealing up the new holes they cut...
through the coating. Only after the holes were cut in the roof, did he call us to do leak repairs.We have documented the many numerous holes they cut into the roof, relocating plumbing vent pipes etc. Clearly this voided any guarantee we had on our coating. Still, we have tried on numerous occasions to assist the owner by making emergency repairs, however any scheduling of repairs is met with a very difficult coordination of attorneys, consultants and owner all needing to be present, along with requiring us to sign legal documents, just to get on the roof.In our 52 years in business we have well over 20,000 satisfied customers. Unfortunately we are unable to satisfy this one.