Gerard Roofing Technologies

We honored the warranty commitment when we made the materials only offer to this consumer I am sorry they find this unacceptable but that's the way our warranty reads

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** roofing sold defective material and their resolution is to only provide replacement material and not pay for the cost of replacing defective product. The original material is no longer available it makes no sense to have a roof with mismatched tiles and for the consumer to have to pay for replacment of defective material. *** roof should replace roof and pay for its installation.
Regards,
*** ***

We are investigating this complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We honored the warranty commitment when we made the materials only offer to this consumer.  I am sorry they find this unacceptable but that's the way our warranty reads.

Review: The surface coating of the majority of the panels on the roof are peeled, resulting in the metal showing on the roof. The warranty states that the surface coating of each Guardian Panel is covered for a period of 30 years. [redacted] was contacted in regards to claim and provided with all information. An inspector was sent out to access defective panels. A panel determined to cover the replacement panels but not the labor involved in replacing their defective panels. The original color is no longer available. They also said they would provide contractors in my area to perform work and have defaulted on providing information. I feel that the company should pay for labor involved in replacing their defective product. Roof is less than 10 years old and located in Velarde, NM. The panels were known to be defective and came from a specific plant in Texas.Desired Settlement: To replace and repair defective roof panels at no charge to the consumer, to replace product and pay for its installation.

Business

Response:

We honored the warranty commitment when we made the materials only offer to this consumer. I am sorry they find this unacceptable but that's the way our warranty reads.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[redacted] roofing sold defective material and their resolution is to only provide replacement material and not pay for the cost of replacing defective product. The original material is no longer available it makes no sense to have a roof with mismatched tiles and for the consumer to have to pay for replacment of defective material. [redacted] roof should replace roof and pay for its installation.

Regards,

Business

Response:

We are investigating this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: LIFETIME LIMITED WARRANTY Including TWENTY (20) Year Limited Surface CoatingProtection, Warranty Nr: G 09025 for a [redacted] stone-coated steel roof system. Roofsystem was installed on my home May 2002. March 17, 2014 Registered mail wassent notifying [redacted] that this was a claim in regards to "LIFETIME LIMITED WARRANTYINCLUDING TWENTY (20) YEAR LIMITED SURFACE COATING PROTECTION WARRANTY" Nr.as above. The initial purchase for this roofing system was $12,950.00 correspondence(s)received from [redacted] Warranty Coordinator in part states " Be advised that the [redacted]"Shake" profile and the color Malta have both been discontinued and are no longer available".I have received no notice of discontinue up to this point. [redacted] Warranty Pro-rationStatistics action is to Remove and Replace tiles. Homeowner Total Cost's $8,376.60. Thereis no need to remove and replace tiles. The need is protruding nails and ReStone Coating.[redacted] is using this Warranty as Bait and Switch. Homeowner pays for roof twice.Desired Settlement: There are Three (3) ways that Settlement can be satisfactorily accomplished:(1). [redacted] to follow guidelines as stated in WARRANTY Nr: G 09025.(2). [redacted] can "Remove and Replace tiles" to include Hip Ridge, replacement of Styroform Insulation and sealing of all vents, chimney and any other needs to be sealed on home roof. (3). Refund initial cost of ROOF that was installed May 2002, $12,950.00

Business

Response:

[redacted] has dealt with the homeowner via normal complaint process. We have honored the warranty in the offer extended to Mr. [redacted]. He has chosen not to accept that offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,