Gerber Plumbing Fixtures LLC

Good morning, We are writing to confirm that we have spoken to Mr [redacted] earlier today, and the complaint was resolved to his satisfaction We provided assurance that our employees were genuinely trying to provide the kind of support experienced by Mr [redacted] in the past, but were faced with real data and systems challenges As a company, we are actively wor [redacted] on a new product identification system for our VC products, that will make it easier and simpler to identify products Mr [redacted] was able to find the bolts and bolt caps, he was loo [redacted] for at a neighboring hardware store This should have been our first suggestion since, in most cases, Gerber toilets are sold by plumbers and renovators with other seats than ours We welcomed the feedback, and apologized for the misunderstanding Sincerely focused on customer satisfaction, [redacted] NA Director of Customer Care [redacted]

Good morning,   We are writing to confirm that we have spoken to Mr. [redacted] earlier today, and the complaint was resolved to his satisfaction.   We provided assurance that our employees were genuinely trying to provide the kind of support experienced by Mr. [redacted] in the past, but were faced...

with real data and systems challenges.   As a company, we are actively wor[redacted] on a new product identification system for our VC products, that will make it easier and simpler to identify products.   Mr. [redacted] was able to find the bolts and bolt caps, he was loo[redacted] for at a neighboring hardware store.  This should have been our first suggestion since, in most cases, Gerber toilets are sold by plumbers and renovators with other seats than ours.   We welcomed the feedback, and apologized for the misunderstanding.   Sincerely focused on customer satisfaction,   [redacted] NA Director of Customer Care [redacted]