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Gerber's Music & Furniture

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Gerber's Music & Furniture Reviews (1)

This is in response to a complaint we received from Customer [redacted]. I spoke to Mrs. [redacted] about a week ago about this situation she had with her desk. At that time she stated that a moving company came to move her household items to Prescott Valley and in the process (the moving...

company) ripped the top off of the desk she purchased at our store and caused damage. When we delivered this desk to her back in February our delivery crew moved the desk in pieces into the room and then assembled it where she wanted it. This is a larger sized desk so it always should be moved in individual pieces so things like this won't happen. I would assume that a professional moving company would be well versed in something like this. When we originally delivered the desk in February, Mrs [redacted] signed the attached receipt that it was received in good condition and operational at that time. When I spoke to Mrs. [redacted] last week I explained to her that this should be a claim with her moving company and if she needed assistance we could get her and that company parts they need to fix it at their expense rather than replacing the whole unit.  Her husband then got on the phone and was irate and unreasonable, he threatened to call an attorney and hung up on me.  That was the last I heard from the [redacted]s until I received this letter from you today.I truly believe this is an issue that the moving company should be responsible for.  I am more than happy to help out with ordering parts at the customers expense.  I would really like to resolve this issue in the best way possible in a timely manner.  Please let me know what the next step should be.  I will also be mailing you a hard copy of this email to ensure that you have received it.Please see the attached invoice that the customer signed at the completion of the February delivery.Thank you,[redacted]Gerbers Furniture

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Address: 15929 S Manthey Rd, Lathrop, California, United States, 95330-9738

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