Gerbs Allergen Friendly Foods

Within our frequently asked questions this matter is addressed further, shipping is in reference to any damage or lost packages by our carrier(s); it does not imply Gerbs will provide returns/refunds at our costWe simply cannot and will not operate like the big box stores and remain profitableIt is not in any way advertisingI also did not use the harsh and inappropriate wording as this gentleman implies in regards to 'screwing up'The customer can return this erroneous order for a refund to the following address: Gerbsattn: returns [redacted] | Johnston, RI | USA

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
How you run your company and why is your business. I find it interesting that you believe I should "research all aspects" before placing an order. The implication is I must delve into every aspect of your site and read every detail prior to placing an order. This is unreasonable at many levels. I have no need to read anything other than what is stated on your home page in very clear uncertain terms (prior to editing);"Your satisfaction is our top priorityGerbs Allergy Friendly products
are guaranteed 100% and that includes shippingProblem? Let us know and
we will do all we can to make it rightNo phony baloneyNo excuses."As you can plainly see you advertised a 100% no excuses, no phony baloney guarantee THAT INCLUDES SHIPPING! I am not 100% satisfied and therefore request again for return shipping to be included as you stated it would be. Anything short of that can only be construed as advertising. You should be thanking me for pointing out YOUR error causing the change in verbiage on your home page. You're welcome!
Regards,
*** ***

***, We are a small family run company providing healthy Allergen Friendly Foods to a community in need; you have caused us to amend our home page (see attachment) to make it clear that we do not operate like large box stores and this was done immediatelyI would think it would be good practice to research all aspects before placing an order. We will accept your product in return for a full product refund; but we will not do this by operating at a loss. Please send returns to the aforementioned shipping address. *** G***Owner

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I never read the FAQ section. Is is a requirement too? Again, on thier main webpage it cleary states shipping is included in their "100%" no hassle guarantee. How can it be 100% with conditions? Absolutely is advertising to state 100% then renig on the claim
Regards,
*** ***

After our very rude discussion with Allison, we instructed our IT department to research this matterThey in fact discovered she placed both orders from the same IP Address (computer) within minutes of each other and willingly purchased each orderWe will not refund the express shipping fee's to
Alaska due to user errorWe will however take that the entire order for a full Product only refund if she returns the unopened items to our factory facility in Rhode Island. We have print outs of both her transaction payments via *** bill pay and Credit Card PaymentGerbs custom site does not store any credit information what so ever for security purposes, thus it is impossible and frankly erroneous and speculative to accuse a company of our high standards of fraudulent activity. *** ** ***OwnerGerbs Allergy Friendly FoodsAllendale Ave.Johnston, RI

Within our frequently asked questions this matter is addressed further, shipping is in reference to any damage or lost packages by our carrier(s); it does not imply Gerbs will provide returns/refunds at our cost. We simply cannot and will not operate like the big box stores and remain profitable. It...

is not in any way false advertising. I also did not use the harsh and inappropriate wording as this gentleman implies in regards to 'screwing up'. The customer can return this erroneous order for a refund to the following address: Gerbsattn: returns[redacted] | Johnston, RI 02919 | USA