Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11929530, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I live 45-60 minutes away from the dealership....My oil change maintance was done by my husband until his death in 2011, in which I brought it to a local business for oil change maintance...I didnot drive to houma to get my oil change done...I'm thinking that R.O in the response is for Repair order??? & I'm not sure what EOM stands for....I don't mind bringing in my car to be checked out..But why was I told by the gentleman in the service dept. that he never heard of a car consuming that much oil & it not leaking out or smoking....when their was a recall on this same thing for 2006 Altimas...I do not want to be charged for this diagnostic check...and can I trust this.
In reference to [redacted] request to have the engine replaced on her 2006 Nissan Altima with 153,000 miles: I contacted a representative with Nissan North America concerning [redacted] request. I was advised on behalf of Nissan to have [redacted] contact Nissan Customer Assistance at 1-800-NISSAN-1 to have an official case opened for her concern. The dealership cannot initiate this claim, it must be initiated by the customer. Without this step beign done, this claim cannot go any further and the case will be considered closed on our part. Unless the dealership was negligent in previous maintenance or repair, this case is with Nissan North America, and not against the dealership, as the manufacturer will have to make the decision to replace the engine. The dealership has no maintenance records on file and only one repair on file, which was a recall performed in June of 2010. Nissan will look into [redacted] case, and our dealership will cooperate fully with the decision of Nissan if they so decide to replace her engine. Please advise [redacted] to contact Nissan Customer Assistance at 1-800-NISSAN-1 to initiate her claim.Thank you,[redacted]General ManagerGeri Lynn Nissan
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11929530, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I live 45-60 minutes away from the dealership....My oil change maintance was done by my husband until his death in 2011, in which I brought it to a local business for oil change maintance...I didnot drive to houma to get my oil change done...I'm thinking that R.O in the response is for Repair order??? & I'm not sure what EOM stands for....I don't mind bringing in my car to be checked out..But why was I told by the gentleman in the service dept. that he never heard of a car consuming that much oil & it not leaking out or smoking....when their was a recall on this same thing for 2006 Altimas...I do not want to be charged for this diagnostic check...and can I trust this.
In reference to [redacted] request to have the engine replaced on her 2006 Nissan Altima with 153,000 miles: I contacted a representative with Nissan North America concerning [redacted] request. I was advised on behalf of Nissan to have [redacted] contact Nissan Customer Assistance at 1-800-NISSAN-1 to have an official case opened for her concern. The dealership cannot initiate this claim, it must be initiated by the customer. Without this step beign done, this claim cannot go any further and the case will be considered closed on our part. Unless the dealership was negligent in previous maintenance or repair, this case is with Nissan North America, and not against the dealership, as the manufacturer will have to make the decision to replace the engine. The dealership has no maintenance records on file and only one repair on file, which was a recall performed in June of 2010. Nissan will look into [redacted] case, and our dealership will cooperate fully with the decision of Nissan if they so decide to replace her engine. Please advise [redacted] to contact Nissan Customer Assistance at 1-800-NISSAN-1 to initiate her claim.Thank you,[redacted]General ManagerGeri Lynn Nissan