Germain Infiniti of Easton

Here at Infiniti of Easton, our Certified Infiniti Technicians have a specific protocol in diagnosing vehicle concernsFor the particular issue that Mr [redacted] brought his vehicle in for, he was informed by his Service Advisor that they would have to perform diagnostics tests in which would determine whether or not the sending units were malfunctioning, as we cannot repair a vehicle based on another service center's diagnosisPrior to any work performed, we have the customer authorize or decline the work that is recommended by our TechniciansIt was communicated verbally and on the multi-point inspection that we "Recommend starting off replacing malfunctioning fuel sending units+diag and retesting, be advised may need combination meter (DTC P0462)"This was presented to Mr [redacted] as the first step in the process of trying to repair the issue- not a guaranteed fixMr [redacted] had the opportunity to either decline or approve the work- he approved and decided to move forward

Here at Infiniti of Easton, our Certified Infiniti Technicians have a specific protocol in diagnosing vehicle concernsFor the particular issue that Mr*** brought his vehicle in for, he was informed by his Service Advisor that they would have to perform diagnostics tests in which would
determine whether or not the sending units were malfunctioning, as we cannot repair a vehicle based on another service center's diagnosisPrior to any work performed, we have the customer authorize or decline the work that is recommended by our TechniciansIt was communicated verbally and on the multi-point inspection that we "Recommend starting off replacing malfunctioning fuel sending units+diag and retesting, be advised may need combination meter (DTC P0462)"This was presented to Mr*** as the first step in the process of trying to repair the issue- not a guaranteed fixMr*** had the opportunity to either decline or approve the work- he approved and decided to move forward

While we apologize for the frustration of receiving phone calls and email solicitation that was mentioned, *** *** has been opted-out of our system (see attached screenshot of our customer database for your reference)Unfortunately, contact information is required when purchasing a vehicle
for verification purposesVehicle manufacturers also often times send out notifications on new models, product information and recall notices for customer safety and awareness reasonsWhile we can confirm that the contact information collected at the time of purchase was not released to any additional companies by us here at Infiniti of Easton, we have no control over what is sent from the manufacturerIf *** would be willing to provide examples or information from the solicitation emails, we would be happy to reach out on behalf of *** and request removal from any call or email listsIn addition, the phone number and email in our service system will be flagged as "do not contact" to ensure there will be absolutely no contact from our dealership

Here at Infiniti of Easton, our Certified Infiniti Technicians have a specific protocol in diagnosing vehicle concerns. For the particular issue that Mr. [redacted] brought his vehicle in for, he was informed by his Service Advisor that they would have to perform diagnostics tests in which would...

determine whether or not the sending units were malfunctioning, as we cannot repair a vehicle based on another service center's diagnosis. Prior to any work performed, we have the customer authorize or decline the work that is recommended by our Technicians. It was communicated verbally and on the multi-point inspection that we "Recommend starting off replacing malfunctioning fuel sending units+diag and retesting, be advised may need combination meter (DTC P0462)". This was presented to Mr. [redacted] as the first step in the process of trying to repair the issue- not a guaranteed fix. Mr. [redacted] had the opportunity to either decline or approve the work- he approved and decided to move forward.

While we apologize for the frustration of receiving phone calls and email solicitation that was mentioned, [redacted] has been opted-out of our system (see attached screenshot of our customer database for your reference). Unfortunately, contact information is required when purchasing a vehicle...

for verification purposes. Vehicle manufacturers also often times send out notifications on new models, product information and recall notices for customer safety and awareness reasons. While we can confirm that the contact information collected at the time of purchase was not released to any additional companies by us here at Infiniti of Easton, we have no control over what is sent from the manufacturer. If [redacted] would be willing to provide examples or information from the solicitation emails, we would be happy to reach out on behalf of [redacted] and request removal from any call or email lists. In addition, the phone number and email in our service system will be flagged as "do not contact" to ensure there will be absolutely no contact from our dealership.