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Germain Lexus of Dublin

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Germain Lexus of Dublin Reviews (4)

I am responding regarding the smell concern that Ms [redacted] wrote aboutWe inspected the vehicle on separate dates regarding her smell I have attached the repair invoices for each visit The first visit we replaced the carbon filter and used an evaporator cleaning to refresh the system which Ms [redacted] paid for Ms [redacted] returned for her 2nd visit with a smell the following week We were unable to duplicate any smell but upgraded her filter to a high performance charcoal filter at no additional charge Ms, [redacted] returned for a 3rd inspection the following month for a continued smell We were unable to duplicate any smells during inspection also We verified the filter was still clean and inspected the evaporator We used a bore scope to verify there was no build up in the evaporator and provided those pictures to the guest We have tried multiple times to verify the guest concerns for any repairs but were unable to duplicate the smell Ms [redacted] paid $for the filter and cleaning This service is a maintenance item that is recommended when it gets dirty or causes a smell but would not classify as a problem with the vehicle Even though we have lost Ms [redacted] as a Lexus customer Germain Lexus of Dublin would be willing to refund $as a goodwill gesture Please feel free to contact me directly with any further questions or concerns Alena B***, Service Director at Germain Lexus of Dublin Cel# ###-###-####Roberto V [redacted] cell# ###-###-####

We appreciate your loyalty and understand that the experience at Germain Lexus of Easton was displeasing. After investigating repairs performed in January of 2016 it is not reasonable that the RF Fender/Wheel liner was removed. We spoke with Roccie N*** the Diagnostic Specialist,
he is the individual that spoke with you, and he offered to replace the component that is missing at no charge labor, you would only be charged for the part in the amount of $203.00. Do you believe it is possible that the repair facility that replaced your brakes recently could have removed this part?

I will have my service manager Alena call Mr*** and set an apptWe will take care of the dentThanks

I am responding regarding the smell concern that Ms. [redacted] wrote about. We inspected the vehicle on 3 separate dates regarding her smell.  I have attached the repair invoices for each visit.  The first visit we replaced the carbon filter and used an evaporator cleaning to refresh the...

system which Ms. [redacted] paid for.  Ms. [redacted] returned for her 2nd visit with a smell the following week.  We were unable to duplicate any smell but upgraded her filter to a high performance charcoal filter at no additional charge.  Ms, [redacted] returned for a 3rd inspection the following month for a continued smell.  We were unable to duplicate any smells during inspection also.  We verified the filter was still clean and inspected the evaporator.  We used a bore scope to verify there was no build up in the evaporator and provided those pictures to the guest.  We have tried multiple times to verify the guest concerns for any repairs but were unable to duplicate the smell.  Ms. [redacted] paid $273.97 for the filter and cleaning.  This service is a normal maintenance item that is recommended when it gets dirty or causes a smell but would not classify as a problem with the vehicle.  Even though we have lost Ms. [redacted] as a Lexus customer Germain Lexus of Dublin would be willing to refund $273.97 as a goodwill gesture.  Please feel free to contact me directly with any further questions or concerns.  Alena B[redacted], Service Director at Germain Lexus of Dublin Cel# ###-###-####. Roberto V[redacted] cell# ###-###-####.

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