We are in receipt of the complaint from [redacted] She states that she entered into a purchase agreement on March 20, She goes on to state that she notified our agent Mr [redacted] on March (days later, long past the standard of days) of “unsatisfactory conditions as a result of the inspection.” This in essence cancels the existing contract The seller is not automatically compelled to make any modifications to the property They must agree to them A formal letter from the seller’s attorney rescinding the contract was received by the purchaser on April 8thWhen “the buyer” called to speak to me on Friday April 10, 2015, I instructed her to speak to her attorney and have him call the attorney for the seller, since her objection in that conversation had only to do with the time lines that she indicated had been violated within the purview of the attorney approval clause She had also had a conversation with our General Manager, [redacted] , the day before on this same matter Since it was she who in fact raised objections to the property in the first place, I am not sure why she would consider that she still had a valid contract at all Perhaps there was some miscommunication between her and her “buyer’s agent” as to the ramifications of her raising these objections When her agent gave the addendum to the listing agent they were actually looking realistically to get back into the contract (by having the seller agree to any and all requested repairs) Clearly the seller thought this was not in their interest and moved on to another buyer, as is their right, and as clearly prudence dictatedThe buyer’s request for reimbursement for the home inspection is totally without merit The cost of the home inspection was something “the buyer’s wanted.” It is not something they are obligated to do by any Real Estate contract Some lenders may require one as a part of their application process but these concerns are only relevant to the buyer and not to the seller This may sound harsh but it is the cost of doing business and many buyers frequently forego having a home inspection since they feel comfortable in the own abilities to discern structural/maintenance issues or simple elect to not bear the cost It is always their ”option.” The reimbursement of fees for home inspections for buyers is another thing that would have had to have been agreed to by all parties “prior to” the inspection being done Clearly it was notIn years of my practice I have never seen a buyer reimbursed for a home inspection after the fact without a prior written agreement It is unfortunate that there was not a more comprehensive understanding on the buyer’s part in her efforts to bring about a better outcome to this sale We wish her the best of luck in her continued search Thank you Sincerely, [redacted] , Manager
I want to personally apologize for the treatment *** received from our dealership. It is in no way, shape or form what we expect ,nor tolerate. I would like to replace the oil pan, at our dealership, and offer *** a $Gift Certificate for future services at our dealership
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy response is detailed in the word document labeled Revdex.com response and it contains item the could not be pasted into this text field I will try to cut and past it in here but it will not contain all of the information and it is easier to read in the word documentMj Peterson states that the time in which we came back with the inspection report was out of contract when it in fact was not Mr*** was told and already had prior knowledge that an inspection had to be completed because of the NACA loan and a report had to be given from NACA's HAND department detailing what needed to be fixed as a result from the inspection For that reason my realtor put in the contract that was signed that we had till the 6th to come back with the report All of this information was known and they still signed the contractMr*** wrote to my realtor on the on the 31st Mr*** began to negotiate a contract with another buyer while in contract with usFrom: *** ***Mr*** redlined us because of the organization we went through for financing To this day the Mr*** and the sellers attorney *** *** have not responded to any communications from our realtor or the attorney’s from NACARegards,*** ***
On 7/6/16, after contacting Revdex.com, I found out I missed two emails from Revdex.com, the last one being on 6/29/16. They were resent to me and I read them. On the same day, I called Germain and asked for the person, Rich N[redacted], listed on their response saying...
they would provide a trunk liner to me. I told him, in a voicemail,of my returned calls (2) to Delacy S[redacted] on 6/18/16 leaving 2 voicemails. In the voicemail, also told him I called again on 6/22/16 after I never heard back from Mr.S[redacted]. I never back from them then or on 7/6/16. I wanted to follow up with you so you could follow up with them or let me know what I should do. Thank You,
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and have received a call from the Service Manager....
I have set up a time to return to the business and meet with him to work out a resolution. I will be happy to close this complaint once a satisfactory resolution is made. At this time, we have not reached that resolution.
The consumer filled out the incorrect paperwork. This delayed his getting his money back. He has since filled out the correct paperwork, and he has received his $1,000 deposit. Thank You., Phil A., Gen. Mgr., MJ Peterson Real Estate.
We are in receipt of the complaint from [redacted]. She states that she entered into a purchase agreement on March 20, 2015. She goes on to state that she notified our agent Mr. [redacted] on March 31 (11 days later, long past the standard of 7 days) of “unsatisfactory...
conditions as a result of the inspection.” This in essence cancels the existing contract. The seller is not automatically compelled to make any modifications to the property. They must agree to them. A formal letter from the seller’s attorney rescinding the contract was received by the purchaser on April 8th. When “the buyer” called to speak to me on Friday April 10, 2015, I instructed her to speak to her attorney and have him call the attorney for the seller, since her objection in that conversation had only to do with the time lines that she indicated had been violated within the purview of the attorney approval clause. She had also had a conversation with our General Manager, [redacted], the day before on this same matter. Since it was she who in fact raised objections to the property in the first place, I am not sure why she would consider that she still had a valid contract at all. Perhaps there was some miscommunication between her and her “buyer’s agent” as to the ramifications of her raising these objections. When her agent gave the addendum to the listing agent they were actually looking realistically to get back into the contract (by having the seller agree to any and all requested repairs). Clearly the seller thought this was not in their interest and moved on to another buyer, as is their right, and as clearly prudence dictated. The buyer’s request for reimbursement for the home inspection is totally without merit. The cost of the home inspection was something “the buyer’s wanted.” It is not something they are obligated to do by any Real Estate contract. Some lenders may require one as a part of their application process but these concerns are only relevant to the buyer and not to the seller. This may sound harsh but it is the cost of doing business and many buyers frequently forego having a home inspection since they feel comfortable in the own abilities to discern structural/maintenance issues or simple elect to not bear the cost. It is always their ”option.” The reimbursement of fees for home inspections for buyers is another thing that would have had to have been agreed to by all parties “prior to” the inspection being done. Clearly it was not. In 34 years of my practice I have never seen a buyer reimbursed for a home inspection after the fact without a prior written agreement. It is unfortunate that there was not a more comprehensive understanding on the buyer’s part in her efforts to bring about a better outcome to this sale. We wish her the best of luck in her continued search. Thank you. Sincerely, [redacted], Manager
Mr. [redacted] and an associate of his called the dealership numerous times. They spoke with multiple agents of the dealership before speaking with Buddy T[redacted]. We record all of our inbound phone calls. During their conversation with Buddy T[redacted], they stated that a manger had approved...
for them to purchase the vehicle for $7,000.00. Buddy stated back, "if that is the price a manager gave you, I am sure we will honor it." At this point there was no contact for a couple of weeks until Mr. [redacted] called back in to give a deposit on the vehicle. Buddy took the deal to the pre0owned managers and not one of them had authorized this sale price. At this stage, D'Lacy S[redacted] reached out to the customer, relaying this information and offered a price of $8,850.00. Mr. [redacted] refused this deal and we could not agree to terms. The Price Mr. [redacted] is offering was never authorized nor accepted by a sales manager.We will still honor the $8,850.00 + title and documentation fees with taxes to be paid by Mr. [redacted] in his titling state.
We subletted this vehicle to a Mazda dealership to be repaired. The vehicle has been repaired by the Mazda dealership thru a Mazda technician. The issue has been fixed.
We reject this offer. Any work we are doing is out of the 60 day warranty and completely goodwill. We have sent the vehicle to a mazda delaer and performed reparis not covered by the 60 day warranty.
We apologize for the delay. We are making every effort to get the vehicle fixed to factory recommended standards. We are willing to provide a truck from our rental fleet to be used in the interim
We are in receipt of the complaint from [redacted] She states that she entered into a purchase agreement on March 20, She goes on to state that she notified our agent Mr [redacted] on March (days later, long past the standard of days) of “unsatisfactory conditions as a result of the inspection.” This in essence cancels the existing contract The seller is not automatically compelled to make any modifications to the property They must agree to them A formal letter from the seller’s attorney rescinding the contract was received by the purchaser on April 8thWhen “the buyer” called to speak to me on Friday April 10, 2015, I instructed her to speak to her attorney and have him call the attorney for the seller, since her objection in that conversation had only to do with the time lines that she indicated had been violated within the purview of the attorney approval clause She had also had a conversation with our General Manager, [redacted] , the day before on this same matter Since it was she who in fact raised objections to the property in the first place, I am not sure why she would consider that she still had a valid contract at all Perhaps there was some miscommunication between her and her “buyer’s agent” as to the ramifications of her raising these objections When her agent gave the addendum to the listing agent they were actually looking realistically to get back into the contract (by having the seller agree to any and all requested repairs) Clearly the seller thought this was not in their interest and moved on to another buyer, as is their right, and as clearly prudence dictatedThe buyer’s request for reimbursement for the home inspection is totally without merit The cost of the home inspection was something “the buyer’s wanted.” It is not something they are obligated to do by any Real Estate contract Some lenders may require one as a part of their application process but these concerns are only relevant to the buyer and not to the seller This may sound harsh but it is the cost of doing business and many buyers frequently forego having a home inspection since they feel comfortable in the own abilities to discern structural/maintenance issues or simple elect to not bear the cost It is always their ”option.” The reimbursement of fees for home inspections for buyers is another thing that would have had to have been agreed to by all parties “prior to” the inspection being done Clearly it was notIn years of my practice I have never seen a buyer reimbursed for a home inspection after the fact without a prior written agreement It is unfortunate that there was not a more comprehensive understanding on the buyer’s part in her efforts to bring about a better outcome to this sale We wish her the best of luck in her continued search Thank you Sincerely, [redacted] , Manager
I want to personally apologize for the treatment *** received from our dealership. It is in no way, shape or form what we expect ,nor tolerate. I would like to replace the oil pan, at our dealership, and offer *** a $Gift Certificate for future services at our dealership
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowMy response is detailed in the word document labeled Revdex.com response and it contains item the could not be pasted into this text field I will try to cut and past it in here but it will not contain all of the information and it is easier to read in the word documentMj Peterson states that the time in which we came back with the inspection report was out of contract when it in fact was not Mr*** was told and already had prior knowledge that an inspection had to be completed because of the NACA loan and a report had to be given from NACA's HAND department detailing what needed to be fixed as a result from the inspection For that reason my realtor put in the contract that was signed that we had till the 6th to come back with the report All of this information was known and they still signed the contractMr*** wrote to my realtor on the on the 31st Mr*** began to negotiate a contract with another buyer while in contract with usFrom: *** ***Mr*** redlined us because of the organization we went through for financing To this day the Mr*** and the sellers attorney *** *** have not responded to any communications from our realtor or the attorney’s from NACARegards,*** ***
We will provide a cargo tray for the trunk
On 7/6/16, after contacting Revdex.com, I found out I missed two emails from Revdex.com, the last one being on 6/29/16. They were resent to me and I read them. On the same day, I called Germain and asked for the person, Rich N[redacted], listed on their response saying...
they would provide a trunk liner to me. I told him, in a voicemail,of my returned calls (2) to Delacy S[redacted] on 6/18/16 leaving 2 voicemails. In the voicemail, also told him I called again on 6/22/16 after I never heard back from Mr.S[redacted]. I never back from them then or on 7/6/16. I wanted to follow up with you so you could follow up with them or let me know what I should do. Thank You,
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and have received a call from the Service Manager....
I have set up a time to return to the business and meet with him to work out a resolution. I will be happy to close this complaint once a satisfactory resolution is made. At this time, we have not reached that resolution.
Thank you for bringing this to our attention. We removed the customer from our mailing list on 6.16.15.
The consumer filled out the incorrect paperwork. This delayed his getting his money back. He has since filled out the correct paperwork, and he has received his $1,000 deposit. Thank You., Phil A., Gen. Mgr., MJ Peterson Real Estate.
Please email me which mats you need, and your phone number and I will handle personally.
We are in receipt of the complaint from [redacted]. She states that she entered into a purchase agreement on March 20, 2015. She goes on to state that she notified our agent Mr. [redacted] on March 31 (11 days later, long past the standard of 7 days) of “unsatisfactory...
conditions as a result of the inspection.” This in essence cancels the existing contract. The seller is not automatically compelled to make any modifications to the property. They must agree to them. A formal letter from the seller’s attorney rescinding the contract was received by the purchaser on April 8th. When “the buyer” called to speak to me on Friday April 10, 2015, I instructed her to speak to her attorney and have him call the attorney for the seller, since her objection in that conversation had only to do with the time lines that she indicated had been violated within the purview of the attorney approval clause. She had also had a conversation with our General Manager, [redacted], the day before on this same matter. Since it was she who in fact raised objections to the property in the first place, I am not sure why she would consider that she still had a valid contract at all. Perhaps there was some miscommunication between her and her “buyer’s agent” as to the ramifications of her raising these objections. When her agent gave the addendum to the listing agent they were actually looking realistically to get back into the contract (by having the seller agree to any and all requested repairs). Clearly the seller thought this was not in their interest and moved on to another buyer, as is their right, and as clearly prudence dictated. The buyer’s request for reimbursement for the home inspection is totally without merit. The cost of the home inspection was something “the buyer’s wanted.” It is not something they are obligated to do by any Real Estate contract. Some lenders may require one as a part of their application process but these concerns are only relevant to the buyer and not to the seller. This may sound harsh but it is the cost of doing business and many buyers frequently forego having a home inspection since they feel comfortable in the own abilities to discern structural/maintenance issues or simple elect to not bear the cost. It is always their ”option.” The reimbursement of fees for home inspections for buyers is another thing that would have had to have been agreed to by all parties “prior to” the inspection being done. Clearly it was not. In 34 years of my practice I have never seen a buyer reimbursed for a home inspection after the fact without a prior written agreement. It is unfortunate that there was not a more comprehensive understanding on the buyer’s part in her efforts to bring about a better outcome to this sale. We wish her the best of luck in her continued search. Thank you. Sincerely, [redacted], Manager
Mr. [redacted] and an associate of his called the dealership numerous times. They spoke with multiple agents of the dealership before speaking with Buddy T[redacted]. We record all of our inbound phone calls. During their conversation with Buddy T[redacted], they stated that a manger had approved...
for them to purchase the vehicle for $7,000.00. Buddy stated back, "if that is the price a manager gave you, I am sure we will honor it." At this point there was no contact for a couple of weeks until Mr. [redacted] called back in to give a deposit on the vehicle. Buddy took the deal to the pre0owned managers and not one of them had authorized this sale price. At this stage, D'Lacy S[redacted] reached out to the customer, relaying this information and offered a price of $8,850.00. Mr. [redacted] refused this deal and we could not agree to terms. The Price Mr. [redacted] is offering was never authorized nor accepted by a sales manager.We will still honor the $8,850.00 + title and documentation fees with taxes to be paid by Mr. [redacted] in his titling state.
We have reached out to Miss [redacted] and handled her concerns
We subletted this vehicle to a Mazda dealership to be repaired. The vehicle has been repaired by the Mazda dealership thru a Mazda technician. The issue has been fixed.
We reject this offer. Any work we are doing is out of the 60 day warranty and completely goodwill. We have sent the vehicle to a mazda delaer and performed reparis not covered by the 60 day warranty.
I have engaged our Service Manager to provide due diligence to see if the affected part is covered under the service contract.
I will research and expedite the refund.
We apologize for the delay. We are making every effort to get the vehicle fixed to factory recommended standards. We are willing to provide a truck from our rental fleet to be used in the interim