German Auto Group

CUSTOMER CALLED GERMAN AUTO GROUP AND ASKED IF WE COULD DIAGNOSE A ENGINE PROBLEM. CUSTOMER STATED LOCAL BMW DEALER HAS STATED THE VEHICLE HAS MAJOR INTERNAL ENGINE DAMAGE. CUSTOMER HAD VEHICLE TOWED TO GERMAN AUTO GROUP AT WHICH TIME WE FOUND THE ENGINE WAS ALREADY TORN DOWN BY LOCAL DEALER....

SERVICE AD VISOR CALLED CUSTOMER AND BOTH PARTIES AGREED THE ENGINE SHOULD BE REPLACED. CUSTOMER HAD A USED ENGINE SHIPPED TO US AND WE INSTALLED ENGINE. CUSTOMER WAS ADVISED AND NOTED ON THE TICKET "NO WARRANTY FROM GERMAN AUTO GROUP FOR OWNER SUPPLIED PARTS". WE FOUND VALVE COVER ON USED ENGINE HAD A HAIRLINE CRACK. I CALLED CUSTOMER TO INFORM HIM OF VALVE COVER CRACK AND CUSTOMER AUTHORIZED NEW VALVE COVER TO BE INSTALLED. GERMAN AUTO GROUP INSTALLED VALVE COVER AT NO ADDITIONAL LABOR CHARGE TO CUSTOMER. CUSTOMER WAS INFORMED VEHICLE WAS READY FOR PICK UP. AFTER CUSTOMER PICKED UP VEHICLE, HE CALLED TO STATE ENGINE LIGHT ON. CUSTOMER BROUGHT BACK VEHICLE AND WE FOUND DRIVE TRAIN MALFUNCTION CODE AND LEAN CONDITION CODES. WE REPAIRED SOME VACUUM LINES AND INFORMED CUSTOMER THAT THE MASS AIR FLOW SENSOR WAS FAULTY. CUSTOMER DECLINED ESTIMATE FOR AIR MASS FLOW SENSOR AND STATED HE WOULD REPLACE SENSOR HIMSELF. GERMAN AUTO GROUP NOR THE SERVICE AD VISOR DID NOT RECEIVE ANY OTHER FEEDBACK FROM CUSTOMER.