German Auto

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The bussiness did not include the payment of $made on 4/28/2015; which would make my taotal payments equal $No where on the invoice does it say payment required in full for repair to be completedAs good faith I have paid more than half of billI want to pay the balance when I pick up my car reapairedThe business is shady they have revised the initial estimate more than timesI was prepared to pay my balance 5months ago, however I was informed the mechanic was injured and repairs could not be completedI want my car finished I have the money.] Regards, [redacted]

Hi Revdex.com, We appreciate your assistance in this matter and do understand our customer’s frustration [redacted] has had a lo going on with his vehicle He just purchased the vehicle Vehicle’s past was it was in a major crash and was totaled Vehicle was put back on the road but is titled & licensed as a SALVAGE TITLE! This title and licensed can never be reversed it will always be a SALVAGE TITLED CAR [redacted] did not let us know that the vehicle was in a major wreck and was a SALVAGE TITLED VEHICLE when transporting his vehicle to our facility [redacted] towed his vehicle from the 2nd automotive repair facility which was AAMCO transmissionAAMCO Transmission’s according to [redacted] stated they wanted to replace his transmission [redacted] stated that AAMCO was “ripping him off” and asked to bring his vehicle in for an inspection by our facility [redacted] did not provide us with any paper work from AAMCO, or he first automotive repair facility or that the vehicle was a SALVAGE TITLED vehicleWe did our own vehicle vin search and have the printed record of his vehicle title which we can provideMany automotive facilities will refuse to work on a SALVAGE TITLED vehicle because of the unknown damage that had accordWhen [redacted] ’s vehicle came in wires had been ripped off the front of his vehicle, fluid lines had been smashed, vehicle was previously worked on it needed a lot of workWe removed certain parts to test the electrical in the vehicle and determined it needed additional work which was more than the $we charged himHe refused and wanted to take it now to a 4th automotive facility which was fineHe wanted to pickup his vehicle after we closed so we left his vehicle out with the keys hidden per his request We again do understand his overall frustration with his vehicle purchase and hope he finally found an automotive facility that suites his needs Thank You, [redacted] ***

Nov 6, Mr [redacted] purchased two 1915cc “long block” motors which means, no fuel, no ignition, no exhaust, no electrical, no clutch and no sheet metal for him and his friendWe have never seen or worked on either one of the customer’s or his friend’s VW’s cars that they had been working on and installing the Performance motors inMr [redacted] returned one of the Performance motors complete with all the external parts he installed himself and not as sold which was a “long block”Customer assembled external accessories himself Customer installed motor in vehicle himself Customer ran motorMotor dropped off for motor oil leak at cylinder to case: Inspection of motor external accessories installed on to rebuilt motor, installed into vehicle and run by customer: Motor was overheated Motor Warranty heat tab installed on #cylinder was melted from overheating motor, which as any motor rebuilding facility voids any and all warrantyPush rod tube severally bent on #cylinder from removing motor and hitting the oil return tube since oil return tube protection tin was removed and protectors not installed No lock washer on right rear exhaust flange, just straight nut Oil cooler leaking at seals Carburetor linkage not adjusted correctly hits oil filler #Carburetor not squirting from accelerator pump, carburetor tops removed and inspected on both carburetors, finding water condensation build up coming from gas tankDumped and cleaned out carburetor bowls, blew out idle and main jets to get squirters to working properlyOil filler/breather outlet pointing up, needs to point down towards ground Oil drain plug has two copper washers installed, only takes one as we originally installed Crankshaft pulley is bent Alternator pulley not tightened correctly, was loose Alternator stand wavy lock washers not installed, just straight nuts Customer removed already installed valve covers, bails and gaskets and installed Empi customer covers and rubber valve covers gasket seals cracking from age Engine cooling duct not installed, causing overheating Engine cooling snorkel not installed, causing overheating Engine oil cooling base bracket not installed, causing overheating Engine rear cooling tin not installed, causing overheating Engine front cooling tin not installed, causing overheating Engine cooling ducts to heater not being used but left open direct cooling air to no were causing overheatingMust be blocked off! Engine cooling shroud installed wrong, lower base must go inside cylinder cooling tin not partiallyFuel line routed on top of fuel pumpCarburetor velocity stack locking washers not installed, nut/nuts will come off and fall into intake which will damage motorCoil mounted loosely, night tightened down properlyCoil mounting location is not correctAlternator strap hold down, installed with no locking nut or washerIgnition distributor clamp installed with no wavy lock washerExhaust gaskets cut to make fit or? Ignition distributor clamp adjusting bolt for timing is stripped Oil cooler installed is dirty outside and inside that was mounted and run with new motor bearings? Cooling fan shroud backing plate mounted up-side down Cooling fan shroud air directional plate mounted up-side down directing the cooling air in the wrong direction which will cause overheating of the motorDipstick boot not installed Totals Put completed motor by customer on test stand, add see what the problem is, remove $Re-adjust carburetor linkage properly, one carburetor accelerator pump not spraying fuel, removed tops, cleaned out carburetor bowls, blew out system to get blocked passages cleared and working properly $labor Disassemble external parts from motor $labor Motor disassembly, inspect and reassembly $labor 1-New engine block gasket set $Break in oil for testing 30W-ND $each Total $Tax $Total $NO COST TO Mr ***! As stated on his paper work “No-Charge as a courtesy to our customer even though we do not warranty a motor for any reason if external accessories had been installed incorrectly and motor ran this way causing motor to overheat which melted the heat tab.” German Auto went ahead and repaired vehicle at no costs to customer as a courtesy to him since he purchased motors, which would have been $Notes on customer’s specific vehicle which either bring into German Auto for inspection of process was properly done: Fuel tank has water build up, gas tank must drained, gas tank completely removed (bolts only), fuel tank fuel screen replaced and gas tank cleaned to remove all foreign debris of a year old gas tank including the water build up that was found inside carburetorsBlow out fuel lines while completely disconnected When motor is completely installed forward photos of proper installation before starting motorWhen completed we Customer was told to forward information before installing the motor listed below, which was never donePicture sent of the following: Engine bay driver’s side Engine bay passenger side Engine bay center Chassis ground strap to transmission Battery manufacture and model Positive battery cable at base Positive battery cable terminal at batter Negative battery cable at base Negative battery cable terminal at battery Engine cooling seal at front of muffler Engine cooling seal at rear of transmission to motor bellhousing Forward photos front, back and both sides of motor before installation Mr [redacted] again did not forward any photos at all, simply installed motor back in the vehicle and ran it! If Mr [redacted] deeds our assistance he can call us direct and again we will be more hen glad to assist himThank You German Auto [redacted] ***

Hi BBB Mr, [redacted] ’s vehicle came in on 2-18-2015 and motor was damaged from engine bearing failure passing metal debris thru motor. Mr. [redacted] authorized motor to be repaired including installation for a total of $2878.00 Mr. [redacted] requested to make payments, but we have only... received 2 cash payments? 2-28-2015 for $500.004-13-2105 for $1000.006-00-2015 Payment not made8-00-2015 Payment not made Total Payments $1500.00 Balance of $1378.00 which is almost 8 months later. Today is 10-3-2015 and motor is has been completed. Removing the installation costs lowers the balance to $903.00 cash We can no longer store vehicle here waiting for customer to get up enough money to pay for work performed or any additional work until balance is paid in full. We have a toll Free line at 888-731-3995, Fax 562-239-2072, email at [redacted] so contacting our facility is not an issue, paying the balance is the issue.

Mr [redacted] our Customer purchased a used dune buggy for off roading which no mechanical documentation [redacted] dropped of his motor which he stated on his text message on Sunday March 19, at 9:04am “Hello I have a VW air colled which I need rebuilt” which was on sale for rebuilding a rebuild able 1600cc for $799.00.Upon inspection tear down motor turned out not to be a 1600cc but a modified 1835cc, which customer was let known would be around $to replaced damaged parts and rebuild which was out of the budget he wanted to spend.Customer authorized and requested to have trade the core in for a rebuilt 1641cc, which was cheaper than rebuilding and replacing the unusable parts to rebuild his 1835cc motor.On June at 4:56pm [redacted] or Customer texted “Of what kind of deal can you give me on a and how soon” or the negotiating was either work a deal by lowering the costs or he would be cancelling the already authorized 1641cc three months later and wanting his old parts back that he originally traded in over three months ago?The motor the customer [redacted] authorized and still owed money on will be done per his original request.We have logged in over Text messages!!!, that does not included emails and phone calls we have taken and responded to already which is an extreme amount of correspondence compared to the average customer.We are here to assist our customer please have him contact us directTell us why here

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I tried to cancel my father's order and get our property backHe is trying to claim this is a "custom" order to extort more money from usThere was already a deposit to pay for these items that were never purchasedThe only things completed were crank polish, flywheel resurface, and rods reconditionedNo parts have ever been ordered, head has not repaired, or replaced.
Regards,
*** ***

Nov
6,
Mr
*** purchased two 1915cc “long block” motors which
means, no fuel, no ignition, no exhaust, no electrical, no clutch and no sheet metal
for him and his friend
We
have never seen or worked on either one of the customer’s or his friend’s VW’s
cars that they
had been working on and installing the Performance motors in
Mr
*** returned one of the Performance motors
complete with all the external parts he installed himself and not as sold which
was a “long block”
Customer assembled
external accessories himself Customer installed motor
in vehicle himselfCustomer ran motor.Motor dropped off for
motor oil leak at cylinder to case:
Inspection of motor external
accessories installed on to rebuilt motor, installed into vehicle and run by
customer:
Motor was overheated Motor Warranty heat tab installed on #cylinder was
melted from overheating motor, which as any motor rebuilding facility voids any
and all warranty.Push rod tube severally bent on #cylinder from removing
motor and hitting the oil return tube since oil return tube protection tin was
removed and protectors not installedNo lock washer on right rear exhaust flange, just straight
nutOil cooler leaking at sealsCarburetor linkage not adjusted correctly hits oil filler#Carburetor not squirting from accelerator pump,
carburetor tops removed and inspected on both carburetors, finding water
condensation build up coming from gas tankDumped and cleaned out carburetor
bowls, blew out idle and main jets to get squirters to working properly.Oil filler/breather outlet pointing up, needs to point
down towards groundOil drain plug has two copper washers installed, only
takes one as we originally installedCrankshaft pulley is bentAlternator pulley not tightened correctly, was looseAlternator stand wavy lock washers not installed, just
straight nutsCustomer removed already installed valve covers, bails and
gaskets and installed Empi customer covers and rubber valve covers gasket seals
cracking from ageEngine cooling duct not installed, causing overheatingEngine cooling snorkel not installed, causing overheatingEngine oil cooling base bracket not installed, causing
overheatingEngine rear cooling tin not installed, causing overheatingEngine front cooling tin not installed, causing
overheatingEngine cooling ducts to heater not being used but left
open direct cooling air to no were causing overheatingMust be blocked off!Engine cooling shroud installed wrong, lower base must go
inside cylinder cooling tin not partially.Fuel line routed on top of fuel pump.Carburetor velocity stack locking washers not installed,
nut/nuts will come off and fall into intake which will damage motor.Coil mounted loosely, night tightened down properly.Coil mounting location is not correct.Alternator strap hold down, installed with no locking nut
or washer.Ignition distributor clamp installed with no wavy lock
washer.Exhaust gaskets cut to make fit or?Ignition distributor clamp adjusting bolt for timing is
strippedOil cooler installed is dirty outside and inside that was
mounted and run with new motor bearings?Cooling fan shroud backing plate mounted up-side downCooling fan shroud air directional plate mounted up-side
down directing the cooling air in the wrong direction which will cause overheating
of the motor.Dipstick boot not installed
Totals
Put completed motor by
customer on test stand, add see what the problem is, remove $200.00Re-adjust carburetor
linkage properly, one carburetor accelerator pump not spraying fuel, removed
tops, cleaned out carburetor bowls, blew out system to get blocked passages
cleared and working properly $laborDisassemble external
parts from motor $laborMotor disassembly,
inspect and reassembly $labor1-New engine block gasket
set $Break in oil for
testing 30W-ND $each
Total $
Tax $4.85Total $1505.54NO COST TO Mr
***!As stated on
his paper work“No-Charge as a courtesy to our customer even
though we do not warranty a motor for any reason if external accessories had
been installed incorrectly and motor ran this way causing motor to overheat which
melted the heat tab.”
German Auto went ahead and repaired
vehicle at no costs to customer as a courtesy to him since he purchased
motors, which would have been $
Notes on customer’s specific vehicle
which either bring into German Auto for inspection of process was properly
done:
Fuel tank has water build up, gas tank must drained, gas tank completely removed (bolts only),
fuel tank fuel screen replaced and gas tank cleaned to remove all foreign
debris of a year old gas tank including the water build up that was found
inside carburetors.Blow out fuel lines while completely disconnectedWhen motor is completely installed forward photos of
proper installation before starting motor
When completed we Customer was told
to forward information before installing the motor listed below, which was
never done
Picture sent of the following:Engine bay driver’s sideEngine bay passenger sideEngine bay centerChassis ground strap to transmissionBattery manufacture and
modelPositive battery cable at basePositive battery cable terminal at batterNegative battery cable at
base Negative battery cable
terminal at batteryEngine cooling seal at front of mufflerEngine cooling seal at
rear of transmission to motor bellhousingForward photos front, back and both sides of motor before
installation
Mr*** again did not forward any photos at all, simply installed
motor back in the vehicle and ran it!
If Mr*** deeds our assistance he can call us direct and again we will
be more hen glad to assist him
Thank You
German Auto
*** ***

Hi Revdex.com
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Mr, ***’s vehicle came in on 2-18-and motor
was damaged from engine bearing failure passing metal debris thru motor
Mr*** authorized motor to be repaired including installation
for a total of $
Mr*** requested to make payments, but we have
only received cash payments?
2-28-for $4-13-for $6-00-Payment not made
8-00-Payment not made
Total Payments $
Balance of $which is almost months later
Today is 10-3-and motor is has been completed
Removing the installation costs lowers the balance to $
cash
We can no longer store vehicle here waiting for customer
to get up enough money to pay for work performed or any additional work until
balance is paid in full
We have a toll Free line at 888-731-3995, Fax
562-239-2072, email at *** so contacting our facility is not an issue, paying the balance is the issue

We talked with Mr*** today 10-5-and we would like to be able to give more time on payments but June and August payments have not been made so have not received a payment in over months with motor completed and vehicle being stored at our facility now for monthsWe need to move forward and have agreed that if customer would like to return motor and vehicle later when their financial circumstances are better that is fine.
Thank You Revdex.com for your assistance in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The bussiness did not include the payment of $400 made on 4/28/2015; which would make my taotal payments equal $1900. No where on the invoice does it say payment required in full for repair to be completed. As good faith I have paid more than half of bill. I want to pay the balance when I pick up my car reapaired. The business is shady they have revised the initial estimate more than 2 times. I was prepared to pay my balance 5months ago, however I was informed the mechanic was injured and repairs could not be completed. I want my car finished I have the money.]
Regards,
[redacted]

Customer ordered customer motor for his father, which his father did not want to wait any longer and cancelled the special order while motor was being rebuilt and parts ordered.Customer has contacted our office with our assistance

Hi Revdex.com
Mr, [redacted]’s vehicle came in on 2-18-2015 and motor
was damaged from engine bearing failure passing metal debris thru motor.
Mr. [redacted] authorized motor to be repaired including installation
for a total of $2878.00
Mr. [redacted] requested to make payments, but we have
only...

received 2 cash payments?
2-28-2015 for $500.004-13-2105 for $1000.006-00-2015 Payment not made8-00-2015 Payment not made
Total Payments $1500.00
Balance of $1378.00 which is almost 8 months later.
Today is 10-3-2015 and motor is has been completed.
Removing the installation costs lowers the balance to $903.00
cash
We can no longer store vehicle here waiting for customer
to get up enough money to pay for work performed or any additional work until
balance is paid in full.
We have a toll Free line at 888-731-3995, Fax
562-239-2072, email at [redacted] so contacting our facility is not an issue, paying the balance is the issue.

Hi Revdex.com,
We appreciate your assistance in this...

matter and do
understand our customer’s frustration.
[redacted] has had a lo going on with his vehicle
He just purchased the vehicle
Vehicle’s past was it was in a major crash and
was totaled
Vehicle was put back on the road but is titled &
licensed as a SALVAGE TITLE!
This title and licensed can never be reversed it
will always be a SALVAGE TITLED CAR.
[redacted] did not let us know that the vehicle
was in a major wreck and was a SALVAGE TITLED VEHICLE when transporting his
vehicle to our facility.
[redacted] towed his vehicle from the 2nd
automotive repair facility which was AAMCO transmission.
AAMCO Transmission’s according to [redacted] stated
they wanted to replace his transmission.
[redacted] stated that AAMCO was “ripping him
off” and asked to bring his vehicle in for an inspection by our facility.
[redacted] did not provide us with any paper
work from AAMCO, or he first automotive repair facility or that the vehicle was
a SALVAGE TITLED vehicle.
We did our own vehicle vin search and have the printed record of his vehicle title which we can provide.
Many automotive facilities will refuse to work
on a SALVAGE TITLED vehicle because of the unknown damage that had accord.
When [redacted]’s vehicle came in wires had
been ripped off the front of his vehicle, fluid lines had been smashed, vehicle
was previously worked on it needed a lot of work.
We removed certain parts to test the electrical
in the vehicle and determined it needed additional work which was more than the
$320.00 we charged him.
He refused and wanted to take it now to a 4th
automotive facility which was fine.
He wanted to pickup his vehicle after we closed
so we left his vehicle out with the keys hidden per his request.
We again do understand his overall frustration with his
vehicle purchase and hope he finally found an automotive facility that suites
his needs.
Thank You,
[redacted]

major-latin; mso-bidi-font-weight: bold;">Nov
6, 2015
Mr.
[redacted] purchased two 1915cc “long block” motors which
means, no fuel, no ignition, no exhaust, no electrical, no clutch and no sheet metal
for him and his friend.
We
have never seen or worked on either one of the customer’s or his friend’s VW’s
cars that they had been working on and installing the Performance motors in.
Mr.
[redacted] returned one of the Performance 1915 motors
complete with all the external parts he installed himself and not as sold which
was a “long block”.
Customer assembled
external accessories himself
Customer installed motor
in vehicle himself
Customer ran motor.
Motor dropped off for
motor oil leak at cylinder to case:
Inspection of motor external
accessories installed on to rebuilt motor, installed into vehicle and run by
customer:
Motor was overheated
Motor Warranty heat tab installed on #3 cylinder was
melted from overheating motor, which as any motor rebuilding facility voids any
and all warranty.
Push rod tube severally bent on #1 cylinder from removing
motor and hitting the oil return tube since oil return tube protection tin was
removed and protectors not installed
No lock washer on right rear exhaust flange, just straight
nut
Oil cooler leaking at seals
Carburetor linkage not adjusted correctly hits oil filler
#2 Carburetor not squirting from accelerator pump,
carburetor tops removed and inspected on both carburetors, finding water
condensation build up coming from gas tank. Dumped and cleaned out carburetor
bowls, blew out idle and main jets to get squirters to working properly.
Oil filler/breather outlet pointing up, needs to point
down towards ground
Oil drain plug has two copper washers installed, only
takes one as we originally installed
Crankshaft pulley is bent
Alternator pulley not tightened correctly, was loose
Alternator stand wavy lock washers not installed, just
straight nuts
Customer removed already installed valve covers, bails and
gaskets and installed Empi customer covers and rubber valve covers gasket seals
cracking from age
Engine cooling duct not installed, causing overheating
Engine cooling snorkel not installed, causing overheating
Engine oil cooling base bracket not installed, causing
overheating
Engine rear cooling tin not installed, causing overheating
Engine front cooling tin not installed, causing
overheating
Engine cooling ducts to heater not being used but left
open direct cooling air to no were causing overheating. Must be blocked off!
Engine cooling shroud installed wrong, lower base must go
inside cylinder cooling tin not partially.
Fuel line routed on top of fuel pump.
Carburetor velocity stack locking washers not installed,
nut/nuts will come off and fall into intake which will damage motor.
Coil mounted loosely, night tightened down properly.
Coil mounting location is not correct.
Alternator strap hold down, installed with no locking nut
or washer.
Ignition distributor clamp installed with no wavy lock
washer.
Exhaust gaskets cut to make fit or?
Ignition distributor clamp adjusting bolt for timing is
stripped
Oil cooler installed is dirty outside and inside that was
mounted and run with new motor bearings?
Cooling fan shroud backing plate mounted up-side down
Cooling fan shroud air directional plate mounted up-side
down directing the cooling air in the wrong direction which will cause overheating
of the motor.
Dipstick boot not installed
Totals
Put completed motor by
customer on test stand, add see what the problem is, remove $200.00
Re-adjust carburetor
linkage properly, one carburetor accelerator pump not spraying fuel, removed
tops, cleaned out carburetor bowls, blew out system to get blocked passages
cleared and working properly $140.00 labor
Disassemble external
parts from motor $100.00 labor
Motor disassembly,
inspect and reassembly $1000.00 labor
1-New engine block gasket
set $29.00
3.5 Break in oil for
testing 30W-ND $8.95 each
Total $1500.69
Tax $4.85
Total $1505.54
NO COST TO Mr.
[redacted]!
As stated on
his paper work
“No-Charge as a courtesy to our customer even
though we do not warranty a motor for any reason if external accessories had
been installed incorrectly and motor ran this way causing motor to overheat which
melted the heat tab.”
German Auto went ahead and repaired
vehicle at no costs to customer as a courtesy to him since he purchased 2
motors, which would have been $1505.54
Notes on customer’s specific vehicle
which either bring into German Auto for inspection of process was properly
done:
Fuel tank has water build up, gas tank must drained,  gas tank completely removed (4 bolts only),
fuel tank fuel screen replaced and gas tank cleaned to remove all foreign
debris of a 40 year old gas tank including the water build up that was found
inside carburetors.
Blow out fuel lines while completely disconnected
When motor is completely installed forward photos of
proper installation before starting motor.
When completed we Customer was told
to forward information before installing the motor listed below, which was
never done.
Picture sent of the following:
Engine bay driver’s side
Engine bay passenger side
Engine bay center
Chassis ground strap to transmission
Battery manufacture and
model
Positive battery cable at base
Positive battery cable terminal at batter
Negative battery cable at
base
Negative battery cable
terminal at battery
Engine cooling seal at front of muffler
Engine cooling seal at
rear of transmission to motor bellhousing
Forward photos front, back and both sides of motor before
installation
Mr. [redacted] again did not forward any photos at all, simply installed
motor back in the vehicle and ran it!
If Mr. [redacted] deeds our assistance he can call us direct and again we will
be more hen glad to assist him.
Thank You
German Auto
[redacted]

We talked with Mr. [redacted] today 10-5-2015 and we would like to be able to give more time on payments but June and August payments have not been made so have not received a payment in over 6 months with motor completed and vehicle being stored at our facility now for 8 months.We need to move forward and have agreed that if customer would like to return motor and vehicle later when their financial circumstances are better that is fine. Thank You Revdex.com for your assistance in this matter

Mr. [redacted] our Customer purchased a used dune buggy for off roading which no mechanical documentation. [redacted] dropped of his motor which he stated on his text message on Sunday March 19, 2017 at 9:04am “Hello I have a VW 1600 air colled which I need rebuilt” which was on...

sale for rebuilding a rebuild able 1600cc for $799.00.Upon inspection tear down motor turned out not to be a 1600cc but a modified 1835cc, which customer was let known would be around $2200.00 to replaced damaged parts and rebuild which was out of the budget he wanted to spend.Customer authorized and requested to have trade the 1835 core in for a rebuilt 1641cc, which was cheaper than rebuilding and replacing the unusable parts to rebuild his 1835cc motor.On June 27 2017 at 4:56pm [redacted] or Customer texted “Of what kind of deal can you give me on a 1835 and how soon” or the negotiating was either work a deal by lowering the costs or he would be cancelling the already authorized 1641cc three months later and wanting his old parts back that he originally traded in over three months ago?The motor the customer [redacted] authorized and still owed money on will be done per his original request.We have logged in over 221 Text messages!!!, that does not included emails and phone calls we have taken and responded to already which is an extreme amount of correspondence compared to the average customer.We are here to assist our customer please have him contact us direct. Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have the original receipt I was given. Tare down, Inspect and Put back together... I want a better resolution.. I want either my engine back, the 500 dollars given or a similar engine to the one I gave. It has been since March does it really take this long??  It's already going to be  5 months.. I've lost money with this situation.All this business did was grab customers attention with a good price and lie about the condition of the engine that was taken to them and time wise.
Regards,
[redacted]

Review: I took my car to be repaired. The Mechanic has not finished my car it has been since 2/18/2015. I have paid $1900 as to date. I have agreed to pay the remaining balance of $464 upon completion at pick up. The company has not finished my car and refuses to release it for the $464, which included repair and putting it back together. I call daily the phone picks up and is then hangs up. I am unable to make contact. I just want my car completed. I have the original bill totaling $2364.Desired Settlement: I want my car put back together. I want the work I paid for completed or a refund.

Business

Response:

Hi Revdex.com

Mr, [redacted]’s vehicle came in on 2-18-2015 and motor

was damaged from engine bearing failure passing metal debris thru motor.

Mr. [redacted] authorized motor to be repaired including installation

for a total of $2878.00

Mr. [redacted] requested to make payments, but we have

only received 2 cash payments?

2-28-2015 for $500.004-13-2105 for $1000.006-00-2015 Payment not made8-00-2015 Payment not made

Total Payments $1500.00

Balance of $1378.00 which is almost 8 months later.

Today is 10-3-2015 and motor is has been completed.

Removing the installation costs lowers the balance to $903.00

cash

We can no longer store vehicle here waiting for customer

to get up enough money to pay for work performed or any additional work until

balance is paid in full.

We have a toll Free line at 888-731-3995, Fax

562-239-2072, email at [redacted] so contacting our facility is not an issue, paying the balance is the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[The bussiness did not include the payment of $400 made on 4/28/2015; which would make my taotal payments equal $1900. No where on the invoice does it say payment required in full for repair to be completed. As good faith I have paid more than half of bill. I want to pay the balance when I pick up my car reapaired. The business is shady they have revised the initial estimate more than 2 times. I was prepared to pay my balance 5months ago, however I was informed the mechanic was injured and repairs could not be completed. I want my car finished I have the money.]

Regards,

Business

Response:

We talked with Mr. [redacted] today 10-5-2015 and we would like to be able to give more time on payments but June and August payments have not been made so have not received a payment in over 6 months with motor completed and vehicle being stored at our facility now for 8 months.We need to move forward and have agreed that if customer would like to return motor and vehicle later when their financial circumstances are better that is fine. Thank You Revdex.com for your assistance in this matter

Review: Mr.[redacted] is a conman this guy ,took my money and did not service my car he took 1 1/2 weeks to give me a estimate on my 2010 BMW 535ix after the estimate he said would cost 320.00 to fix the problem ,well what [redacted] did he took my transmission apart and told my aafter that it would cost me over 700.00 to put new gasket and oil on my car ,and this is just to tested this would not warranty the repair, this guy was trying to charge me to remove part and put parts back he never explain to me what he was doing. he took my car out of his shop and and park it in a alley he said your car will be tow today if you don't pick it up I had to pay over 300.00 in two fees due to [redacted] leaving my car out in the ally blocking it , this guy has plenty of parking in the front .I have my picture of car and part taken off and not put back screws missing from my transmission when I called [redacted] keeps hanging up on me.Desired Settlement: I want my money I payed him and my missing transmission parts I have a latter from BMW saying the the parts are mission and it would cost over 700.00 just for the parts

Business

Response:

Hi Revdex.com,

We appreciate your assistance in this matter and do

understand our customer’s frustration.

[redacted] has had a lo going on with his vehicle

He just purchased the vehicle Vehicle’s past was it was in a major crash and

was totaled Vehicle was put back on the road but is titled &

licensed as a SALVAGE TITLE!This title and licensed can never be reversed it

will always be a SALVAGE TITLED CAR.[redacted] did not let us know that the vehicle

was in a major wreck and was a SALVAGE TITLED VEHICLE when transporting his

vehicle to our facility. [redacted] towed his vehicle from the 2nd

automotive repair facility which was AAMCO transmission.AAMCO Transmission’s according to [redacted] stated

they wanted to replace his transmission.[redacted] stated that AAMCO was “ripping him

off” and asked to bring his vehicle in for an inspection by our facility.[redacted] did not provide us with any paper

work from AAMCO, or he first automotive repair facility or that the vehicle was

a SALVAGE TITLED vehicle.We did our own vehicle vin search and have the printed record of his vehicle title which we can provide.Many automotive facilities will refuse to work

on a SALVAGE TITLED vehicle because of the unknown damage that had accord.When [redacted]’s vehicle came in wires had

been ripped off the front of his vehicle, fluid lines had been smashed, vehicle

was previously worked on it needed a lot of work.We removed certain parts to test the electrical

in the vehicle and determined it needed additional work which was more than the

$320.00 we charged him.He refused and wanted to take it now to a 4th

automotive facility which was fine.He wanted to pickup his vehicle after we closed

so we left his vehicle out with the keys hidden per his request.

We again do understand his overall frustration with his

vehicle purchase and hope he finally found an automotive facility that suites

his needs.

Thank You,

Review: I turned in my vw engine to [redacted] @ german auto for performance upgrade and was promised job complete in 15 days and had to pay up front. 15 days went by work no where near complete. Days, weeks and months went by, no respond to my calls or text messages as he preferred. Once told block completed I went to pick up my engine and parts, he refused to give me my property. Once I installed and assembled motor in vehicle, engine leaked oil from rear main seal while adding oil. Also found spark plug threads at cylinder 3 had been damaged and insert improperly installed, request he replaced entire head because I did not have an insert, he refused to take responsibility for another of his mistakes. Had to return block asm, picked up block asm for the 2nd time and once again engine leaked oil from between case and cylinder 1 immediately after start up, shut off and removed from vehicle. Turned in as again. [redacted] claimed the failure was my fault and re machining had to be done, at this point I don't believe a word he says and no longer trust in his work. He charged me 160.00 dollars to fix what I believe was another of his mistakes. I reinstall engine and start up, engine shuts off and seized after less than 30sec of initial start up. I took engine to different shop(Blodgett's Automotive) for breakdown inspection and repair, they found incorrect spacing at crank shaft and nicked 1st and 2nd main Jornal. Had to replace all internal bearings, seals and new gasket set. Shop advice insert on spark plug at cylinder 3 wil not work. Install and assembled motor, cylinder 3 spark plug blown out. Engine head now need replacing thanks to German auto's mistake and refusal to take responsibility. A place like this should not be allowed to do business, he has taken advantage of everyone that does business with him. I feel he should refund my money, reimburse me for what I had to pay a second shop properly assemble my engine block, and he needs to replace the head he damageDesired Settlement: I feel it is only fair that my money be returned because the job was never completed or done properly.

Business

Response:

Nov

6, 2015

Mr.

[redacted] purchased two 1915cc “long block” motors which

means, no fuel, no ignition, no exhaust, no electrical, no clutch and no sheet metal

for him and his friend.

We

have never seen or worked on either one of the customer’s or his friend’s VW’s

cars that they had been working on and installing the Performance motors in.

Mr.

[redacted] returned one of the Performance 1915 motors

complete with all the external parts he installed himself and not as sold which

was a “long block”.

Customer assembled

external accessories himself Customer installed motor

in vehicle himselfCustomer ran motor.Motor dropped off for

motor oil leak at cylinder to case:

Inspection of motor external

accessories installed on to rebuilt motor, installed into vehicle and run by

customer:

Motor was overheated Motor Warranty heat tab installed on #3 cylinder was

melted from overheating motor, which as any motor rebuilding facility voids any

and all warranty.Push rod tube severally bent on #1 cylinder from removing

motor and hitting the oil return tube since oil return tube protection tin was

removed and protectors not installedNo lock washer on right rear exhaust flange, just straight

nutOil cooler leaking at sealsCarburetor linkage not adjusted correctly hits oil filler#2 Carburetor not squirting from accelerator pump,

carburetor tops removed and inspected on both carburetors, finding water

condensation build up coming from gas tank. Dumped and cleaned out carburetor

bowls, blew out idle and main jets to get squirters to working properly.Oil filler/breather outlet pointing up, needs to point

down towards groundOil drain plug has two copper washers installed, only

takes one as we originally installedCrankshaft pulley is bentAlternator pulley not tightened correctly, was looseAlternator stand wavy lock washers not installed, just

straight nutsCustomer removed already installed valve covers, bails and

gaskets and installed Empi customer covers and rubber valve covers gasket seals

cracking from ageEngine cooling duct not installed, causing overheatingEngine cooling snorkel not installed, causing overheatingEngine oil cooling base bracket not installed, causing

overheatingEngine rear cooling tin not installed, causing overheatingEngine front cooling tin not installed, causing

overheatingEngine cooling ducts to heater not being used but left

open direct cooling air to no were causing overheating. Must be blocked off!Engine cooling shroud installed wrong, lower base must go

inside cylinder cooling tin not partially.Fuel line routed on top of fuel pump.Carburetor velocity stack locking washers not installed,

nut/nuts will come off and fall into intake which will damage motor.Coil mounted loosely, night tightened down properly.Coil mounting location is not correct.Alternator strap hold down, installed with no locking nut

or washer.Ignition distributor clamp installed with no wavy lock

washer.Exhaust gaskets cut to make fit or?Ignition distributor clamp adjusting bolt for timing is

strippedOil cooler installed is dirty outside and inside that was

mounted and run with new motor bearings?Cooling fan shroud backing plate mounted up-side downCooling fan shroud air directional plate mounted up-side

down directing the cooling air in the wrong direction which will cause overheating

of the motor.Dipstick boot not installed

Totals