German & Korean Auto Dismantling Inc

I sold kia optima with vin # *** with mils of 26k for amount of $2,with days warranty with exchange and if she does not return the engine the same way as sold she will lose warranty.and she sign the invoice and initialed on the invoice , no where on invoice that she
sign did it said the engine had 4,000k on it.she says that on her cashier check she wrote the engine had 4,000k I did not receive the cashier check one of my employees did and my bookkeeper deposited in the bank , how ever after we delivered the engine to the shopshe call and start complaining and threatening me with her lawyerand I just simply told her please return our engine and we refund you in full,and even I send my driver to pick up our engine from the shop yesterday and the engine was all ready installed in the car.I told her or times that I would go pick up our engine and refund her money back to her.when I seen this complaint on me e-mail I was surprised and shocked!I even told her that I was going to refund $back to her just to help her out, but after seeing this e-mailim not going to refund anything back to her.I fill this person is trying to get free money of $500.if not why the did not want return the engine and get there money back in full?after this complaint if she wants to return the engine there will be 30% restocking fee and she only has one week to do that starting today.***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.German Korean can have the engine picked up, My intent was not get a discount, I wanted resolution for the fact we did not receive the engine we agreed to purchase (a low mileage motor from a 2008)We received a high (unknown how high) mileage motor from a German Korean can issue a call tag to pick the engine back up at their expense, I'll forgo my original shipping expense in lieu of a full refund, to show good faith.I should not have to cover shipping either way as we did not get what we paid for - or even close which is why I've brought this issue to your attentionThe seller is playing the victim and I can assure you as an industry professional for over twenty years they know full well what they are doing and it is unethical and dishonestDuly Note the seller never mentions a reason why we did not receive the engine we were provided a VIN# for and attempts to turn it into an issue of me/my company just wanting a discount - thats just a ployNo discount is needed, send a shipper to pick the motor up at your expense German KoreanAlso my story never changed, I contacted German Korean the day after the engine arrived and filed this complaint and the stop payment with *** within one business day of arrival.
Regards,
*** ***

No further explanation neededThe Revdex.com is allowing a criminal to be a member of its organization

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved. The business we filed a complaint against went ahead and contacted us letting us know if we stop going forward with the complaint they will issue us the refund we deserveNow from what I was told, we couldn't officially close the case but it could be set for "resolved" statusI'm hoping by us putting it on resolved status the business will get something in writing letting them know that we will no longer presume with this actionIt's very helpful and amazing that we have you guys as to truly watch over the consumerPlease, let me know if you have any questions or concerns
Regards,
*** ***

All company policies have been stated and thoroughly explained in the past response Initial position has not changed and all present issues have been already addressed.Mr*** has changed his narrative and perspective of the events multiple times by trying to reach credit card companies, Revdex.com, *** *** *** Payment Systems, etc His version of the events keep changing on every platform*** states “seller never mentions a reason why we did not receive the engine we were provided a VIN# for” This issue has already been answered in the previous email by our staff “A VIN number was requested from the donor vehicle and the information was given to him Mr*** stated he was going to check the donor vehicle information Once the customer was ready, he called and placed the order The motor shipped to the customer came straight from the donor vehicle.”*** states “My intent was not get a discount”However, during the Capital One three way conversation a discount was the only option desired by ***, as we stated before “After hour Capital One Credit Card Company called on a 3-way conference in which Mr*** had no option but to behave and have a professional conversation Mr*** was again explained by us and the Capital One associate that a “discount” was not within the guidelines and the policies he agreed to The Capital One associate also agreed Mr*** is only looking for a discount, which does not apply to any policiesThe conclusion of the argument was the same as when he first called.”Previous argument submitted by *** on Revdex.com States “Desired Settlement: 50% refund to offset the value of the motor at its mileage”Previous argument submitted by *** on *** *** *** Payment Systems States” He wants a value adjustment”We have never tried to drive the argument into a “discount” discussion We solely re-stated Mr***’s statements.Previous argument submitted by *** on Revdex.com and *** *** *** Payment Systems State “Merchant refuse to return merchandise” We never refused to accept a return, *** failed to return the items himself On our previous response we addressed the same issue “We advised Mr *** to return the engine if he was not 100% comfortable with the engine, and that a refund was going to be issued to him if the engine was in the same shape as when it was originally shipped.”The returning shipping, handling, and shipping insurance are at buyers expense as indicated on the credit card authorization form and the business contractBoth pieces were read and signed by Mr***Mr*** agreed to all company terms and policies including FINAL SELL - NO REFUND - SOLD AS ISAll read and signed by *** himself.A return of the of the original engine shipped at Mr***'s expense is no longer an option, he was given a week period to ship the engine back at his expense and failed to do it This response along with the previous responses will clarify any inquires

Mr. [redacted] came to our business with another person inquiring on the price for a Mini Cooper engine, at the time we showed him our 2 engines in stock. Mr. [redacted] chose and decided to purchase one of the engines with no warranty sold as is. [redacted] was explained the agreement of no warranty, no...

exchange, no refund, no responsibility on parts and labor at all. He then left a $400 deposit with a leftover balance of $850. The following Saturday Mr. [redacted] picked up the desired engine from our location and transported it to the mechanic of his choice.A week later, Mr. [redacted] came to our location claiming his mechanic looked at the engine and diagnosed it had an oil consumption issue and low compression. This diagnostic was done without physically installing the motor in the vehicle or using any kind of equipment or diagnose software. [redacted] was not able to provide a compression test, leak down test or a written document from a mechanic shop. In order to solve the issue, we politely asked Mr. [redacted] for his mechanic's business phone number and business address and he refused to provide any information at first. Moments later he explained the person doing the labor was not a mechanic with a business license, but a mobile personal mechanic. We explained to him that we do not handle business with any kind of personal mechanic or a location without a valid California business license. Mr. [redacted] then proceeded to disturb the peace and use violent profanity to our staff and present customers. [redacted] then began threatening us by verbal statements and blocking our business driveway. Huntington Beach Police Department was contacted about the disturbance and showed up to the location. The police officers handled the issue and asked [redacted] to leave the location. After the officers left the scene [redacted] came back to the shop with a completely different polite and respectful attitude. [redacted] proceeded to apologize for his behavior against our staff and present customers. We then exchange the engine, even after he had purchased the first engine as is without warranty. The engine exchange was done out of good faith, not validating any kind of warranty. The second engine provided to him was taken under the same agreement of no warranty, no exchange, ng/fefund, no responsibility on parts and labor at all.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We were told that the extra $200 was for the part itself and not apart of labor, since they removed the motor in front of us when we purchased the case initially.  They should have then had the motor out that day when we just purchased the case. The credit was also to be given for the entire $700 that was paid for for both parts and not for $500. Therefore, we want the entire $700. We also did not need the part the next day. We were following the indication on the invoice that the part needed to be returned within 48 hours. Thus we brought the part back the next day to comply with what was written on the invoice. We also, after not hearing anything from the company for some time, purchased a new transfer case, motor and all, and had the same mechanic, installation process, and software for proper coding. The code no longer appears and the new case works properly. Thus their implication that the installation process or software was faulty cannot be the case. We just want what we paid back, which was signed off by on the invoice.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I never used profanity to the owner or his employees. The Manager was the one who started calling me names and advised the workers to roll down the steel curtain, while my truck was in his driveway and the back of my truck inside his garage. I barely had time to move my truck before they rolled the door onto my truck. I was the one who contacted the Huntington Beach Police Department. Officer [redacted] came out case #[redacted]. I have a written estimate grom a garage and a telephone number which is what I explained and I was told that he did not care what I have. I would like to see if anyone from your office can contact him regarding an engine and he will tell you the same thing he told me 1 year warranty. I had a friend call and he was told there is a 1 year warranty on engines. The manager never showed me 2 engines, I called him and asked then my son called and was told the same thing by the manager that he would guarantee the engine for 1 year, also I asked for a receipt and the mamger refused to provide me with one. The reason I took the 2nd engine was because he refused to give my money back and told me to either take the engine or nothing.

Assigned ID [redacted]The customer utilized profanity and aggressive behavior towards the business staff and present customers. Huntington Beach Police officers were a witness of his violent behavior and unwillingness to cease disturbing the peace. As stated before [redacted] proceeded to obstruct the main business driveway and ignored every request to remove his vehicle. Our staff did not tamper or damage [redacted]'s vehicle. [redacted] left his vehicle blocking our driveway for an extended amount of time until the police department advised him to remove his truck. [redacted]'s statements of being rushed out of driveway are completely false since he ignored every request.[redacted]'s testimony has became distorted and inaccurate, along with his additional allegations about a 1-year warranty on the second response that were never mentionedon the first statement. We never refused to provide an invoice, the invoice was issued however [redacted] failed to sign it and take it.

German Korean and Toyota Auto 3/28/2016To whom t may concernThe customer purchased a 2006 BMW X3Transfer Case without the motor for $500 that was sourced from a run and drive vehicle, which was fully tested prior to removal. We advised the customer to take the complete transfer case with the motor,...

however he declined the offer and said he only needed the transfer case because he was certain his transfer case motor was in good working condition. The next day the transfer case was brought back to our shop by the customer, he stated the transfer case was not working and we explained to him that his issue initially was most likely both the transfer case and the motor as we tried to advise him before the first transaction was done.The customer is providing false information by stating that we "insisted" to sell him a transfer case motor after the first transfer case was diagnosed as defective by his mechanic. Initially the customer was advised to purchase the complete unit instead of only the transfer case, however he decided not to. After the first transfer case was returned to us he stated a second complete unit was needed as soon as possible and agreed to pay a $200.00 in order for us to place the order and remove the unit right away. The $200.00 fee was related to labor and time that was spent removing the second transfer case since he needed the unit right away the next day. The second transfer case was issued to him from another vehicle which was fully tested as well, he thenreturned it stating he had the same problem as before and credit for the unit was given to him. There is a 30% restocking fee to all returned parts which is explained in the involce the customer signed and agreed to. The 30% restocking fee will be deducted from the initial $500.00 cost for the part.Both transfer cases were tested again and sold to different customers, none were returned or had any issues whatsoever. The issue was either the installation process or lack of software to properly code the new transfer case to the customer's vehicle.A quote for a BMW 745 engine was given to the customer for $1500.00 upon availability. Unfortunately we have not purchased any BMW 745 or have an engine we can provide for him. The customer does not have a constant testimony and is continuously altering his statements from the beginning. -

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My complaint has been resolved
Regards,
[redacted]

[redacted] reached to us regarding a Audi 2.0t engine 3-4 times from our Huntington Beach location.   A VIN number was requested from the donor vehicle and the information was given to him.  Mr. [redacted] stated he was going to check the donor vehicle information.  Once the...

customer was ready, he called and placed the order.  The motor shipped to the customer came straight from the donor vehicle.  After some time the Mr [redacted] called our Huntington Beach location demanding a $500 discount on the engine.  The discount was refused due to the fact that we send the motor he ordered on a good working condition.  We advised Mr [redacted] to return the engine if he was not 100% comfortable with the engine, and that a refund was going to be issued to him if the engine was in the same shape as when it was originally shipped.  Mr. [redacted] then started verbally abusing multiple of our staff over the phone to the point that the call had to be dropped due to his disrespectful behavior, the amount of hate speech, and profanity used by him.Mr. [redacted] intentions behind this issue is to get a “discount”, not a full refund.  We would have gladly accepted the motor back as mentioned above, but a discount was not going to be issued.  The returning shipping, handling, and shipping insurance buyers are at buyers expense as indicated on the credit card authorization form and the business contract. Both pieces were read and signed by Mr [redacted]. Mr. [redacted] agreed to all company terms and policies. After 1 hour Capital One Credit Card Company called on a 3-way conference in which Mr. [redacted] had no option but to behave and have a professional conversation.  Mr. [redacted] was again explained by us and the Capital One associate that a “discount” was not within the guidelines and policies he agreed to.  The Capital One associate also agreed Mr. [redacted] is only looking for a discount, which does not apply to any policies.   The conclusion of the argument was the same as when he first called.  At this point in time, Mr. [redacted] is still able to return the core engine (the engine that his vehicle originally had) back at his expense for a $250.00 refund towards the core engine. A return of the of the original engine shipped by Mr. [redacted] is no longer an option, he was given a 2 week period to ship the engine back at his expense and failed to do it.  Mr [redacted] has changed his narrative and prospective of the events multiple times times trying to reach credit card companies, Revdex.com, First American Union Payment Systems, etc.  His version of the events keep changing on every platform.

Review: We were sold an Engine that the business no longer had, we noticed this and spoke to the owner. The owner wrote down another vin for another engine. After speaking to Kia (My car dealership) and my mechanic, the both agreed that the vin they gave us will not fit the kia. After speaking to the business they said that the engine will fit going against what Kia and our mechanic said. They are willing to trade us another engine but its older with more miles but we will still have the same price that we bought the 2013 engine.Desired Settlement: To give us back our money that we purchased for the engine that they falsely let us know it will work.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business we filed a complaint against went ahead and contacted us letting us know if we stop going forward with the complaint they will issue us the refund we deserve. Now from what I was told, we couldn't officially close the case but it could be set for "resolved" status. I'm hoping by us putting it on resolved status the business will get something in writing letting them know that we will no longer presume with this action. It's very helpful and amazing that we have you guys as to truly watch over the consumer. Please, let me know if you have any questions or concerns.

Regards,

Review: I called this business in order to purchase a 2013 Kia Optima 2.4 engine with 4,000 miles for $2500.00. I was told repeatedly that it costed that price for that mileage on the engine. I agreed to purchase the engine once I had the money about a week later. I was given that information but [redacted] and J.N. and they gave my mother that information as well. I came in to purchase the engine with my cashiers check in hand. On the check I made sure to include what type of engine I was paying for along with the mileage on the engine. J.N. took my money and wrote a receipt for me which included the type of engine I bought, but forgot to include the mileage. After paying for the engine and waiting two days more than the delivery time that I was given, I requested that she be specific on my receipt because the fine print is different than what I was told over the phone. I added that she include the mileage on the engine, which I was told was 4k, and she told me that she told me it had 26,000 miles on the engine. I was appalled that she was trying to scam me and told her that she spoke with my mom and I and told us both 4,000 miles. She said that if they can pick up the engine and give me my money back. My time has already been wasted, including my mechanics time, and there was false advertisement in the selling of this engine. If the engine is in good condition I have no problem with keeping the product. I do request to get a very good warranty due to their false information regarding the mileage on the engine. There were other places that I could have went to that would have been more professional. This was a huge waste of my time shopping at this business. J.N. continuously lied to me about the delivery date and time and about the engine description. The communication was horrible as well.Desired Settlement: I request to have a warranty up to 1 year or more for the engine or a refund of $500 due to the false advertisement of the mileage on the engine and time wasted.

Business

Response:

I sold 2013 kia optima with vin # [redacted] with mils of 26k for amount of $2,500. with 90 days warranty with exchange and if she does not return the engine the same way as sold she will lose warranty.and she sign the invoice and initialed on the invoice , no where on invoice that she sign did it said the engine had 4,000k on it.she says that on her cashier check she wrote the engine had 4,000k I did not receive the cashier check one of my employees did and my bookkeeper deposited in the bank , how ever after we delivered the engine to the shop. she call and start complaining and threatening me with her lawyerand I just simply told her please return our engine and we refund you in full,and even I send my driver to pick up our engine from the shop yesterday and the engine was all ready installed in the car.I told her 3 or 4 times that I would go pick up our engine and refund her money back to her.when I seen this complaint on me e-mail I was surprised and shocked!I even told her that I was going to refund $200. back to her just to help her out, but after seeing this e-mailim not going to refund anything back to her.I fill this person is trying to get free money of $500.if not why the did not want return the engine and get there money back in full?after this complaint if she wants to return the engine there will be 30% restocking fee and she only has one week to do that starting today.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. My complaint has been resolved

Regards,

Review: On 1-21-16 I purchased a transfer case for my 2006 BMW X3 from German Korean and Japanese Dismantling in Huntington Beach, CA for the amount of $500. I took the transfer case home and installed it with my mechanic and the lights still indicated that there was an issue. So I went back the next day after purchasing the transfer case and explained to Jerald, the owners son, that the transfer case wasn't working properly.He then insisted that that I needed to purchase the actuator for the transfer case, which was not initially included. Thus I ended up paying another $200 dollars, for a total of $700 dollars, for the actuator. I then went home again and installed both the actuator and the transfer case into my car with my mechanic and the lights on the car still indicated that there was an issue with the transfer case. This was now the second time I was having an issue with this. Thus, the next day on the 23, I returned again to the dismantling and explained that I was still having an issue. They then agreed to take back the transfer case and stated to me that they could not issue me the cash back that I had spent, but instead, issue me $700 dollars credit for any other part that I would need. I then indicated that I needed an engine for a 745i BMW that I had as well. They insisted they would call me as soon as they received the engine and would give me the engine for $1,500 dollars. We agreed that I would use the $700 dollar credit towards that purchase and pay the remaining $700 dollars in cash when the engine arrived. Today is March 4, 2016 and I called the office to see if they had received the engine, and the owner indicated that he had no knowledge of any agreement that we had made and that I was in fact lying to him. He then proceeded to yell at me over the phone and say he was not going to deal with a liar and hung up. I do in fact have the original invoice with his signature indicating that he would give me credit and now he will not speak with me or abide by our agreement.Desired Settlement: I would like to receive my full amount of $700 dollars back in full. I requested that from the beginning but he insisted it was the actuator and that if I purchased it, the case would work properly. I would just like my money back so that I can move on and purchase a case that works and not have to deal with these gentleman anymore.

Business

Response:

German Korean and Toyota Auto 3/28/2016To whom t may concernThe customer purchased a 2006 BMW X3Transfer Case without the motor for $500 that was sourced from a run and drive vehicle, which was fully tested prior to removal. We advised the customer to take the complete transfer case with the motor, however he declined the offer and said he only needed the transfer case because he was certain his transfer case motor was in good working condition. The next day the transfer case was brought back to our shop by the customer, he stated the transfer case was not working and we explained to him that his issue initially was most likely both the transfer case and the motor as we tried to advise him before the first transaction was done.The customer is providing false information by stating that we "insisted" to sell him a transfer case motor after the first transfer case was diagnosed as defective by his mechanic. Initially the customer was advised to purchase the complete unit instead of only the transfer case, however he decided not to. After the first transfer case was returned to us he stated a second complete unit was needed as soon as possible and agreed to pay a $200.00 in order for us to place the order and remove the unit right away. The $200.00 fee was related to labor and time that was spent removing the second transfer case since he needed the unit right away the next day. The second transfer case was issued to him from another vehicle which was fully tested as well, he thenreturned it stating he had the same problem as before and credit for the unit was given to him. There is a 30% restocking fee to all returned parts which is explained in the involce the customer signed and agreed to. The 30% restocking fee will be deducted from the initial $500.00 cost for the part.Both transfer cases were tested again and sold to different customers, none were returned or had any issues whatsoever. The issue was either the installation process or lack of software to properly code the new transfer case to the customer's vehicle.A quote for a BMW 745 engine was given to the customer for $1500.00 upon availability. Unfortunately we have not purchased any BMW 745 or have an engine we can provide for him. The customer does not have a constant testimony and is continuously altering his statements from the beginning. -

Review: I purchased a part for my 2002 Toyota Sienna from this place on 8/21/2012 the part is ABS module. When I purchased the part @ $383.25 I was told the part had a 30 day warranty and that they could only give me store credit if the part was not working which I was okay with, I took the part to the mechanic so they could install it after they installed it the part wasn't functional. I called German & Korean auto and they told me that I would have to wait until they get another one since I could only get store credit.I waited and kept calling each time I spoke to them I was told they where still looking for that part.it's been over a year and they still haven't helped me I've called countless times to try and talk to a supervisor and I was just getting the run around telling me call back he won't be here till later.Desired Settlement: I feel that I've waited long enough for them to help me,and really at this point I would like to get a whole refund back of $383.25.

Business

Response:

To whom it may consern,

On 8/21/14 [redacted] came into our place of business and asked for 02 Sienna A.B.S unit we took him to the car and showed it to him, we even started the car up and he seen no lights are on the cluster and it was a working unit. we told him that electrical parts are sole as is no refund exchange only. Or shop credit. Also was writen on the invoice he singed. After some time he call and said the part was not working. He still has a store credit for any part that he may need but at this time we don't have another A.B.S unit to give him. The credit is still good for as long as he need it.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The reason I’m rejecting the business store credit is because their statement was false. They never tested the part for me, they guaranteed me that the part was in good condition. The same day I picked up the part from them I took it to the auto shop where my van was getting fix so that they could install it, but the mechanic called me the next day to let me know that part wasn't working. I right away called German & Korean Auto Dismantling to let them know that the part they guaranteed me to be working didn't work. They told me that they didn't have another one at the moment and that I would have to wait until they get another one for me, that they were going to call me when they did. Its been months now and I’m still waiting for their call. One day I had my wife call them to ask if they have an ABS module for a 2002 Toyota Sienna and their answer was, "YES we do have one for $450". I called them back right away to asked them what was going on with my part and they kept on lying to me saying that they still haven’t got one for me. I don’t need their store credit because I already purchased the part at another place all I want is my money back because I spend $450 for the part at this other parts store.

Regards,

Business

Response:

As we told the customer all eclectic parts are sold as is and or shop cardit as we all know this is use part not new. When we took out the abs out of van abs light was not on,

How ever in this point of the time we do not have another abs to exchange it if customer like to have anything us we more than happy to exchange to any other item thx