German & Korean Auto Dismantling

Mr [redacted] came to our business with another person inquiring on the price for a Mini Cooper engine, at the time we showed him our engines in stockMr [redacted] chose and decided to purchase one of the engines with no warranty sold as is [redacted] was explained the agreement of no warranty, no exchange, no refund, no responsibility on parts and labor at allHe then left a $deposit with a leftover balance of $The following Saturday Mr [redacted] picked up the desired engine from our location and transported it to the mechanic of his choice.A week later, Mr [redacted] came to our location claiming his mechanic looked at the engine and diagnosed it had an oil consumption issue and low compressionThis diagnostic was done without physically installing the motor in the vehicle or using any kind of equipment or diagnose software [redacted] was not able to provide a compression test, leak down test or a written document from a mechanic shopIn order to solve the issue, we politely asked Mr [redacted] for his mechanic's business phone number and business address and he refused to provide any information at firstMoments later he explained the person doing the labor was not a mechanic with a business license, but a mobile personal mechanicWe explained to him that we do not handle business with any kind of personal mechanic or a location without a valid California business licenseMr [redacted] then proceeded to disturb the peace and use violent profanity to our staff and present customers [redacted] then began threatening us by verbal statements and blocking our business drivewayHuntington Beach Police Department was contacted about the disturbance and showed up to the locationThe police officers handled the issue and asked [redacted] to leave the locationAfter the officers left the scene [redacted] came back to the shop with a completely different polite and respectful attitude [redacted] proceeded to apologize for his behavior against our staff and present customersWe then exchange the engine, even after he had purchased the first engine as is without warrantyThe engine exchange was done out of good faith, not validating any kind of warrantyThe second engine provided to him was taken under the same agreement of no warranty, no exchange, ng/fefund, no responsibility on parts and labor at all

[redacted] reached to us regarding a Audi 2.0t engine 3-times from our Huntington Beach location A VIN number was requested from the donor vehicle and the information was given to him Mr [redacted] stated he was going to check the donor vehicle information Once the customer was ready, he called and placed the order The motor shipped to the customer came straight from the donor vehicle After some time the Mr [redacted] called our Huntington Beach location demanding a $discount on the engine The discount was refused due to the fact that we send the motor he ordered on a good working condition We advised Mr [redacted] to return the engine if he was not 100% comfortable with the engine, and that a refund was going to be issued to him if the engine was in the same shape as when it was originally shipped Mr [redacted] then started verbally abusing multiple of our staff over the phone to the point that the call had to be dropped due to his disrespectful behavior, the amount of hate speech, and profanity used by him.Mr [redacted] intentions behind this issue is to get a “discount”, not a full refund We would have gladly accepted the motor back as mentioned above, but a discount was not going to be issued The returning shipping, handling, and shipping insurance buyers are at buyers expense as indicated on the credit card authorization form and the business contractBoth pieces were read and signed by Mr [redacted] Mr [redacted] agreed to all company terms and policiesAfter hour Capital One Credit Card Company called on a 3-way conference in which Mr [redacted] had no option but to behave and have a professional conversation Mr [redacted] was again explained by us and the Capital One associate that a “discount” was not within the guidelines and policies he agreed to The Capital One associate also agreed Mr [redacted] is only looking for a discount, which does not apply to any policies The conclusion of the argument was the same as when he first called At this point in time, Mr [redacted] is still able to return the core engine (the engine that his vehicle originally had) back at his expense for a $refund towards the core engineA return of the of the original engine shipped by Mr [redacted] is no longer an option, he was given a week period to ship the engine back at his expense and failed to do it Mr [redacted] has changed his narrative and prospective of the events multiple times times trying to reach credit card companies, Revdex.com, First American Union Payment Systems, etc His version of the events keep changing on every platform

Assigned ID [redacted] The customer utilized profanity and aggressive behavior towards the business staff and present customersHuntington Beach Police officers were a witness of his violent behavior and unwillingness to cease disturbing the peaceAs stated before [redacted] proceeded to obstruct the main business driveway and ignored every request to remove his vehicleOur staff did not tamper or damage [redacted] 's vehicle [redacted] left his vehicle blocking our driveway for an extended amount of time until the police department advised him to remove his truck [redacted] 's statements of being rushed out of driveway are completely since he ignored every request[redacted] 's testimony has became distorted and inaccurate, along with his additional allegations about a 1-year warranty on the second response that were never mentionedon the first statementWe never refused to provide an invoice, the invoice was issued however [redacted] failed to sign it and take it

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I never used profanity to the owner or his employeesThe Manager was the one who started calling me names and advised the workers to roll down the steel curtain, while my truck was in his driveway and the back of my truck inside his garageI barely had time to move my truck before they rolled the door onto my truckI was the one who contacted the Huntington Beach Police DepartmentOfficer [redacted] came out case # [redacted] I have a written estimate grom a garage and a telephone number which is what I explained and I was told that he did not care what I haveI would like to see if anyone from your office can contact him regarding an engine and he will tell you the same thing he told me year warrantyI had a friend call and he was told there is a year warranty on enginesThe manager never showed me engines, I called him and asked then my son called and was told the same thing by the manager that he would guarantee the engine for year, also I asked for a receipt and the mamger refused to provide me with oneThe reason I took the 2nd engine was because he refused to give my money back and told me to either take the engine or nothing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We were told that the extra $was for the part itself and not apart of labor, since they removed the motor in front of us when we purchased the case initially They should have then had the motor out that day when we just purchased the caseThe credit was also to be given for the entire $that was paid for for both parts and not for $Therefore, we want the entire $We also did not need the part the next dayWe were following the indication on the invoice that the part needed to be returned within hoursThus we brought the part back the next day to comply with what was written on the invoiceWe also, after not hearing anything from the company for some time, purchased a new transfer case, motor and all, and had the same mechanic, installation process, and software for proper codingThe code no longer appears and the new case works properlyThus their implication that the installation process or software was faulty cannot be the caseWe just want what we paid back, which was signed off by on the invoice Regards, [redacted] ***