German Roofing

Wonderful transactions with this company from beginning to end!

They came for an estimate on October 18. They finally send me an email on November 20th with the estimate and a picture that is so poor quality that I couldn't tell if it was my home or not. To add to that the picture was incorrectly marked for areas of repair. I have two leaks in two different parts of my house and the picture showed only one. I sent them a reply explaining this and their response was that they needed to send the estimator again to my house. This is for my old house where we do not live. So I had to make a special trip to my old house again so that their estimator could confirm the photo and areas of repair. The estimator was the same and correctly identified the areas for repair recognizing the house immediately. He even showed me the areas of repair on his cell phone. The entire conversation with the estimator was friendly and went well making my hopes rise that they would get it right this time. Well, they didn't. I got another email with a picture showing only one area of repair. When I promptly replied to this email saying that they should refer to my earlier email explaining this their response was unbelievable. They replied saying they "didn't feel comfortable" doing the work for me because of the way I treated their estimator the second time. I was shocked. The estimator had had a perfectly fine conversation both times that he was at my house. He had even showed me the pictures correctly and identified the areas of repair correctly. So why this sudden change in behavior? My guess is that there is something else going on here that they are not telling customers. Whatever the case I was very disappointed with the whole experience, not to mention that my roof still needs repair.