Germantown Exxon Reviews (1)
Germantown Exxon Rating
Description: Service Stations - Gasoline & Oil
Address: 19815 Germantown RD, Germantown, Maryland, United States, 20874
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Review: This is a complaint of being double charged on a bank card or having in improper hold placed on my bank card. Yesterday I purchased gasoline at this station using my credit union issued check card as a credit card. Going to the register INSIDE the store to avoid a hold on my card, I pre-paid thirty-five dollars worth of gasoline. The pump stopped at $34.72, only twenty eight cents short of the thirty-five dollars. I went inside the store and got a receipt for the complete transaction. This morning, while checking my bank account on line, I saw TWO separate charges from Exxon: One for $34.72, and another for thirty-five dollars even, for a total debit to my account of $69.72 on a $34.72 purchase. When I called the station today, they said that a hold had been placed on my card. I can not see any justification for placing a hold on my card when the gasoline I purchased was paid for INSIDE the store IN ADVANCE. The manager assured me over the phone that the funds will be available when the banks open. At this moment, there is not much I can do until the banks open except hope that this will be true. When I spoke to the manager of the store, I asked him why this happened and the best he could say was "it's the system."Desired Settlement: Money credited to my account. I did not think it was legal to place a hold on a customer's bank card in THIS situation, where a preset amount of fuel was paid for inside the store and the pump was set to pump only the preset amount.If this action was illegal, I would like to see legal remedies to ensure that this action is not repeated, regardless of the company's system or policy. If this type of hold is legal, I would like to see a notice conspicuously posted for future customers to see.