Germantown Multiservice/ Los Taxes Germantown

Review: I contacted Germantown Multiservice and asked how much would it be to file my taxes. I was told free tax preparation and $50.00 to file. On April 2, 2014 I filed my taxes with Germantown Multiservice. At which time I asked it I could have the cost of filing my Taxes taken out of my tax refund and I was told yes. After my taxes were filed online I was given a copy of my Federal and State tax Return but not a receipt for service. I also asked if my refund was going to be rapid refund and I was told yes. I returned a few days later to ask about at my rapid refund and the cost I was told that they used an outside service for filing online taxes. I was charged for filing Federal,rapid but not for State Taxes. I finally received my return on April 16, 2014 which was 14 days later and was charged $675. As a customer I feel like I was not made aware of all of the cost for filing my taxes and not given a receipt as proof of the cost and services. Also I didn't receive a rapid refund but was charged for it.I have never paid that much for filing my taxes ever.Desired Settlement: I feel like as a consumer a business needs to make customers aware of all costs and services so that the customer can make a decision on if they want the service or not. To be fair a service was rendered and I am willing to paid $100 which is around the going rate. I think that is reasonable.