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Germantown Private Psychiatry

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Germantown Private Psychiatry Reviews (1)

Went to doctor office for my 4 year old to be evaluated by a professional. Sat in the waiting room for an entire hour, we did arrive 30 minutes before the scheduled appointment. Appt was scheduled for 1:00. At 1:30, the staff informs me that my child's primary insurance will more than likely not pay for the office office, that is not a problem, he is covered by a second insurance policy. He is covered by [redacted] and [redacted], both are commercial insurance polices, no federal or state insurance plans. I was prepared to pay the $60 [redacted] co-pay, [redacted] is the second insurance. After being in the waiting room for an entire hour, I was told that I would need to pay$300 out of my pocket for the visit and then they would file a claim to my insurance, the staff told him that if the primary insurance doesn't pay, that the 2nd insurance would not pay. This is complete [redacted]!! I have been in the medical insurance business for almost 15 years, this only applies when [redacted] is involved, which is not the case here. I was not prepared to pay $300, and would not be able to pay $300 for a visit. My husband and I work very hard to provide for our kids without government assistance and we pay a lot of money for our children to have double insurance. This appt was scheduled 2months in advance and for them to tell me the day of the appt and after sitting for a full hour that they would not be able to see my 4 year old child whom needs help is totally unprofessional and unacceptable. I took the day for this appt and my spouse missed 2hours of work. ....Desired Settlement The other issue is that when we signed in, I paid the office $50 for a missed appt, which I was fine w/ until they would not see us w/out me paying $300. I think they should refund my $50. Their policy is to give them 24 hour notice. I called this office on a Friday, which they are closed on Fridays, so I was not able to give them 24 hour notice. Had we known back in April about this, they would have told us we had to pay $300 out of pocket and we would have left with no service being provided Business Response Regarding Case #[redacted], please be advised that the patient was refunded $50 the following day, which was 6/1/15. Attached is the receipt showing the refunded amount and that date of the refund to the credit card. If you have any further questions or concern feel free to contact our office.thank you,Assistant Manager

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Description: Psychiatrists & Psychiatric Services

Address: PO Box 381856, Germantown, Tennessee, United States, 38183-1856

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