Sign in

Germantown Well Drilling

Sharing is caring! Have something to share about Germantown Well Drilling? Use RevDex to write a review
Reviews Germantown Well Drilling

Germantown Well Drilling Reviews (4)

I am rejecting this response because: This response fails to address my original complaint.- As previously stated, the information given to the realtor was an illegible list of hand written comments with no clarification provided on what was necessary to repairChris was unresponsive to calls to clarifyThis caused the bank to express hesitation about loan approval since they weren't sure if repairs were necessitatedOn a side note, the business' stated date of 3/as the date of services rendered is incorrectAs previously stated in my original complaint and in the attached scan of the receipt, the work was dated 3/8.- At the time I submitted the complaint (3/15), Chris had not yet responded to repeated attempts by the realtor to reach himWhatever conversations that occurred after that did not provide the information we requestedChris did not clarify his inspection results until 3/- the Saturday before we closed on Monday 3/That means between 3/and 3/we waited a week before receiving the necessary response to move forward with the house transaciton.- Our realtor verified with me that an explicit request for an itemized bill was submitted to Chris.- The fact that we have since purchased the home is a result of our realtor hammering Chris to provide the clarity needed for the bank to approve the loan and not a result of any service Chris providedHence my original dispute of the service fee.- The submission of a water sample for lab analysis is irrelevent to the original complaint.If necessary, we can put you into contact with our realtor to verify this sequence of events

I am rejecting this response because:
This response fails to address my original complaint.- As previously stated, the information given to the realtor was an illegible list of hand written comments with no clarification provided on what was necessary to repair. Chris was unresponsive to calls to clarify. This caused the bank to express hesitation about loan approval since they weren't sure if repairs were necessitated. On a side note, the business' stated date of 3/9 as the date of services rendered is incorrect. As previously stated in my original complaint and in the attached scan of the receipt, the work was dated 3/8.- At the time I submitted the complaint (3/15), Chris had not yet responded to repeated attempts by the realtor to reach him. Whatever conversations that occurred after that did not provide the information we requested. Chris did not clarify his inspection results until 3/18 - the Saturday before we closed on Monday 3/20. That means between 3/8 and 3/18 we waited a week before receiving the necessary response to move forward with the house transaciton.- Our realtor verified with me that an explicit request for an itemized bill was submitted to Chris.- The fact that we have since purchased the home is a result of our realtor hammering Chris to provide the clarity needed for the bank to approve the loan and not a result of any service Chris provided. Hence my original dispute of the service fee.- The submission of a water sample for lab analysis is irrelevent to the original complaint.If necessary, we can put you into contact with our realtor to verify this sequence of events.

Att. Dispute Resolution DepartmentThis Letter is in response to complaint # 12040114Our Company was contacted on 3/4/2017 by the realtor to perform a well inspection and take a water sample.The work was done on 3/9/2017 at 11:55 am. I contacted the realtor while on site and informed him that the...

well and system were NOT up to Illinois State code.Our Company had multiple phone conversations with the realtor, Never with the Buyers, as we had no contact information on them and they never contacted us personally.Our company was never asked for an itemized bill on the estimate or breakdown of our charges.The Buyers have since purchased the home since the date of the complaint.The water sample results taken by our company came back satisfactory on 3/10/2017Thank youGermantown Well Drilling

Initial Business Response /* (1000, 10, 2016/01/07) */
Facts
1-12-2014 Drilled new well and installed pitless adapter ( invoiced and check received )
4-8-2014 We installed new pump and hooked up service to house.( invoiced and check received )
6-3-2015 Fourteen months later Was contacted...

by customer stating she had no water. Inspected system same day installed new pump control and found leak at pitless adapter (which is 4 ft below ground level at well). Informed customer that area around well was needing to be excavated to fix issue, that J.U.L.I.E was notified as law requires to have utilities located. Informed customer that utilities located was okayed for excavation on 6-8-2015 at 8am and we could begin excavating . Also informed customer it be best to leave pump off when not in use and to turn pump on with electrical breaker when needing water. Customer agreed.
6-4-2015 Was contacted by locating service stating that customer denied access to property which was fenced in. Stating that she was standing outside and would not open gate to allow them to locate necessary area, then proceeded to go into house. Following notification attempted to communicate to customer about locating again with no success.
7-24-2015 Was contacted by daughter of customer wondering about repairs. Explained situation and importance of having utilities located, which is required by law. She said she would talk to her mother and get back to us, never received response .
We take pride in our work and our customer satisfaction. We treat all customers fairly and with respect. We guarantee our workmanship for 90 days. Due to the duration of time, (14 months) there is no responsibility which we cover nor will refund .
Initial Consumer Rebuttal /* (2000, 12, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Check fields!

Write a review of Germantown Well Drilling

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Germantown Well Drilling Rating

Overall satisfaction rating

Address: 457 Old Germantown Rd, Germantown Hills, Illinois, United States, 61548-8593

Phone:

Show more...

Web:

This website was reported to be associated with Germantown Well Drilling.



Add contact information for Germantown Well Drilling

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated