I am rejecting this response because: The facts the company states are not trueNo one has come to the home to fix issues and gotten no response they have come maybe twice and not fixed the issues and when here been very rude to myself and my husbandAlso there is no balance remaining with Gerold Construction I have pictures of the checks which they accepted for full payment and copies of emails and texts trying to get work finished to no availAlso yes we did a final walk through where we pointed out several issues and were told they would be fixed but we had to move in to the property so work was supposed to be done while we lived in the home we were in a rental property and could not extend the lease and could not stay longer since we had extended two months already to allow for work to be completedEven still the company guarantees their work and anything that arises for a year from when it was done it hasn't been a year and they still will not fix anything for apparent "money owed" which is not correct and has only threatened with a lien against my homeSince the initial complaint I have found a gaping hole in my fire rated wall between garage and kitchen which shows the work was not done correctly and isn't up to code and it is behind the oven in the kitchen and did not know it was there until this monthSo many issues and a company that will not do anythingI just want a refund so I can pay to have the messy or not completed work fixed
I am rejecting this response because: The facts the company states are not trueNo one has come to the home to fix issues and gotten no response they have come maybe twice and not fixed the issues and when here been very rude to myself and my husbandAlso there is no balance remaining with Gerold Construction I have pictures of the checks which they accepted for full payment and copies of emails and texts trying to get work finished to no availAlso yes we did a final walk through where we pointed out several issues and were told they would be fixed but we had to move in to the property so work was supposed to be done while we lived in the home we were in a rental property and could not extend the lease and could not stay longer since we had extended two months already to allow for work to be completedEven still the company guarantees their work and anything that arises for a year from when it was done it hasn't been a year and they still will not fix anything for apparent "money owed" which is not correct and has only threatened with a lien against my homeSince the initial complaint I have found a gaping hole in my fire rated wall between garage and kitchen which shows the work was not done correctly and isn't up to code and it is behind the oven in the kitchen and did not know it was there until this monthSo many issues and a company that will not do anythingI just want a refund so I can pay to have the messy or not completed work fixed