Feb 17th, [redacted] contacted me requesting a appointment and pricing informationI gave Mr [redacted] pricing information and also able to fit him into my schedule out of courtesy when I was booked solid; because he was referred by another local business that sends many clients to meI went over pricing and Mr [redacted] stated that it was too much and canceled his appointment March 2nd (Please see attachment #1) After cancelling the first appointment, Mr [redacted] contacted me once again requesting a appointment after he purchased two 90min [redacted] for himself and his wife, [redacted] ($49.xeach [redacted] = $98)After the first initial contact going over my availability, Mr [redacted] became irate because I did not respond in a timely manner according to his standards The reason my response was delayed was I had clients all day and was very busy Please see attachment for his replyI reluctantly scheduled Mr [redacted] for April 6th at4:30-6pm Mr [redacted] came on April 6th at his scheduled timeHe let me know the time of his appointment that Mrs [redacted] was going to cancel her appointment and reschedule, which she did via text At Mrs [redacted] 's first scheduled appointment on April 24th, I informed via text message a half hour before her appointment to let her know that one of my clients ran late (Please see attached email #2)She seemed to be very upset and requested a refundI explained to her that she had to go through [redacted] (I am NOT responsible for refunds as [redacted] with holds money from each purchase just in case of any requests of refunds)Mrs [redacted] stated that her husband purchased one of my packagesWhich at the time of Mr [redacted] 's appointment we went over my package rates (which I have none for $100)Mr [redacted] stated too me that he would like to further purchase another package at the time of his next appointment, which we scheduled I have never received cash from Mr& Mrs [redacted] As a business, it is my company policy not to accept cash transactions for business and for personal reasons (I am by myself 95% of the time)The rare times I have accepted cash I have a app on my phone [redacted] ) that I can send a receipt by via text or send by via email to keep records for myself and my clients Mrs [redacted] became very demanding and was sending back to back texts (while I was still in session)I offered her a free thirty minute session as a courtesyShe stated that she was okay with thatI proceeded to reschedule herAt the time of our text (again, I was still in session, trying to schedule her as fast as possible so I can give my current client 100% of my attention)I didn’t realize I scheduled her in a time slot, during a time I was going to be taking a class for frozen shoulder (Please see attachment 5) in SacramentoAfter going home and reviewing my schedule, I texted her asking her if I can change our appointmentLater on that evening Mrs [redacted] stated that she wanted a full refundAt this point I already have the feeling that Mr& Mrs [redacted] were going to be difficult to work withI decided to end our professional relationship; It was very difficult from the very beginningShe kept claiming her husband gave me cashI stated to contact [redacted] or square , as I was very confused at that point because she was NOT there at the initial appointment After back to back calls (Which I had to file a police report for harassment see attachment 6) from Mr& Mrs [redacted] , along with back to back texts from Mrs [redacted] I was going to leave the refund (out of courtesy and to move on from this mishap) at the local business at which we were both acquainted withAt this point I'm feeling very unsafe as I am working alone at my office 95% of the timeI rent a room from another Massage Therapist that has a current lease with the landlordI am a sub contractorWith that being said The other massage therapist is rarely there as I have more clients due to running [redacted] I have offered Mr& Mrs [redacted] a refund along the option to pick up at my place of business the following day April, at 1:15pm (Please see attachment #4)I asked her not to be late because I had to pick up my children from schoolShe was a no show which wasted my time, not once but twice now; which I could of used as consultation, an extended session, etcShe went on to say that she was going to contact the Revdex.com, news, and left me a very ugly review and was going to post flyers all around McHenry Village, which is clearly slander and defamation of character I run a very professional business with clients that have no problems or issuesI pride myself on being professional, courteous, and providing the outmost serviceAt this point, I have been more than accommodating, giving Mr& Mrs [redacted] multiple options in which they have refusedBased on their actions, I strongly feel I do not owe them a refund
I am rejecting this response because: I only received massage from Juliet and that was to redeem [redacted] package of massagesWhen I went in for the massage on 4/12/after reschedules on 2/8/and 3/13/16, Juliet was still minutes late to our massage On 4/12/16, I purchased an additional package for more massages On 4/12/16, I scheduled 2nd [redacted] massage for 4/20/16, which was re-scheduled on that day due to a "scheduling conflict" and again on 4/24/due to Juliet being ill Juliet has made it very clear that she has a NO refund policy, but did agree to issue me a refund on 5/10/and messaged me that she had mailed a refund check on 5/24/to my residence When I called to check status of check since I had not received it on 6/29/16, Juliet stated that she had to talk to her business controller who was in a meeting Follow up calls were ignored and she hung up on my husband on 6/30/ I had a phone conversation with her husband on 7/11/who stated that he was unsure of refund since they did not have the funds due to having to issue another refund recentlyON 7/13/16, I received a text stating that a refund would not be issued This is not slander, this is a statement of facts regarding my personal experience Now I understand why a NO refund policy is asked to be signed on the initial appointment I have read other complaints on Revdex.com, [redacted] and [redacted] of other consumers with very similar experiences The reason I filed a complaint with the Revdex.com and City of Modesto since Juliet's business license is expired is to prevent other people from going through a similar experience and to avoid pre-paying for services which may or may not be redeemed
Hello, in response to *** *** complaint, there is a strict NO REFUND policy that she has signed (with a clear understanding)*** has already used two out of four of her packageBecause I was in a car accident and was not able to accommodate her she requested a refundI stated to her that
a STRICT NO REFUND POLICY was in place she has slandered me and reported me to the Revdex.comFollowing this email is her attached consent & contract *** has signed.Thank you,*** ***
Compliant is against Revive Day Spa located at *** *** ** Ste 6A Modesto CA owner is *** *** she was previously operating her business as LaBelle Lavish Femme Day Spa at *** * *** *** Modesto I found her services on ***
I am rejecting this response because: I have all the text messages and internet post she has posted in regards to not given us are money back! She accepted the $100 cash and even said in her text messages to us that she feels she is intited to half of our $100 for my wife not accepting her being late to her appointment. If this issue can't be resolved I will continue to sue her instead!
I am rejecting this response because: I only received 1 massage from Juliet and that was to redeem [redacted] package of 2 massages. When I went in for the massage on 4/12/16 after 2 reschedules on 2/8/16 and 3/13/16, Juliet was still 15 minutes late to our massage. On 4/12/16, I purchased an additional package for 4 more massages. On 4/12/16, I scheduled 2nd [redacted] massage for 4/20/16, which was re-scheduled on that day due to a "scheduling conflict" and again on 4/24/16 due to Juliet being ill. Juliet has made it very clear that she has a NO refund policy, but did agree to issue me a refund on 5/10/16 and messaged me that she had mailed a refund check on 5/24/16 to my residence. When I called to check status of check since I had not received it on 6/29/16, Juliet stated that she had to talk to her business controller who was in a meeting. Follow up calls were ignored and she hung up on my husband on 6/30/16. I had a phone conversation with her husband on 7/11/16 who stated that he was unsure of refund since they did not have the funds due to having to issue another refund recently. ON 7/13/16, I received a text stating that a refund would not be issued. This is not slander, this is a statement of facts regarding my personal experience. Now I understand why a NO refund policy is asked to be signed on the initial appointment. I have read 5 other complaints on Revdex.com, [redacted] and [redacted] of other consumers with very similar experiences. The reason I filed a complaint with the Revdex.com and City of Modesto since Juliet's business license is expired is to prevent other people from going through a similar experience and to avoid pre-paying for services which may or may not be redeemed.
Feb 17th, 2015 [redacted] contacted me requesting a appointment and pricing information. I gave Mr. [redacted] pricing information and also able to fit him into my schedule out of courtesy when I was booked solid; because he was referred by another local business that sends many clients...
to me. I went over pricing and Mr. [redacted] stated that it was too much and canceled his appointment. March 2nd 2015 (Please see attachment #1) After cancelling the first appointment, Mr. [redacted] contacted me once again requesting a appointment after he purchased two 90min [redacted] for himself and his wife, [redacted]. ($49.x2 each [redacted] = $98). After the first initial contact going over my availability, Mr. [redacted] became irate because I did not respond in a timely manner according to his standards The reason my response was delayed was I had clients all day and was very busy. Please see attachment for his reply. I reluctantly scheduled Mr. [redacted] for April 6th at4:30-6pm. Mr. [redacted] came on April 6th at his scheduled time. He let me know the time of his appointment that Mrs. [redacted] was going to cancel her appointment and reschedule, which she did via text. At Mrs. [redacted]'s first scheduled appointment on April 24th, I informed via text message a half hour before her appointment to let her know that one of my clients ran late (Please see attached email #2). She seemed to be very upset and requested a refund. I explained to her that she had to go through [redacted] (I am NOT responsible for refunds as [redacted] with holds money from each purchase just in case of any requests of refunds). Mrs. [redacted] stated that her husband purchased one of my packages. Which at the time of Mr. [redacted]'s appointment we went over my package rates (which I have none for $100). Mr. [redacted] stated too me that he would like to further purchase another package at the time of his next appointment, which we scheduled. I have never received cash from Mr. & Mrs. [redacted]. As a business, it is my company policy not to accept cash transactions for business and for personal reasons (I am by myself 95% of the time). The rare times I have accepted cash I have a app on my phone [redacted]) that I can send a receipt by via text or send by via email to keep records for myself and my clients. Mrs. [redacted] became very demanding and was sending back to back texts (while I was still in session). I offered her a free thirty minute session as a courtesy. She stated that she was okay with that. I proceeded to reschedule her. At the time of our text (again, I was still in session, trying to schedule her as fast as possible so I can give my current client 100% of my attention). I didn’t realize I scheduled her in a time slot, during a time I was going to be taking a class for frozen shoulder (Please see attachment 5) in Sacramento. After going home and reviewing my schedule, I texted her asking her if I can change our appointment. Later on that evening Mrs. [redacted] stated that she wanted a full refund. At this point I already have the feeling that Mr. & Mrs. [redacted] were going to be difficult to work with. I decided to end our professional relationship; It was very difficult from the very beginning. She kept claiming her husband gave me cash. I stated to contact [redacted] or square , as I was very confused at that point because she was NOT there at the initial appointment. After back to back calls (Which I had to file a police report for harassment see attachment 6) from Mr. & Mrs. [redacted], along with back to back texts from Mrs. [redacted]. I was going to leave the refund (out of courtesy and to move on from this mishap) at the local business at which we were both acquainted with. At this point I'm feeling very unsafe as I am working alone at my office 95% of the time. I rent a room from another Massage Therapist that has a current lease with the landlord. I am a sub contractor. With that being said…. The other massage therapist is rarely there as I have more clients due to running [redacted]. I have offered Mr. & Mrs. [redacted] a refund along the option to pick up at my place of business the following day April, 29 at 1:15pm (Please see attachment #4). I asked her not to be late because I had to pick up my children from school. She was a no show which wasted my time, not once but twice now; which I could of used as consultation, an extended session, etc. She went on to say that she was going to contact the Revdex.com, news, and left me a very ugly review and was going to post flyers all around McHenry Village, which is clearly slander and defamation of character. I run a very professional business with clients that have no problems or issues. I pride myself on being professional, courteous, and providing the outmost service. At this point, I have been more than accommodating, giving Mr. & Mrs. [redacted] multiple options in which they have refused. Based on their actions, I strongly feel I do not owe them a refund.
Feb 17th, [redacted] contacted me requesting a appointment and pricing informationI gave Mr [redacted] pricing information and also able to fit him into my schedule out of courtesy when I was booked solid; because he was referred by another local business that sends many clients to meI went over pricing and Mr [redacted] stated that it was too much and canceled his appointment March 2nd (Please see attachment #1) After cancelling the first appointment, Mr [redacted] contacted me once again requesting a appointment after he purchased two 90min [redacted] for himself and his wife, [redacted] ($49.xeach [redacted] = $98)After the first initial contact going over my availability, Mr [redacted] became irate because I did not respond in a timely manner according to his standards The reason my response was delayed was I had clients all day and was very busy Please see attachment for his replyI reluctantly scheduled Mr [redacted] for April 6th at4:30-6pm Mr [redacted] came on April 6th at his scheduled timeHe let me know the time of his appointment that Mrs [redacted] was going to cancel her appointment and reschedule, which she did via text At Mrs [redacted] 's first scheduled appointment on April 24th, I informed via text message a half hour before her appointment to let her know that one of my clients ran late (Please see attached email #2)She seemed to be very upset and requested a refundI explained to her that she had to go through [redacted] (I am NOT responsible for refunds as [redacted] with holds money from each purchase just in case of any requests of refunds)Mrs [redacted] stated that her husband purchased one of my packagesWhich at the time of Mr [redacted] 's appointment we went over my package rates (which I have none for $100)Mr [redacted] stated too me that he would like to further purchase another package at the time of his next appointment, which we scheduled I have never received cash from Mr& Mrs [redacted] As a business, it is my company policy not to accept cash transactions for business and for personal reasons (I am by myself 95% of the time)The rare times I have accepted cash I have a app on my phone [redacted] ) that I can send a receipt by via text or send by via email to keep records for myself and my clients Mrs [redacted] became very demanding and was sending back to back texts (while I was still in session)I offered her a free thirty minute session as a courtesyShe stated that she was okay with thatI proceeded to reschedule herAt the time of our text (again, I was still in session, trying to schedule her as fast as possible so I can give my current client 100% of my attention)I didn’t realize I scheduled her in a time slot, during a time I was going to be taking a class for frozen shoulder (Please see attachment 5) in SacramentoAfter going home and reviewing my schedule, I texted her asking her if I can change our appointmentLater on that evening Mrs [redacted] stated that she wanted a full refundAt this point I already have the feeling that Mr& Mrs [redacted] were going to be difficult to work withI decided to end our professional relationship; It was very difficult from the very beginningShe kept claiming her husband gave me cashI stated to contact [redacted] or square , as I was very confused at that point because she was NOT there at the initial appointment After back to back calls (Which I had to file a police report for harassment see attachment 6) from Mr& Mrs [redacted] , along with back to back texts from Mrs [redacted] I was going to leave the refund (out of courtesy and to move on from this mishap) at the local business at which we were both acquainted withAt this point I'm feeling very unsafe as I am working alone at my office 95% of the timeI rent a room from another Massage Therapist that has a current lease with the landlordI am a sub contractorWith that being said The other massage therapist is rarely there as I have more clients due to running [redacted] I have offered Mr& Mrs [redacted] a refund along the option to pick up at my place of business the following day April, at 1:15pm (Please see attachment #4)I asked her not to be late because I had to pick up my children from schoolShe was a no show which wasted my time, not once but twice now; which I could of used as consultation, an extended session, etcShe went on to say that she was going to contact the Revdex.com, news, and left me a very ugly review and was going to post flyers all around McHenry Village, which is clearly slander and defamation of character I run a very professional business with clients that have no problems or issuesI pride myself on being professional, courteous, and providing the outmost serviceAt this point, I have been more than accommodating, giving Mr& Mrs [redacted] multiple options in which they have refusedBased on their actions, I strongly feel I do not owe them a refund
I am rejecting this response because: I only received massage from Juliet and that was to redeem [redacted] package of massagesWhen I went in for the massage on 4/12/after reschedules on 2/8/and 3/13/16, Juliet was still minutes late to our massage On 4/12/16, I purchased an additional package for more massages On 4/12/16, I scheduled 2nd [redacted] massage for 4/20/16, which was re-scheduled on that day due to a "scheduling conflict" and again on 4/24/due to Juliet being ill Juliet has made it very clear that she has a NO refund policy, but did agree to issue me a refund on 5/10/and messaged me that she had mailed a refund check on 5/24/to my residence When I called to check status of check since I had not received it on 6/29/16, Juliet stated that she had to talk to her business controller who was in a meeting Follow up calls were ignored and she hung up on my husband on 6/30/ I had a phone conversation with her husband on 7/11/who stated that he was unsure of refund since they did not have the funds due to having to issue another refund recentlyON 7/13/16, I received a text stating that a refund would not be issued This is not slander, this is a statement of facts regarding my personal experience Now I understand why a NO refund policy is asked to be signed on the initial appointment I have read other complaints on Revdex.com, [redacted] and [redacted] of other consumers with very similar experiences The reason I filed a complaint with the Revdex.com and City of Modesto since Juliet's business license is expired is to prevent other people from going through a similar experience and to avoid pre-paying for services which may or may not be redeemed
Hello, in response to *** *** complaint, there is a strict NO REFUND policy that she has signed (with a clear understanding)*** has already used two out of four of her packageBecause I was in a car accident and was not able to accommodate her she requested a refundI stated to her that
a STRICT NO REFUND POLICY was in place she has slandered me and reported me to the Revdex.comFollowing this email is her attached consent & contract *** has signed.Thank you,*** ***
Compliant is against Revive Day Spa located at *** *** ** Ste 6A Modesto CA owner is *** *** she was previously operating her business as LaBelle Lavish Femme Day Spa at *** * *** *** Modesto I found her services on ***
I am rejecting this response because: I have all the text messages and internet post she has posted in regards to not given us are money back! She accepted the $100 cash and even said in her text messages to us that she feels she is intited to half of our $100 for my wife not accepting her being late to her appointment. If this issue can't be resolved I will continue to sue her instead!
I am rejecting this response because: I only received 1 massage from Juliet and that was to redeem [redacted] package of 2 massages. When I went in for the massage on 4/12/16 after 2 reschedules on 2/8/16 and 3/13/16, Juliet was still 15 minutes late to our massage. On 4/12/16, I purchased an additional package for 4 more massages. On 4/12/16, I scheduled 2nd [redacted] massage for 4/20/16, which was re-scheduled on that day due to a "scheduling conflict" and again on 4/24/16 due to Juliet being ill. Juliet has made it very clear that she has a NO refund policy, but did agree to issue me a refund on 5/10/16 and messaged me that she had mailed a refund check on 5/24/16 to my residence. When I called to check status of check since I had not received it on 6/29/16, Juliet stated that she had to talk to her business controller who was in a meeting. Follow up calls were ignored and she hung up on my husband on 6/30/16. I had a phone conversation with her husband on 7/11/16 who stated that he was unsure of refund since they did not have the funds due to having to issue another refund recently. ON 7/13/16, I received a text stating that a refund would not be issued. This is not slander, this is a statement of facts regarding my personal experience. Now I understand why a NO refund policy is asked to be signed on the initial appointment. I have read 5 other complaints on Revdex.com, [redacted] and [redacted] of other consumers with very similar experiences. The reason I filed a complaint with the Revdex.com and City of Modesto since Juliet's business license is expired is to prevent other people from going through a similar experience and to avoid pre-paying for services which may or may not be redeemed.
Feb 17th, 2015 [redacted] contacted me requesting a appointment and pricing information. I gave Mr. [redacted] pricing information and also able to fit him into my schedule out of courtesy when I was booked solid; because he was referred by another local business that sends many clients...
to me. I went over pricing and Mr. [redacted] stated that it was too much and canceled his appointment. March 2nd 2015 (Please see attachment #1) After cancelling the first appointment, Mr. [redacted] contacted me once again requesting a appointment after he purchased two 90min [redacted] for himself and his wife, [redacted]. ($49.x2 each [redacted] = $98). After the first initial contact going over my availability, Mr. [redacted] became irate because I did not respond in a timely manner according to his standards The reason my response was delayed was I had clients all day and was very busy. Please see attachment for his reply. I reluctantly scheduled Mr. [redacted] for April 6th at4:30-6pm. Mr. [redacted] came on April 6th at his scheduled time. He let me know the time of his appointment that Mrs. [redacted] was going to cancel her appointment and reschedule, which she did via text. At Mrs. [redacted]'s first scheduled appointment on April 24th, I informed via text message a half hour before her appointment to let her know that one of my clients ran late (Please see attached email #2). She seemed to be very upset and requested a refund. I explained to her that she had to go through [redacted] (I am NOT responsible for refunds as [redacted] with holds money from each purchase just in case of any requests of refunds). Mrs. [redacted] stated that her husband purchased one of my packages. Which at the time of Mr. [redacted]'s appointment we went over my package rates (which I have none for $100). Mr. [redacted] stated too me that he would like to further purchase another package at the time of his next appointment, which we scheduled. I have never received cash from Mr. & Mrs. [redacted]. As a business, it is my company policy not to accept cash transactions for business and for personal reasons (I am by myself 95% of the time). The rare times I have accepted cash I have a app on my phone [redacted]) that I can send a receipt by via text or send by via email to keep records for myself and my clients. Mrs. [redacted] became very demanding and was sending back to back texts (while I was still in session). I offered her a free thirty minute session as a courtesy. She stated that she was okay with that. I proceeded to reschedule her. At the time of our text (again, I was still in session, trying to schedule her as fast as possible so I can give my current client 100% of my attention). I didn’t realize I scheduled her in a time slot, during a time I was going to be taking a class for frozen shoulder (Please see attachment 5) in Sacramento. After going home and reviewing my schedule, I texted her asking her if I can change our appointment. Later on that evening Mrs. [redacted] stated that she wanted a full refund. At this point I already have the feeling that Mr. & Mrs. [redacted] were going to be difficult to work with. I decided to end our professional relationship; It was very difficult from the very beginning. She kept claiming her husband gave me cash. I stated to contact [redacted] or square , as I was very confused at that point because she was NOT there at the initial appointment. After back to back calls (Which I had to file a police report for harassment see attachment 6) from Mr. & Mrs. [redacted], along with back to back texts from Mrs. [redacted]. I was going to leave the refund (out of courtesy and to move on from this mishap) at the local business at which we were both acquainted with. At this point I'm feeling very unsafe as I am working alone at my office 95% of the time. I rent a room from another Massage Therapist that has a current lease with the landlord. I am a sub contractor. With that being said…. The other massage therapist is rarely there as I have more clients due to running [redacted]. I have offered Mr. & Mrs. [redacted] a refund along the option to pick up at my place of business the following day April, 29 at 1:15pm (Please see attachment #4). I asked her not to be late because I had to pick up my children from school. She was a no show which wasted my time, not once but twice now; which I could of used as consultation, an extended session, etc. She went on to say that she was going to contact the Revdex.com, news, and left me a very ugly review and was going to post flyers all around McHenry Village, which is clearly slander and defamation of character. I run a very professional business with clients that have no problems or issues. I pride myself on being professional, courteous, and providing the outmost service. At this point, I have been more than accommodating, giving Mr. & Mrs. [redacted] multiple options in which they have refused. Based on their actions, I strongly feel I do not owe them a refund.