Gerri's Tax Service & Notary

I am rejecting this response because:There were no attempts by Mann's to coordinate with the mortar person that we are aware of.  He never contacted the center as to not being able to coordinate with the other contractor.  The mortar contractor said that what he was doing had nothing to do with repairing the roof.  If there was a supposed problem with the mortar a reputable company would have addressed it when they gave the estimate for the original job, not tell the custodian about it after the fact.We paid this company over $28,000 to have our roof fixed correctly and it never was.  We have tried to resolve this situation but were continually ignored.  Our documentation shows that no attempt was made to fix this situation by Mann's Roofing.  We have no choice but to report this to you so no one else will have to go through this.
Regards,
[redacted]

I am rejecting this response because:From day one, it was never discussed with the board or myself that there was a problem with the mortar.  As I stated before, any reputable company would have addressed this issue at the time of the estimate.  After we discovered the roof leaking, it was stated to me that it was the fault of the mortar, not the roof installation.  At that time, I was given another estimate by Manns to fix the mortar.  The board feels that the job was misrepresented, as after the installation, we were asked to pay more money.  There was no reason to inform Manns about the company that was repairing the mortar, as it had nothing to do with the roofing problem.  I assumed that the company that repaired the mortar had contacted Manns and found out that they did not.  I then contacted Manns and was told that they would be out to fix the problem.  I could never get anyone to respond or make an effort to come to the center.  The company that fixed Manns installation had no problem with a mortar issue.  I am confused by Manns response that they made many attempts to contact the center, as well as many trips to the center.  My documentation will show how many times they actually came to the center or called.  Mr. Manns told the board that he wanted to resolve the problem, but made no effort to do so.
Regards,
[redacted]

12/15/
The bottom line to this complaint is that from day when
the roof was not fastening to the mortar, your center was advised that the
walls needed to be fixedWe have offered several options, both in writing and
verbally, to get this correctedThere was no action taken from your end until
the grant money was receivedI do understand that money was an issue at that
timeWe exhausted many tries and trips to the center to get this resolvedWe
feel your frustration due to the time and many trips that we have made over to
the centerBut again, it was not a roof issue, it was an issue with the mortar
and we did agree to work with the mortar guy, but was never given his contact
information in order to be able to do so