GerrityStone, Inc.

I am in no way satisfied with this company in the leastI am in no way satisfied with the work provided whether is was signed for or not I am in no way satisfied with this company's so called paramount customer service at allBut typical in these situations when threatened to be taken to court by an endless pocket company I will end this game of finger pointing and walk on with the fact that I will look at my vanity every day and know that it wasn't what we wantedI'll take apart my work and do it over to make it bare ableEven if this did go my way I couldn't be paid to let this company or anyone attached to them in any way step foot in my house againLive and learn that the little guy will always be backed into the corner with a lawsuit from the big guy. Thank you for one thing though, I know who not to call when I'm not the small customer that I was this past month.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. To be clear I (the wife) did not agree in any way to anysettlement and in fact requested a meeting with a senior executive ofGerrityStone to discuss our caseI was promised that would happenNot onlydid the call never take place, GerrityStone charged our credit card without ourfinal sign off or knowledge knowing full well I was not satisfied and waswaiting for a senior level discussionI am still waiting for that call morethan weeks after GerrityStone committed to make the call happen.
Regards,
*** ***

Good afternoon Revdex.com & To Whom It May Concern: I’m writing to you in response to the aforementioned complaint #[redacted]. Please find attached all the documentation sent, per the customer’s request.I have also attached the email chain for your records. This compliant has no merit, and our...

position hasn’t changed. Once you have review the proof of purchase, the picture paints itself. Please feel free to call me with any questions. I’m happy to discuss this in detail. Respectfully,[redacted] | General Manager

I think to say it has been resolved with the customer may be premature.  I believe what happened is that we did settle with the wife and then put the charge through (net of our agreed upon credit). The husband (whom she may not have told) ranted and raved.  We do believe we have settled...

with the customer.