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Gerrys At Home Carpets

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Gerrys At Home Carpets Reviews (5)

Although the installation of the carpeting went without a hitch, I can’t say the same for the kitchen flooring. The installers were very nice and polite but, instead of following the design of the floor to cut around the leg of the kitchen island (and then filling in with a similar color sealant), they just randomly sliced a zigzag line so that they could pick up the flooring and lay it around the leg. I didn’t notice this until a week or so later when it began to separate. After several unreturned phone calls and 3-4 weeks later, he finally sent someone to fix it. They put in a sealant that was elevated and shiny; it looked like I had a 2’ streak of water running across my floor. The next day I called again and, of course, have had no return call. I finally pulled out the sealant and fixed it myself. It still looks bad, but better than when they fixed it. I’ve given up dealing with someone who merely wants to take your money and run and doesn’t really seem to care about the quality of the work done. Would NOT recommend them.

Review: Met with [redacted], owner, on 7/17 for an estimate on carpeting of two bedrooms. Indicated that I was not thrilled about doing carpeting but in the course of discussion and viewing of carpet samples I decided to move forward and provided a deposit of $350 for work to be started on 8/15.

On 7/18, I called [redacted] and indicated that I still was not comfortable with my decision and would confirm it the following week early before he ordered anything. I called the following week and stated that I did not want to move forward with the carpeting order and asked him to please not cash my check. [redacted] indicated that the check had already been deposited but that he would provide a refund. The week of 7/28 I called again as I had not yet received the refund check. [redacted] indicated that he would be writing checks on the weekend and would put it in the mail.

The week of 8/4, I called again on 8/6 as there was still no check and [redacted] indicated that if he could he would write a check on 8/7 (Thursday). I requested specifics on what that meant, "if he could", did he mean he would or not. He stated that he would make a point of writing the check on 8/7 at which point I stated that if that was the case, I expected that the check would be in my mailbox by 8/8 or 8/9 at the latest. Needless to say, but the check has still not arrived even in today's mail, 8/11. [redacted] has stated on at least 3 separate occasions he would provide my refund and yet nothing has been forthcoming. He was notified well in advance and within the three business days required to cancel a contract and yet no refundDesired Settlement: I'd like to receive the $350 check refund that has been promised.

Business

Response:

[redacted], The complaint has been handled. I refunded the customer her downpayment.

Review: His company installed carpet at our rental property . I paid a d asked for a receipt. Three phone calls and 2 months later no receipt. I wonder why. I told him I need it for taxes which he should understand as he said he has rentals also.Desired Settlement: A receipt for the amount paid.

I regret not asking [redacted] to leave my home after his insulting assessment. I blamed it on PMS and proceeded to write an $800+ check as downpayment on a $5000.00 job. [redacted] is a salesman and sells jobs. You will personally never see him again, nor will there be communication. Installation dates were changed and I was not made aware. During the sales process, I asked him how long before we could walk on the new flooring, he replied, "Right away." That wasn't the case, the grout was wet when the installer left. The installer never worked with the luxury vinyl put down in two other rooms. It didn't adhere properly, so we didn't walk on that, either! There are several places where adhesion is still problematic--I am not pleased. From grit in the grout, DuraCeramic not laid out as [redacted] sketched, the installer taking the base/trim that I supplied, a wrecked door that looks like the bottom of a shredded hula skirt...I thought at least [redacted] would come to inspect the job and pick up the balance due. Nope.

Review: Installed congoleum flooring in our home in April of 2014; re-installed in Jan- 2015 because all the grout cracked. Our subfloor was damaged in upstairs bathroom because they pulled the toilet and didn't re-set it correctly. They installed the new flooring over the damaged sub-floor and would not acknowledge they damaged it, nor will they fix it. The whole install the 2nd time was worse than the first. Floor is not flush with the edges to the cupboards behind the appliances, etc. Hole in flooring where it wasn't installed right going down the basement. Loose tiles in the kitchen as it wasn't sealed properly.Desired Settlement: We have damaged flooring; he will not supply his insurance information nor fix anything. We have contacted our insurance company and they will not cover it because the original issue dates back to original install, even though the flooring was all re-installed in 2015. We paid a plumber to take pictures and file a report that cost us $250.00. The whole floor needs to be replaced. We paid thousands of dollars for this flooring. Our builder's grade floor was 13 years old and we expected a nice replacement in our home with our new floor. The installers did a sloppy job and this company will not fix the problems they caused.

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Description: Carpet Layers Equipment & Supplies

Address: 7293 N Church Rd, West Bend, Wisconsin, United States, 53090-9071

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