Gershwin & Gertie

Initial Business Response / [redacted] (1000, 6, 2016/02/13) */ Contact Name and Title: [redacted] VP Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gershwinandgertie.com This refund has been issued Payment Sent (Unique Transaction ID # 8UXXXXXXXXXXXXXXX) Original Transaction Date Type Status Details Amount Feb 13, Payment For [redacted] Completed -$USD Related Transaction Date Type Status Details Amount Feb 13, Add Funds from a Bank Account CompletedYour transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is completeDetails $USD Sent to: [redacted] (The recipient of this payment is Verified) Email: [redacted] @yahoo.com Amount sent: -$USD Fee amount: $USD Net amount: -$USD Date: Feb 13, Time: 13:53:PST Status: Completed Subject: You have sent $USD to [redacted] with PayPal Note: [redacted] , So sorry for the delay but here is your refund of $for the canistersThe Barnyard Crew Gershwin & Gertie Funding Type: Instant Transfer Funding Source: $USD - BANK OF AMERICA, N.AChecking (Confirmed) x- [redacted] Gershwin & Gertie Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/02/16) */ Gershwin & Gertie refunded my money via Pay Pal over this week-endDon't know if this was the result of my complaintCan you enlighten me? In any event, I have received the refund so further action is not necessary XXXXXXXX

Initial Business Response / [redacted] (1000, 5, 2016/02/02) */ Contact Name and Title: [redacted] VP Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gershwinandgertie.com We have investigated this issue and we have found that we didn't even hold a Giveaway in June of 2014. There are many farmhouse... related FaceBook pages and farmhouse blogs that we are friends with and they hold Giveaways and using our products as prizes. We think this is what may have happened here after really looking into this. We will make it right even though we were not involved with this at all. Please have [redacted] contact us at [redacted] @GershwinandGertie.com and tell us what she won and we will make sure it ships right away and send you the tracking information. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) I still have every contact with Gershwin and Gerti...from the one congratulating me for winning to the 10 other times I contacted you over 18 months...so please don't try to tell me it was another company...please check your private messaging on your Facebook page! That has all my contact info more than once! I did not badger your company, I did however contact you every couple of months just to remind you and let you know I still had not received anything! There you will even find a picture of the supposed prize! So unless one of those other companies goes by the name of Gershwin and Gertie...I believe you are mistaken....check your PM's on Facebook! I am sending another right now just so we are clear! If by some strange occurrence they have been deleted...I can send you screen shots! Final Consumer Response / [redacted] (2000, 18, 2016/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business sent me an email with a picture of the prize and I said that was it and thanked them! They said it would ship out ASAP.I had been told more than once before that they would look into it...but never followed through. I do believe that because the BBB is involved, that this time it might actually happen! I do hope that in the future when they hold contests/giveaways that someone actually follows through! I am sorry that it had to come to this but at this point it became matter of principles and integrity! Thank you to the RevDex.com for making things happen by your involvement. I appreciate it greatly! Final Business Response / [redacted] (1000, 16, 2016/02/03) */ Great [redacted] , you have agreed that this is what you won and we are shipping it right away.

Initial Business Response / [redacted] (1000, 6, 2016/02/14) */ [redacted] , I am so sorry about, I blew it and completely forgot. Your refund has been issued and once again I apologize for this taking so long. [redacted] Gershwin & Gertie Payment Sent (Unique Transaction ID # 6STXXXXXHXXXXXXXW) Original... Transaction Date Type Status Details Amount Feb 14, 2016 Payment For [redacted] @thebridles.com Unclaimed ... -$73.95 USD Related Transaction Date Type Status Details Amount Feb 14, 2016 Add Funds from a Bank Account CompletedYour transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $73.95 USD Sent to: [redacted] @thebridles.com (The recipient of this payment is Unregistered) Email: [redacted] @thebridles.com Amount sent: -$73.95 USD Fee amount: $0.00 USD Net amount: -$73.95 USD Date: Feb 14, 2016 Time: 14:16:28 PST Status: Unclaimed Subject: You have sent $73.95 USD to [redacted] @thebridles.com with PayPal Note: So sorry for this delay, here is your 100% refund. [redacted] Gershwin & Gertie Funding Type: Instant Transfer Funding Source: $73.95 USD - BANK OF AMERICA, N.A. Checking (Confirmed) x-3563 Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/02/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would still like my personal information (name, address, phone number) removed from their response to my Google review. Final Consumer Response / [redacted] (4200, 12, 2016/03/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I asked that my personal information be removed from the review, this is not something new I am asking for. Each user can edit their Google reviews, so they can remove my name/address from it. I gave an honest review and am not going to remove it. Final Business Response / [redacted] (4000, 14, 2016/03/07) */ In her review on Google she asked for a refund, that refund was issued and has cleared her bank. Now she wants us to edit our response to her review on Google and we said fine if she would edit her review and mention that she has received her refund, she is refusing to do so or remove her review all together since she has received her refund. We have acted in good-faith and until she edits or removes her Google review we will not be changing anything.

Initial Business Response /* (1000, 5, 2016/01/25) */
***,
I have received your letter and all I can say is Wow
We have no idea who *** Dell'*** is and have never had any orders from him or any business dealings what so everWe believe he is referring to a order his wife placed
with us back on 9/Her order was for items and were shipped out right away, following are the FedEx tracking numbers: XXXXXXXXXXXX, XXXXXXXXXXXX, and XXXXXXXXXXXX
We contacted *** *** right away telling her the desk was on back order and could be for some time, said said no problem and that she would wait, we have emails from her if needed
She then out of no-where filed a dispute with PayPal, a very dishonest dispute and we were awarded the out come because we proved what she was trying to do was wrongShe appealed and provided information and they are reviewingI just got off the phone with PayPal and have been told after sending them additional information that she will lose her appeal and I was told NOT TO REFUND them one red cent by PayPalThey wanted a full refund but refused to send our items back as requested by PayPal
Attached is an email dated Jan 5th telling us we won and to ship her desk which we have, UPS tracking # 1ZEF3664AXXXXXXXXXI don't what else we can do for these people
They tried to scam us out of a few hundred dollars while by reviewing her record has tried before
Initial Consumer Rebuttal /* (3000, 7, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is not our wish to continue a back-and-forth dialog with the owner of this companyOne look at his other reviews will clearly demonstrate to anyone that he does this sort of thing routinelyHe is not being truthful when he says that we provided information (what would that have been?) and that we were attempting to receive a refund for the entire amount of the original orderThroughout the comments during the dispute period, we noted repeatedly that we were asking for a refund for the desk, with the associated s/h charges only
He is also being untruthful that the dispute my wife filed with PayPal was "out of nowhere." On the contrary, she was very patient, and none of his notifications were "right away," as he has claimedThey were received after much prompting and many unanswered emailsShe waited more than two months before filing this dispute, and only did so after he stopped communicating altogetherPayPal came to an incorrect conclusion initially, and it was explained that this occurred because we were asking for an amount that was less than the original amount charged to our account (because we were not disputing the charges associated with the three smaller items)According to PayPal, the seller had to approve the lesser amount ($380.65) in order for them to issue the refundHe failed to do soWe did not understand that at the time, and also, all of this was occurring during the holidays when we were home visiting our children and grandchildrenMy wife does not have a smartphone, and I have no phone at all, so we were at a distinct disadvantage during that periodOnce we got home, she resumed her efforts to try and get our money backPayPal issued our refund upon appeal, I suspect it is because they finally did look at the comments and saw that this seller had admitted that he never sent the desk, despite implying he had by sending the bogus tracking numbers
Now it has come to my attention that he has sent the desk "per our request" as he saysMy wife "requested" the desk back when she paid for it in SeptemberThen in OctoberThen NovemberIt wasn't until December that she gave up, and at that point was no longer interested in the desk, only the refund, and to be done with these folksHe sent a tracking number, and I checked itNot bogus this timeWe intend to refuse itWe have our refund, and we do not want this man's merchandiseIf the thing comes when we are not at home, it will sit unopened in our shed until we kick the bucket or he picks it up, whichever comes firstWe will not spend a dime to return it, and the shipment of this desk is unauthorized
Final Business Response /* (4000, 9, 2016/02/02) */
We stayed up late trying our best to find this *** Dell'*** in our system and he is just not thereHowever as before we thought he may be related to a *** *** and order # *** as I mentioned in my email the other day
We did ship the desk after being asked to by *** *** on January 5th she emailed and asked us to ship the desk and we didI emailed her to tell her the desk had shipped and she asked me to cancel it and to have it returned to us which I did She filed a dispute with PayPal and PayPal awarded us after making their decision
She has been given her refund and last night received a email from her stating that all was good and that she was happy this was over, we have copies if needed
When This man says not authorized and bogus tracking numbers he is clearly incorrect and really has no clue of what he is talking about and maybe he not related at all to *** *** we don't know
Like I mentioned, we have no record of this man ever buying or communicating with us, we have no idea who he really is
He also concludes that his issue has been resolved so I just don't know how to really respond
*** *** has received everything on her order and has told me how much she likes her items, the desk has been returned and her refund has been issuedWhat more is there to do, nothing
*** ***
Gershwin & Gertie
www.GershwinandGertie.com
X-XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/02/02) */
Contact Name and Title: [redacted] VP
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gershwinandgertie.com
We have investigated this issue and we have found that we didn't even hold a Giveaway in June of 2014. There are many farmhouse...

related FaceBook pages and farmhouse blogs that we are friends with and they hold Giveaways and using our products as prizes. We think this is what may have happened here after really looking into this. We will make it right even though we were not involved with this at all. Please have [redacted] contact us at [redacted]@GershwinandGertie.com and tell us what she won and we will make sure it ships right away and send you the tracking information.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have every contact with Gershwin and Gerti...from the one congratulating me for winning to the 10 other times I contacted you over 18 months...so please don't try to tell me it was another company...please check your private messaging on your Facebook page! That has all my contact info more than once! I did not badger your company, I did however contact you every couple of months just to remind you and let you know I still had not received anything! There you will even find a picture of the supposed prize! So unless one of those other companies goes by the name of Gershwin and Gertie...I believe you are mistaken....check your PM's on Facebook! I am sending another right now just so we are clear! If by some strange occurrence they have been deleted...I can send you screen shots!
Final Consumer Response /* (2000, 18, 2016/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The business sent me an email with a picture of the prize and I said that was it and thanked them! They said it would ship out ASAP.I had been told more than once before that they would look into it...but never followed through. I do believe that because the Revdex.com is involved, that this time it might actually happen! I do hope that in the future when they hold contests/giveaways that someone actually follows through! I am sorry that it had to come to this but at this point it became matter of principles and integrity! Thank you to the Revdex.com for making things happen by your involvement. I appreciate it greatly!
Final Business Response /* (1000, 16, 2016/02/03) */
Great [redacted], you have agreed that this is what you won and we are shipping it right away.

Initial Business Response /* (1000, 6, 2016/02/14) */
[redacted],
I am so sorry about, I blew it and completely forgot. Your refund has been issued and once again I apologize for this taking so long.
[redacted]
Gershwin & Gertie
Payment Sent (Unique Transaction ID # 6STXXXXXHXXXXXXXW)
Original...

Transaction
Date Type Status Details Amount
Feb 14, 2016 Payment For [redacted]@thebridles.com Unclaimed ... -$73.95 USD
Related Transaction
Date Type Status Details Amount
Feb 14, 2016 Add Funds from a Bank Account CompletedYour transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $73.95 USD
Sent to:
[redacted]@thebridles.com (The recipient of this payment is Unregistered)
Email:
[redacted]@thebridles.com
Amount sent:
-$73.95 USD
Fee amount:
$0.00 USD
Net amount:
-$73.95 USD
Date:
Feb 14, 2016
Time:
14:16:28 PST
Status:
Unclaimed
Subject:
You have sent $73.95 USD to [redacted]@thebridles.com with PayPal
Note:
So sorry for this delay, here is your 100% refund.
[redacted]
Gershwin & Gertie
Funding Type:
Instant Transfer
Funding Source:
$73.95 USD - BANK OF AMERICA, N.A. Checking (Confirmed) x-3563
Initial Consumer Rebuttal /* (3000, 8, 2016/02/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would still like my personal information (name, address, phone number) removed from their response to my Google review.
Final Consumer Response /* (4200, 12, 2016/03/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I asked that my personal information be removed from the review, this is not something new I am asking for. Each user can edit their Google reviews, so they can remove my name/address from it. I gave an honest review and am not going to remove it.
Final Business Response /* (4000, 14, 2016/03/07) */
In her review on Google she asked for a refund, that refund was issued and has cleared her bank.
Now she wants us to edit our response to her review on Google and we said fine if she would edit her review and mention that she has received her refund, she is refusing to do so or remove her review all together since she has received her refund.
We have acted in good-faith and until she edits or removes her Google review we will not be changing anything.

Initial Business Response /* (1000, 6, 2016/02/13) */
Contact Name and Title: [redacted] VP
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gershwinandgertie.com
This refund has been issued.
Payment Sent (Unique Transaction ID # 8UXXXXXXXXXXXXXXX)
Original Transaction
Date Type ...

Status Details Amount
Feb 13, 2016 Payment For [redacted] Completed ... -$335.00 USD
Related Transaction
Date Type Status Details Amount
Feb 13, 2016 Add Funds from a Bank Account CompletedYour transfer from your bank account to your PayPal account is complete.Your transfer from your bank account to your PayPal account is complete. Details $335.00 USD
Sent to:
[redacted] (The recipient of this payment is Verified)
Email:
[redacted]@yahoo.com
Amount sent:
-$335.00 USD
Fee amount:
$0.00 USD
Net amount:
-$335.00 USD
Date:
Feb 13, 2016
Time:
13:53:37 PST
Status:
Completed
Subject:
You have sent $335.00 USD to [redacted] with PayPal
Note:
[redacted], So sorry for the delay but here is your refund of $335.00 for the canisters. The Barnyard Crew Gershwin & Gertie
Funding Type:
Instant Transfer
Funding Source:
$335.00 USD - BANK OF AMERICA, N.A. Checking (Confirmed) x-3563
[redacted]
Gershwin & Gertie
Initial Consumer Rebuttal /* (2000, 8, 2016/02/16) */
Gershwin & Gertie refunded my money via Pay Pal over this week-end. Don't know if this was the result of my complaint. Can you enlighten me?
In any event, I have received the refund so further action is not necessary.
XXXXXXXX