Gerson Realty & Management Company, Inc.

Gerson Realty & Management Company manages the [redacted].  The Association consists of members, which are property owners.  The Association has CC & R's and Rules and Regulations.  All members were given a copy of the...

Association's governing documents when they purchased their property and agreed to abide by them.  One of the Rules and Regulations refers to inoperable vehicles in the community. It states that "No inoperable vehicles are allowed within the community."  I have attached a copy of those rules.  [redacted] admits in her statement that her vehicle was not operable.  [redacted] rents from a member of the Community, [redacted].  As the owner and landlord of [redacted], it is Mr. [redacted]' responsibility that his tenants are given the governing documents and that his tenants abide by them.  The two parties have a landlord/tenant relationship.  The Homeowners Association only has a relationship with its members and not tenants. I recommend that [redacted] contact her landlord for the Association documents and seek reimbursement for her vehicle being towed.Please contact me if you have any questions regarding this matter.

This complaint is from 4 years ago regarding the reimbursement of repairs to the exterior fence to Ms. [redacted]' property.  At the time the repairs were done the Homeowners Association was very low on funds.  The management company was directed to pay Ms. [redacted] $2000.00 once funds were...

available.  Several months later, Ms. [redacted] was issued a check in the amount of $2000.00.  In the 4 years since the payment was issued the matter was not raised again until at the September 2016 Homeowners Association Meeting.  Since it was so long ago, the Management Company nor Board of Directors had the documentation available at that meeting to confirm that the payment was received.  The Management Company was directed to issue Ms. [redacted] her check if it had not been issued.  The next day, after investigating the matter, a check in the amount of $2000.00 was found to be issued to and deposited by Ms. [redacted].  This information was passed on to the President and Treasurer of the Association.  At the next meeting of the Association, the Board of Directors approved an additional payment of $500.00 to Ms. [redacted] that has now already been issued.   The Management Company of the Homeowners Association makes no decisions on their behalf regarding the hiring of vendors or when the  payment of invoices are made.  The Management Company works as directed by the Board of Directors of the Homeowners Association.  I feel this matter could have been resolved years ago if Ms. [redacted] would have brought her concerns before the Board of Directors at one of the meetings she had attended over the last 4 years.

As always, there are two sides to every story. Our firm works at the direction from our employer and client, the Board of Directors of the community, not individual homeowners.  Our office was given approval to have the paint splatters removed from Ms. [redacted] patio floor.  What Ms....

[redacted] fails to mention is the Board of Directors also approved her request to have several cosmetic repairs done to the exterior of her home.  These items were present when Ms. [redacted] purchased her home.  The vendor that performed the repairs to the exterior of Ms. [redacted]  also was to remove the paint splatters.  Over 3 months passed until Ms. [redacted] notified our office that the paint splatters were not removed.  During the period that Ms. [redacted] contacted our office in late April, I was away due to a bereavement leave of absence.  My staff was handling emergencies for me in my absence.  This was not considered an emergency to my staff but rather a work order request.  Once I returned to work I immediately contacted another vendor to have the work completed.  Our employer and client, the Board of Directors completely support how our firm has handled this matter.  While it is unfortunate that the work was not completed when it originally should have, Ms. Kapitan waited 3 months before contacting our office.  At the most recent Annual Meeting of the community, homeowners were overwhelming in their support for the Board of Directors and Management Company due to the constant improvements being completed throughout the community. It is unfortunate that there are a few people that will always think differently.

The paint splatters were cleaned up finally! When [redacted] agreed to take care of it he told me that it may be a bit and would be taken care of when their workers went around and did touch ups. That happened, but my paint splatters weren't cleaned up. I don't think about going out daily weekly to view if this was taken care of (nor should I have to). But, that is no excuse whether 3 months or 9 months - it didn't get done. My emails for a month were ignored as well as 2 voicemails. I am sorry [redacted] had a family situation. But it was poorly handled by his office. They should have replied with the fact that [redacted] was out of town and would respond when he returns. They shouldn't have been forwarding me to his voicemail saying he is currently unavailable and I didn't even tell them why I was calling nor did they ask, so they don't know if it was urgent or not. I pay a lot of money in my HOA fees for this complex to up keep the exterior and grounds. They refuse to do any cosmetic repairs, meaning deteriorated stucco from sprinklers hitting building. We have to look at those nasty marks for years until they paint again in 7-10 yrs. One of my repairs [redacted] speaks of was repaired due to a worker putting a hammer in the drywall of the ceiling of my outside entrance. The other was a piece of wood that is also at the front entrance of my home that was broken and deteriorated badly and they just painted over it (the complex is over 30 yrs old). I have lived here 8 yrs and never had to really deal with them until these issues and it was torture. The HOA is rude and tries to intimidate. I will never live in an HOA again after this. I can't imagine the grief I will get if I have a major issue. But if I do, I will be back.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is now satisfactory to me.  

Regards,

Where do I start.....
Mike G[redacted] of Gerson Realty is a CROOK!
He files fictitious violations on renters in his [redacted] communities and when you ask for proof, he refuses to talk to you. He then informs you that he will only speak with the homeowner, resulting in the homeowner being too scared to fight.
He lies about having proof, then refuses to send it.

This is a terrible management company. They take advantage of college students. Don't ever expect a deposit back from them.

Gerson Realty & Management Company manages the [redacted].  The Association consists of members, which are property owners.  The Association has CC & R's and Rules and Regulations.  All members were given a copy of the...

Association's governing documents when they purchased their property and agreed to abide by them.  One of the Rules and Regulations refers to inoperable vehicles in the community. It states that "No inoperable vehicles are allowed within the community."  I have attached a copy of those rules.  [redacted] admits in her statement that her vehicle was not operable.  [redacted] rents from a member of the Community, [redacted].  As the owner and landlord of [redacted], it is Mr. [redacted]' responsibility that his tenants are given the governing documents and that his tenants abide by them.  The two parties have a landlord/tenant relationship.  The Homeowners Association only has a relationship with its members and not tenants. I recommend that [redacted] contact her landlord for the Association documents and seek reimbursement for her vehicle being towed.Please contact me if you have any questions regarding this matter.

Review: My roommates and I submitted an application on "7/16/2014 5:09 AM" to rent the property at "[redacted]" . The application fee charged us $40 per person, a total of $120 (3 person). The application fee was stated non-refundable in the application process. On 7/16/2014 10AM, I follow up [redacted] (Manager) with a text message that I've completed the application process. On 7/17/2014 2:30PM, [redacted] contacted me via text message for a copy of driver license and proof of income. During that conversation, [redacted] said "It actually just got rented. I was just informed". [redacted] claim that someone within their company contacted us via phone and email requesting information. Neither one of my roommate or myself received an email or a phone call. The contact number documented in the application was same number that [redacted] contacts me with. Therefore, if they did call I would have received the call. I've been checking my email during the whole time waiting to hear back from them. I did not receive any email and I did check my entire email. This is unacceptable and I feel like this company making money by stealing people's application fee. This cost all of my roommate and myself a lot of time and money. I will not advice anyone I know or don't know, to rent from this company ever.Desired Settlement: I want a full refund of all of our application fee and a formal letter of apology.

Where do I start.....
Mike G[redacted] of Gerson Realty is a CROOK!
He files fictitious violations on renters in his [redacted] communities and when you ask for proof, he refuses to talk to you. He then informs you that he will only speak with the homeowner, resulting in the homeowner being too scared to fight.
He lies about having proof, then refuses to send it.

Review: I have two cars. One of the Cars a 93' Lincoln Town car was towed on 09/12/2014 due to not having current registration on it. The car cannot pass emmisions testing due mechanical failures. The car has to be fixed in order to pass emissions and I cannot get registration on the vehicle until I can get it to pass emissions. Without the car I definitely cannot get registration because the company had the car towed. I was advised by Erin to get a temporary three day pass however my car would have to be fixed and have permanent registration or it will be towed again. We have lived her for almost four years. We never had a problem until 02/06/2014 when My parents and grandfather passed. No one had life insurance we covered all costs. We also had to adopt both my brother and sister and relocated them from [redacted] to Arizona depleting all of our savings. We also had to pay our parents rent and utility bills while in [redacted] because they did not pay their bills before passing and put my little brother in college in August. We have a budget of about $50.00 dollars a month to save for fixing this car. The car is still currently insured and to my knowledge is not in violation of any other policies. Also I have asked several times for literature for the HOA and have received nothing. During this last call with Erin,this is after I called once a day for the past 5 days, I was advised that I should ask my landlord for that information.Desired Settlement: I just want to be able to get my car back so that I can fix it and get registration on it. I want this to happen by the HOA director or Erin to call or email all city towing and advise them to release the car.

Business

Response:

Gerson Realty & Management Company manages the [redacted]. The Association consists of members, which are property owners. The Association has CC & R's and Rules and Regulations. All members were given a copy of the Association's governing documents when they purchased their property and agreed to abide by them. One of the Rules and Regulations refers to inoperable vehicles in the community. It states that "No inoperable vehicles are allowed within the community." I have attached a copy of those rules. [redacted] admits in her statement that her vehicle was not operable. [redacted] rents from a member of the Community, [redacted]. As the owner and landlord of [redacted], it is Mr. [redacted]' responsibility that his tenants are given the governing documents and that his tenants abide by them. The two parties have a landlord/tenant relationship. The Homeowners Association only has a relationship with its members and not tenants. I recommend that [redacted] contact her landlord for the Association documents and seek reimbursement for her vehicle being towed.Please contact me if you have any questions regarding this matter.

This is a terrible management company. They take advantage of college students. Don't ever expect a deposit back from them.

Review: The townhome complex I own a townhome in and live in repainted the entire complex late 2013. The painters splatter some paint on my patio that cost me $2000 to cover with special paint. My initial complaints and pictures were ignored by the HOA. Finally I got [redacted] with [redacted] Realty who manages the complex and the HOA President to come out and look at other issues and the paint splatters. The HOA President was very rude and asked me why I didn't just use paint thinner and clean it up myself. [redacted] although agreed it should have been cleaned up and agreed to do so. Then in Jan of 2014 I went to an HOA meeting to address other issues and also brought up the paint issue and again [redacted] said it would be taken care of. For the last month I have sent [redacted] 3 emails asking him when this would be taken care of. They have gone unanswered. A week ago I left him a voicemail (he never is supposedly there, or busy), he still has not contacted me. Today I again left another voicemail reluctantly as I know it will go ignored as all my other communication has. This management company and the HOA is always a one sided street. Their street. Business practices like this make me never want to ever live in an HOA again - and definitely not a [redacted] Managed one.Desired Settlement: I want him to get someone out now to clean up the paint splatters immediately! It has been almost 6 months! I want him to communicate like a real business man who believes in his business and not hide and ignore and be respectful his homeowners by acknowledging them.

Business

Response:

As always, there are two sides to every story. Our firm works at the direction from our employer and client, the Board of Directors of the community, not individual homeowners. Our office was given approval to have the paint splatters removed from Ms. [redacted] patio floor. What Ms. [redacted] fails to mention is the Board of Directors also approved her request to have several cosmetic repairs done to the exterior of her home. These items were present when Ms. [redacted] purchased her home. The vendor that performed the repairs to the exterior of Ms. [redacted] also was to remove the paint splatters. Over 3 months passed until Ms. [redacted] notified our office that the paint splatters were not removed. During the period that Ms. [redacted] contacted our office in late April, I was away due to a bereavement leave of absence. My staff was handling emergencies for me in my absence. This was not considered an emergency to my staff but rather a work order request. Once I returned to work I immediately contacted another vendor to have the work completed. Our employer and client, the Board of Directors completely support how our firm has handled this matter. While it is unfortunate that the work was not completed when it originally should have, Ms. Kapitan waited 3 months before contacting our office. At the most recent Annual Meeting of the community, homeowners were overwhelming in their support for the Board of Directors and Management Company due to the constant improvements being completed throughout the community. It is unfortunate that there are a few people that will always think differently.

Consumer

Response:

The paint splatters were cleaned up finally! When [redacted] agreed to take care of it he told me that it may be a bit and would be taken care of when their workers went around and did touch ups. That happened, but my paint splatters weren't cleaned up. I don't think about going out daily weekly to view if this was taken care of (nor should I have to). But, that is no excuse whether 3 months or 9 months - it didn't get done. My emails for a month were ignored as well as 2 voicemails. I am sorry [redacted] had a family situation. But it was poorly handled by his office. They should have replied with the fact that [redacted] was out of town and would respond when he returns. They shouldn't have been forwarding me to his voicemail saying he is currently unavailable and I didn't even tell them why I was calling nor did they ask, so they don't know if it was urgent or not. I pay a lot of money in my HOA fees for this complex to up keep the exterior and grounds. They refuse to do any cosmetic repairs, meaning deteriorated stucco from sprinklers hitting building. We have to look at those nasty marks for years until they paint again in 7-10 yrs. One of my repairs [redacted] speaks of was repaired due to a worker putting a hammer in the drywall of the ceiling of my outside entrance. The other was a piece of wood that is also at the front entrance of my home that was broken and deteriorated badly and they just painted over it (the complex is over 30 yrs old). I have lived here 8 yrs and never had to really deal with them until these issues and it was torture. The HOA is rude and tries to intimidate. I will never live in an HOA again after this. I can't imagine the grief I will get if I have a major issue. But if I do, I will be back.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is now satisfactory to me.

Regards,