Gervais

Considering we now have a three-year bumper to bumper warranty, a $"gift card" is not acceptable for services when little can be done with this amount, nor will it be needed for three yearsThe gift card is an offer of what Buckeye Honda feels is appropriate for several months of asking for help, and basically rubbing our faces in the fact that the warranty - after eight months, was nearly overIt is not my nature to beg, nor will I now, but a $compensation for what we choose to pay due to loss of service for the third vehicle purchased at Buckeye Honda is far from being an outrageous requestI would rather have eight months of interest, or fees for trying to charge the Honda at midnight so it would run at a.m., which it usually didn'tI also think there would be hard feelings in having to come to Buckeye Honda for any kind of servicesMrT [redacted] seems to forget this his manager, Don, screamed in my ear while shaking his fist "Are you buying a car or not!" which was humiliatingHad my wife been able, physically, to pick out her own vehicle, that would have been the last time I stepped through their doorCP was standing there, but who knows? As mentioned, this was her vehicle, she is the one that suffered when it would not start, and she is a disabled AmericanWhile not having a car start might seem minor, try doing this with crippling arthritis or when it is bitterly cold and know it will be the same every, single, dayIn the event that Buckeye Honda would like to compromise, I am willing to accept a payment of $400.00, and Jason, who has called our home to let us know our warranty had less than a month left, knows the number and can call to get our address, which is very likely in your records as wellNone of this has been a good situationBuckeye Honda does have a good service team, but standing there, after so much resentment, would be difficult for anyone

A member of Buckeye Dealership called my home to talk about this disputeThere was no mention of repairing my vehicleThe dealership has not taken into consideration that after no response and transportation I had no other option than to take a loss on the vehicle by trading it in to have safe transportationI was making car payments and paying insurance on a vehicle that could not be trusted to operateI was also reminded that my warranty was over in January, because the dealership put the vehicle into warranty mode in January, This was not a repair offer! My personal feeling is that they knew the car was soldI told "Jason," who I do not believe is a manager or even know if he speaks for the company that I had no other choiceHe wanted to know why we hadn't bought another car as replacement from Buckeye HondaI feel for eight months of uncertainty and much turmoil that a compensation should be madeI think $is more than fair for not following through with the warranty when the vehicle was in my possession and being forced to find alternative forms of transportation, and ultimately, losing money because nearly nothing in the first eight months of a car purchase is anything but interestI would have never traded the car in if it had not left my family stranded! Also, the excuse of not seeing the email sooner is just that - an excuseI have records that indicate the mail was read on December 4th, I waited over two weeks and heard absolutely nothing

At the request of the Mr [redacted] , Buckeye Honda installed non-Honda bushings provided by the customer on his vehicle After this work, the customer complained of a squeaking noise and agreed to provide labor at no charge to install Honda bushings that cost $per bushing The customer then stated that he thought it was $total and not $per bushing Buckeye Honda agreed to only be paid $for installation of the new Honda bushings Buckeye Honda offers two options to the customer:Buckeye Honda will re-inspect the vehicle to determine if there is another cause of the customer's squeaking complaint and offer 20% off of the cost of the repair (parts and labor), orBuckeye Honda will pay $to the customer as resolution of this matter

We contacted the customer in an attempt to provide a repair to the vehicle and learned that the vehicle was traded in for another vehicle at another dealership

We apologize for Mr [redacted] 's situation and for the communication issue involving his Revdex.com complaint We would like to offer Mr [redacted] a $gift card for service or parts at Buckeye Honda We understand that his replacement vehicle was not purchased at Buckeye Honda, but we service all makes and models and would like to rebuild a relationship that has not met either of our expectationsPlease contact Jason H [redacted] at ###-###-#### to coordinate Buckeye mailing the gift card

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID 10637681, and find the resolution is satisfactory to meThe bushings would cost me $Said by the General Manager of Buckeye Honda Regards, [redacted]

I have reviewed the complaint and will discuss this with the Finance Manager involved, who is on vacation this week, and will respond early next week

I have talked to customer. Have an appointment on July 3rd to replace front compliance bushings with factory ones. Customer is paying for parts and Buckeye Honda is paying for labor. Will update file further when work is completed

I have reviewed Ms*** complaint regarding her and her husband's credit inquiries with our finance manager, sales manager and salesperson
I will first say that we apologize that we were not able to obtain the necessary financing to be able to help with their automotive needs It appears that due to the *** military status and address change along with bank policies that required the day resubmission delay, this process was slower and more arduous than normal Our records indicate that the *** were in the dealership first on February 24th and then on March 1stIn that time span, we attempted with several financial institutions to obtain a financing package that satisfied the *** financing needs We started this on February 24th and tried other institutions between then and March 1st Because our system does not retain customer credit information, we cannot see what the *** credit scores were when they first visited However, one of the bank responses that we could access shows a credit score of Also, we would like Ms*** to know that credit scores are not decreased for every inquiry to a credit bureauInstead, credit bureaus view multiple inquiries as one when those inquiries are related to one transactionWe are more than happy to address any concerns with the credit bureau agencies, but Ms*** will have to contact the bureaus directly to initiate their review process We will cooperate fully and assist in any way we can Please let me know if there is anything else we can do to assist. Sincerely, Scott T*** General Manager

Revdex.com: I *** *** respect Buckeye Honda decision but to make a customer wait hours for repairs the 1sy try to fixing the problem and hours the second time to try repair the carAnd was told that the car would not leave the dealership service department until completely done correctly and this was doneAlso from previous mentioned in the Revdex.com agreed upon decision the cost was $total.I'm sure Revdex.com and myself have copies of thisSo I did only pay the $or $and previous $and change..I should be refunded the full amount of both amountsSo a check made out to my name of $Is acceptable and mailed to 3-business days to *** *** ** ***r Ohio 43130.will be acceptible
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Ms*** purchased the referenced vehicle on July 20, with the understanding that it was sold AS IS with no warranty The vehicle unfortunately developed a transmission problem after the sale, and Buckeye Honda agreed to split the cost of the repair with Ms*** so that Ms
*** would only have to pay $of what would be a more than $repair In addition, Buckeye Honda released the repaired vehicle while receiving only $of the payment, deferring the remaining $until October Buckeye Honda is certainly sorry that this situation occurred with MsBourgault's van and has made several concessions, from providing rental vehicles at no cost to discounted repairs to deferred payment, as gestures of good will

Our service manager has talked to the customer and refunded the $diagnostic fee He has also talked to the technician that worked on her vehicle about the hood latch We advised the customer that the hood latch should be inspected, which she said we can do at her next visit It
is our understanding that the issue is resolved based on our prior conversations with the customer

We contacted the customer in an attempt to provide a repair to the vehicle and learned that the vehicle was traded in for another vehicle at another dealership.

We apologize for Mr. [redacted]'s situation and for the communication issue involving his Revdex.com complaint.  We would like to offer Mr. [redacted] a $200 gift card for service or parts at Buckeye Honda.  We understand that his replacement vehicle was not purchased at Buckeye Honda, but we service all makes and models and would like to rebuild a relationship that has not met either of our expectations. Please contact Jason H[redacted] at ###-###-#### to coordinate Buckeye mailing the gift card.

A member of Buckeye Dealership called my home to talk about this dispute. There was no mention of  repairing my vehicle. The...

dealership has not taken into consideration that after no response and transportation I had no other option than to take a loss on the vehicle by trading it in to have safe transportation. I was making car payments and paying insurance on a vehicle that could not be trusted to operate. I was also reminded that my warranty was over in January, 2018 because the dealership put the vehicle into warranty mode in January, 2015. This was not a repair offer! My personal feeling is that they knew the car was sold. I told "Jason," who I do not believe is a manager or even know if he speaks for the company that I had no other choice. He wanted to know why we hadn't bought another car as replacement from Buckeye Honda. I feel for eight months of uncertainty and much turmoil that a compensation should be made. I think $500.00 is more than fair for not following through with the warranty when the vehicle was in my possession and being forced to find alternative forms of transportation, and ultimately, losing money because nearly nothing in the first eight months of a car purchase is anything but interest. I would have never traded the car in if it had not left my family stranded! Also, the excuse of not seeing the email sooner is just that - an excuse. I have records that indicate the mail was read on December 4th, 2017. I waited over two weeks and heard absolutely nothing.

At the request of the Mr. [redacted],  Buckeye Honda installed non-Honda bushings provided by the customer on his vehicle.  After this work, the customer complained of a squeaking noise and agreed to provide labor at no charge to install 2 Honda bushings that cost $18 per bushing.  The...

customer then stated that he thought it was $18 total and not $18 per bushing.  Buckeye Honda agreed to only be paid $18 for installation of the 2 new Honda bushings.  Buckeye Honda offers two options to the customer:1. Buckeye Honda will re-inspect the vehicle to determine if there is another cause of the customer's squeaking complaint and offer 20% off of the cost of the repair (parts and labor), or2. Buckeye Honda will pay $100 to the customer as resolution of this matter.

Please Cancel this complaint . The matter has been resolved by Buckeye Honda in Hilliard.Thank you

Considering we now have a three-year bumper to bumper warranty, a $200 "gift card" is not acceptable for services when little can be done with this amount, nor will it be needed for three years. The gift card is an offer of what Buckeye Honda feels is appropriate for several months of asking for help, and basically rubbing our faces in the fact that the warranty - after eight months, was nearly over. It is not my nature to beg, nor will I now, but  a $500.00 compensation for what we choose to pay due to loss of service for the third vehicle purchased at Buckeye Honda is far from being an outrageous request. I would rather have eight months of interest, or fees for trying to charge the Honda at midnight so it would run at 6 a.m., which it usually didn't. I also think there would be hard feelings in having to come to Buckeye Honda for any kind of services. Mr. T[redacted] seems to forget this his manager, Don, screamed in my ear while shaking his fist "Are you buying a car or not!" which was humiliating. Had my wife been able, physically, to pick out her own vehicle, that would have been the last time I stepped through their door. CP was standing there, but who knows?  As mentioned, this was her vehicle, she is the one that suffered when it would not start, and she is a disabled American. While not having a car start might seem minor, try doing this with crippling arthritis or when it is bitterly cold and know it will be the same every, single, day. In the event that Buckeye Honda would like to compromise, I am willing to accept a payment of $400.00, and Jason, who has called our home to let us know our warranty had less than a month left, knows the number and can call to get our address, which is very likely in your records as well. None of this has been a good situation. Buckeye Honda does have a good service team, but standing there, after so much resentment, would be difficult for anyone.

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10637681, and find the resolution is satisfactory to me. The bushings would cost me $18.00. Said by the General Manager of Buckeye Honda. 
Regards,
[redacted]