Get Away Today, Inc. Reviews (7)
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Get Away Today, Inc. Rating
Address: 1650 E 5700 S, South Ogden, Utah, United States, 93421-0028
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We contacted this customer and took care of her. After reading what took place, we put corrective action steps into place as this is not how we normally operate. We owned up to the mistakes and now have a very happy customer
We are truly sorry this guest didn't receive his package. We are issuing new tickets and requiring a signature so that there is no question as to where the package is. We have every package tracked and it did show it delivered to his mailbox on March 14th.As a measure of good will we
have provided Character Dining Tickets - since it is his Honeymoon
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much!
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***,
and find that this resolution is more than satisfactory to meThey reimbursed me for more than I was seeking by including the shipping costs and giving me a $creditThey've been great
Sincerely,
*** ***
We were able to get in contact with Mr*** and the issue has been resolved. We were able to get the 2nd Credit Card to go through and he received his tickets. Very nice gentleman
This complaint has been resolved. We contacted [redacted] and was able to resolve this issue and surprise and delight her with our award winning customer service.
We are working directly with Mrs. [redacted] to fix the error of the names on the tickets. We take price in our customer service and will make sure she it taken care of. The current process may take a day or two to resolve.