The customer is absolutely correct in her complaint In the transfer from the orders at the office to the kitchen the customer's order was not included As a result the order preparation was not started until notification by the customer looking for the order It was a terrible mistake that we regret [redacted] is very loyal to her customers and is very apologetic and disappointed in this happening It was not her error but an error by the catering [redacted] Our extreme apology to the customer and we will fully refund the money for that order There is not much more of an excuse that we can make but an unfortunate mistake on our part We are taking measures to cross check and triple check kitchen/office orders to avoid a repeat occurrence To our customer, we are so very sorry and understand the bad situation that this put you in.Ron L [redacted] Antonio M [redacted]
The customer is absolutely correct in her complaint. In the transfer from the orders at the office to the kitchen the customer's order was not included. As a result the order preparation was not started until notification by the customer looking for the order. It was a terrible...
mistake that we regret. [redacted] is very loyal to her customers and is very apologetic and disappointed in this happening. It was not her error but an error by the catering [redacted] Our extreme apology to the customer and we will fully refund the money for that order. There is not much more of an excuse that we can make but an unfortunate mistake on our part. We are taking measures to cross check and triple check kitchen/office orders to avoid a repeat occurrence. To our customer, we are so very sorry and understand the bad situation that this put you in.Ron L[redacted]Antonio M[redacted]
The customer is absolutely correct in her complaint In the transfer from the orders at the office to the kitchen the customer's order was not included As a result the order preparation was not started until notification by the customer looking for the order It was a terrible mistake that we regret [redacted] is very loyal to her customers and is very apologetic and disappointed in this happening It was not her error but an error by the catering [redacted] Our extreme apology to the customer and we will fully refund the money for that order There is not much more of an excuse that we can make but an unfortunate mistake on our part We are taking measures to cross check and triple check kitchen/office orders to avoid a repeat occurrence To our customer, we are so very sorry and understand the bad situation that this put you in.Ron L [redacted] Antonio M [redacted]
The customer is absolutely correct in her complaint. In the transfer from the orders at the office to the kitchen the customer's order was not included. As a result the order preparation was not started until notification by the customer looking for the order. It was a terrible...
mistake that we regret. [redacted] is very loyal to her customers and is very apologetic and disappointed in this happening. It was not her error but an error by the catering [redacted] Our extreme apology to the customer and we will fully refund the money for that order. There is not much more of an excuse that we can make but an unfortunate mistake on our part. We are taking measures to cross check and triple check kitchen/office orders to avoid a repeat occurrence. To our customer, we are so very sorry and understand the bad situation that this put you in.Ron L[redacted]Antonio M[redacted]