Get Fit Athletic Club

To whom it may concern: This is in response to case ID [redacted] regarding [redacted] I have pulled a copy of Mr [redacted] ' signed contract (attaching a copy) He signed the contract on 11/23/2016, it was for a $membership He paid $on that day His membership dues were due on 12/6/2016, his credit card was declinedABC our billing company tried to charge his credit card again on 12/9, 12, 14, 16/On 12/16/the card with through, and they added a $service fee The total amount deducted as $($dues plus $service fee) We do not take cancellations over the phone, so when Mr [redacted] called to cancel he was told he would have to come in I am sorry that Mr [redacted] had a problem with management when he came in to cancel That should have never happened I have instructed the Operations Manager to refund Mr [redacted] $and to cancel his membership, the refund and cancellation were processed on January 5, I have also instructed Management to contact Mr [redacted] with an apology, a message was left on Mr [redacted] answering service If you have any questions please give me a call Our members are very important to us, I do everything I can to take care of them PJ Jones Get Fit VP 859-582-

To whom it may concern:   This is in response to case ID [redacted] regarding [redacted].   I have pulled a copy of Mr. [redacted]' signed contract (attaching a copy).  He signed the contract on 11/23/2016, it was for a $24.99 membership.  He paid $1.00 on that...

day.  His membership dues were due on 12/6/2016, his credit card was declined. ABC our billing company tried to charge his credit card again on 12/9, 12, 14, 16/2016. On 12/16/2016 the card with through, and they added a $15.00 service fee.  The total amount deducted as $39.99. ($24.99 dues plus $15.00 service fee).   We do not take cancellations over the phone, so when Mr. [redacted] called to cancel he was told he would have to come in.  I am sorry that Mr. [redacted] had a problem with management when he came in to cancel.  That should have never happened.  I have instructed the Operations Manager to refund Mr. [redacted] $39.99 and to cancel his membership, the refund and cancellation were processed  on January 5, 2017.  I have also instructed Management to contact Mr. [redacted] with  an apology, a message was left on Mr. [redacted] answering service.    If you have any questions please give me a call.  Our members are very important to us, I do everything I can to take care of them.   PJ Jones Get Fit VP 859-582-0472

Get Fit has removed [redacted] from collections, also removed all past due amount.  As Ms. [redacted] requested, we have cancelled her Personal Training, we have left her gym membership open.  Erin G[redacted] the Operation Manager at the gym, has contacted Ms. [redacted].  If you have any...

questions please feel free to contact me at 859-582-0472.     Thank You,  Cheryl H[redacted]--Asst to Owner