Get in Line Striping and Sealcoating, LLC

Prospect Management Company is a property management company that manages condominium associationsWe are not a cleaning company or a maintenance companyProspect Management was hired by the Six Mile Creek Condominium Association to manage association businessAs the management company for this condominium association, we take direction from the condominium association’s Board of Directors, who are homeowners at Six Mile Creek that were elected to serve on the Board by the other homeowners in the associationAs part of our duties to our client, Six Mile Creek Condominium Association, we are tasked with soliciting bids from outside service providers for services such as cleaning and maintenanceWe do not perform these services ourselvesWe bring these bids before the condominium association Board of Directors who then make a decision on which service provider to useWith regard to the cleaning of the building, Prospect Management was not hired to clean the building and does not perform this serviceThe Board of Directors for Six Mile Creek selected the company “Cleaning of Office LLC” to clean the common areas, and signed a contract with them – the contract is between the Six Mile Creek Condominium Association and Cleaning of Office LLCProspect Management is only the custodian of the contract between the cleaning company and Six Mile Creek condominium association, and our duty is to notify the vendor as necessary when corrective actions are neededEach of Mr [redacted] ’s complaints have been relayed to the cleaning companyIf this Mr [redacted] feels that the cleaning company still has not addressed these cleaning issues, we will again bring it to the cleaning company’s attentionIf the Board of Directors of Six Mile Creek deems the cleaning company’s services to be unsatisfactory, they will direct us (Prospect Management) to solicit bids for a new cleaning companyTo date, they have not directed us to do soIn addition, Prospect Management is not a maintenance company“Maintenance & Remodeling Services LLC” is the maintenance company used for general maintenance at Six Mile CreekMaintenance & Remodeling Services has not been instructed by us or the Board of Directors to clean the common areas of the buildingMRS has been directed to inspect all common areas of the condo association, replacing light bulbs and making other minor repairs as neededMRS has also been instructed to inspect building mechanicals and report areas of concern that are above their expertise to Prospect ManagementIt is worth noting that the Board of Directors has elected to have MRS on site times a month for hours each timeThe Board could decide to have a technician from Maintenance & Remodeling Services LLC there every day, but then the Six Mile Creek condominium association would be looking at a significant fee due to the non-sustainable cost of having a tech on site hours a day M-F(All owners within the condo association, including Mr [redacted] , pay a monthly association fee, and these funds are used to pay for all services performed at the property, including maintenance and cleaning)Since the cost of having a maintenance tech onsite every day would be too great, the Board of [redacted] fax www.pmcwi.com Directors has chosen to have the maintenance tech visit just twice a monthAs with any condo association, the Management Company and the Board of Directors cannot catch every issue that may arise, since we are not onsite 24/Homeowners at Six Mile Creek have a responsibility to report items to the management company in order to correctFinally, the lights Mr [redacted] references are the exterior building lightsThese lights are on an automatic timer that is set to turn the exterior lights on at a set timeAs the season changes, the timer will need to be adjusted so the lights come on earlierGiven that Maintenance & Remodeling Services is only approved to be on site every other week, there will be times during the season changes when dusk sets in sooner that the lights turn onWe are aware of this issue and the timer will be adjusted during the maintenance tech’s next scheduled visitThe property manager for Six Mile Creek is looking into installing a photo eye on the lights (this would detect darkness and turn the lights on automatically) so we do not run into this issue in the futureOnce pricing for the photo eye is obtained, the property manager will present it to the Six Mile Creek Board of Directors and they will decide whether to implement itDue to the nature of a condo association, which is a multi-family building in which multiple homeowners share a building and common areas together, unfortunately the services performed by the outside contractors will not always be to the liking of every single homeownerMr [redacted] has relayed these concerns to us previously and we have responded in kindHowever should the Board of Directors of Six Mile Creek Condominium association direct Prospect Management to make a change in service providers or services, we will do as directedWe do not take direction from singular homeowners, rather from the Board of Directors as we are contracted to doProspect Management Company Managing Agent for Six Mile Creek Condominiums Owner’s Association, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Prospect Management states it was hired to oversee the cleaning and maint of the building, not to perform those tasks and since they admit to this, the fact that the property has not been property cleaned is Propect's failure as the property managerProspect has a history of mistating the facts and this continues- The common areas are not cleaned every two weeks as has been suggested if they were my complaints would not have been madeNo one expects the property which is treated with pride by the owners to need cleaning more often then twice monthlyBut, the common areas are not cleaned every two weeks regardless of what the schedule may beI am not unreasonable and I do understand that all issues will take some time to addressI contacted the Revdex.com only after several failed attempts for acton by PropsectI made Prospect aware of the dead bugs in the INTERIOR light fixtures over two weeks ago and that issue has yet to be addressed. Again, Prospect has stated it is the property manager, but then goes into some detail as to why it is not responsible for the actions of those hired to clean the buildingWhat is Prosect managing other than the collection of the owner's assn dues?
Regards,
*** ***

Prospect Management Company is a property management company that manages condominium associations. We are not a cleaning company or a maintenance company. Prospect Management was hired by the Six Mile Creek Condominium Association to manage association business. As the management company for this...

condominium association, we take direction from the condominium association’s Board of Directors, who are homeowners at Six Mile Creek that were elected to serve on the Board by the other homeowners in the association. As part of our duties to our client, Six Mile Creek Condominium Association, we are tasked with soliciting bids from outside service providers for services such as cleaning and maintenance. We do not perform these services ourselves. We bring these bids before the condominium association Board of Directors who then make a decision on which service provider to use. With regard to the cleaning of the building, Prospect Management was not hired to clean the building and does not perform this service. The Board of Directors for Six Mile Creek selected the company “Cleaning of Office LLC” to clean the common areas, and signed a contract with them – the contract is between the Six Mile Creek Condominium Association and Cleaning of Office LLC. Prospect Management is only the custodian of the contract between the cleaning company and Six Mile Creek condominium association, and our duty is to notify the vendor as necessary when corrective actions are needed. Each of Mr. [redacted]’s complaints have been relayed to the cleaning company. If this Mr. [redacted] feels that the cleaning company still has not addressed these cleaning issues, we will again bring it to the cleaning company’s attention. If the Board of Directors of Six Mile Creek deems the cleaning company’s services to be unsatisfactory, they will direct us (Prospect Management) to solicit bids for a new cleaning company. To date, they have not directed us to do so. In addition, Prospect Management is not a maintenance company. “Maintenance & Remodeling Services LLC” is the maintenance company used for general maintenance at Six Mile Creek. Maintenance & Remodeling Services has not been instructed by us or the Board of Directors to clean the common areas of the building. MRS has been directed to inspect all common areas of the condo association, replacing light bulbs and making other minor repairs as needed. MRS has also been instructed to inspect building mechanicals and report areas of concern that are above their expertise to Prospect Management. It is worth noting that the Board of Directors has elected to have MRS on site 2 times a month for 3 hours each time. The Board could decide to have a technician from Maintenance & Remodeling Services LLC there every day, but then the Six Mile Creek condominium association would be looking at a significant fee due to the non-sustainable cost of having a tech on site 8 hours a day M-F. (All owners within the condo association, including Mr. [redacted], pay a monthly association fee, and these funds are used to pay for all services performed at the property, including maintenance and cleaning). Since the cost of having a maintenance tech onsite every day would be too great, the Board of [redacted] [redacted] [redacted] fax www.pmcwi.com Directors has chosen to have the maintenance tech visit just twice a month. As with any condo association, the Management Company and the Board of Directors cannot catch every issue that may arise, since we are not onsite 24/7. Homeowners at Six Mile Creek have a responsibility to report items to the management company in order to correct. Finally, the lights Mr. [redacted] references are the exterior building lights. These lights are on an automatic timer that is set to turn the exterior lights on at a set time. As the season changes, the timer will need to be adjusted so the lights come on earlier. Given that Maintenance & Remodeling Services is only approved to be on site every other week, there will be times during the season changes when dusk sets in sooner that the lights turn on. We are aware of this issue and the timer will be adjusted during the maintenance tech’s next scheduled visit. The property manager for Six Mile Creek is looking into installing a photo eye on the lights (this would detect darkness and turn the lights on automatically) so we do not run into this issue in the future. Once pricing for the photo eye is obtained, the property manager will present it to the Six Mile Creek Board of Directors and they will decide whether to implement it. Due to the nature of a condo association, which is a multi-family building in which multiple homeowners share a building and common areas together, unfortunately the services performed by the outside contractors will not always be to the liking of every single homeowner. Mr. [redacted] has relayed these concerns to us previously and we have responded in kind. However should the Board of Directors of Six Mile Creek Condominium association direct Prospect Management to make a change in service providers or services, we will do as directed. We do not take direction from singular homeowners, rather from the Board of Directors as we are contracted to do. Prospect Management Company Managing Agent for Six Mile Creek Condominiums Owner’s Association, Inc.