Get in Shape for Women

I lost pounds while I was at Get in Shape for WomenThe trainers are great and really hold you accountable and help you to reach your fitness goalsI highly recommend GISFW if you are looking for help with losing some pounds while learning how to eat a healthy well rounded diet and get fit and look tonedEveryone is very friendly and they make you feel comfortableI loved the small group training sessions and I met so many great women! It was very positive experience for meI am a huge fan!

Ms. [redacted] came into our studio and signed up for a promotional personal training package on November 24th, 2014. [redacted] worked out at our studio with multiple trainers who have their own personal training style. So to say the workouts where repetitive is not possible because each workout is...

different every time a client comes in. Ms. [redacted] worked out 3x a week right up until Christmas, so Ms. [redacted] trained 4 out of the 6 weeks she was signed up with us. During the course of a week, a client who comes in 3x trains their lower body (legs and core muscles) one day, then they will train their upper body another, and a combination of lower and upper body on the third day. So I truly do not understand how that would be considered repetitive. On the nutritional side, when a client joins they have a nutritional consult with either the owner (me) or the manager. Ms. [redacted] sat down  with both and had face to face nutritional conversations. Yes a weekly email is sent out to ALL of our clients giving them ideas and tips to help them be succesful. Regarding the personal information, we are a gym, we are not a hospital or Dr. and there is not other than name,address,ect a confidentiality agreement. Ms. [redacted] gave us the wonderful news that she was expecting. She did not once mention that it was a secret from her mother in law, nor did she request it to be kept silent. (which she never told her mother in law that she had joined our gym, her mother in law found out because Ms. [redacted] was on our rising stars board because she was doing very well in the program.) So another trainer not realizing that her mother in law did not know, accidentaly in conversation asked if she was excited to be a grandmother. That is all. Ms. [redacted] came in two more workout sessions after that, then right after Christmas stopped coming. Did not reach out to us to cancel her appointments, and in fact multiple trainers, and I, reached out to Ms. [redacted] to see why she had not been coming to her workouts. We only found out about her being disgruntled when she tried to recieve a refund on her package that she had already used 3/4 of. It is a shame Ms. [redacted] has gone to this extent to hurt us, because we have many many great thing's to offer with so much knowledge and so much passion for what we do. We have had many wonderful women succeed and transform, reaching their goals of a healthier and fitter life. I am also very pleased to say that over a year later the mother in law is still a member with us.

Review: On July 22, 2014 I joined Get In Shape for Women in Westfield. I paid $279.00 (Two Hundred and Seventy nine dollars) and the next week I found out the owner was closing the doors on August 1, 2014. I did not received the whole training package 6 weeks of training 3 times per week and one on one nutrition guide. I was told to call the owner at his Warren Office located a[redacted] phone number [redacted]. Also, at this point no one called me or sent me an e-mail that the Westfield Location was closing down. I called the Warren Location and spoke with the owners son [redacted] and he was very rude to me and I was told I will not get my money back because they are filling Bankruptcy and was told to continue my 6 week program in Warren. Warren, NJ is far for me to travel after work. Another week went by and still the owner has not called me. I called on Saturday July 26, 2014 and spoke with the Owner and he told me he will not give me my money back because he lost a lot of money in at the Westfield Facility. I told him if he was closing down he should have not taken any new memberships.Desired Settlement: I would like to receive a refund since the Westfield Location closed I had to join another location program paying another $279.00.

Business

Response:

The statement made by the above contains many inaccuracies. The studio closed August 9, 2014 not August 1, 2014. We were in negotiations with a buyer and the deal fell through at the last moment — the manager signed her up for 6 weeks unaware of any of this The clients had full use of the facility up to and including August 9.

This person, like everyone else was sent numerous emails explaining the situation. She was offered 3 solutions 3 gyms in the area agreed to honor any memberships. It was brought to my attention that [redacted] joined the Scotch Plains location and Scotch Plains absorbed the full cost ($279). I explained this to [redacted] but she would not stop screaming long enough for me to say much.

She is obviously trying to get her money back while another studio paid for her full membership. She can’t have it both ways and this is What we tried to convey to [redacted].