Get Ink Tattoo

Complaint:***
I am rejecting this response because: The appointment was rescheduled for 3/3- NOT 2/
Sincerely,
***

Please see Final Response as attachment from company

Regarding [redacted]  PLEASE SEE ATTACHMENT    ...

Above is a screenshot of the text between [redacted] and [redacted] the artist she had an appointment scheduled with.  The client had an appointment for 2/24/15 that she did not show up for, she called then on 2/26/15 stating she was in the hospital on 2/24/15 and wanted to know if she could reschedule (as you can see above in the text she did not menton that). I told her that normally she would have lost her deposit because we have a 48 hour rescheduling policy but because of the situation we would allow her to reschedule and keep her deposit. Client was scheduled again for 3/4/15. Since our confirmation calls are done on Thursdays (for the following week) which was the day SHE called we would not have called her again; her rescheduling was her confirmation. March 4th came around and again she did not show, did not call. I called her that morning and left a message to see if she was coming in because she was due in at 10am. [redacted] emailed the shop the day after trying to reschedule once again and I reminded her of the previous conversation and that she unfortunately forfeited her deposit. Our policy which is posted at the shop states that all deposits are non-refundable.

Review: I put a deposit down on a tattoo session ($100.) The day of the session, I had to see a doctor for a health condition. The shop rescheduled me for a week later. Only two days later, they called me saying the session was that day. However, we scheduled it to be a week from the original appointment.

Now they will not refund me or admit their mistake.Desired Settlement: I want my $100 back.

Business

Response:

Regarding [redacted] PLEASE SEE ATTACHMENT Above is a screenshot of the text between [redacted] and [redacted] the artist she had an appointment scheduled with. The client had an appointment for 2/24/15 that she did not show up for, she called then on 2/26/15 stating she was in the hospital on 2/24/15 and wanted to know if she could reschedule (as you can see above in the text she did not menton that). I told her that normally she would have lost her deposit because we have a 48 hour rescheduling policy but because of the situation we would allow her to reschedule and keep her deposit. Client was scheduled again for 3/4/15. Since our confirmation calls are done on Thursdays (for the following week) which was the day SHE called we would not have called her again; her rescheduling was her confirmation. March 4th came around and again she did not show, did not call. I called her that morning and left a message to see if she was coming in because she was due in at 10am. [redacted] emailed the shop the day after trying to reschedule once again and I reminded her of the previous conversation and that she unfortunately forfeited her deposit. Our policy which is posted at the shop states that all deposits are non-refundable.

Consumer

Response:

Review:[redacted]

I am rejecting this response because: The appointment was rescheduled for 3/3- NOT 2/24.

Sincerely,

Business

Response:

Please see Final Response as attachment from company