Get It Digital

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Get it digital, the seller of the camera, has claimed that the strap got "loose" because it was not attached properly by me, so it was my fault, and they came to this conclusion from the pictures I sent themI have attached a copy of the same picture I sent to them earlier, and it shows how I attached the strapI followed the manual instructions for attaching the strap, I also checked online and I did not find how my strap was not attached in he "right" wayThey always talked vaguely that I need to loop it in three times, and I really don't know what they mean by thatI have sent them pictures, why don't they share some pictures and/or web sites that will clarify how mine was faultyAnd why don't they talk about the manual that came with the camera? I followed the manual instructions, the picture also matches the manual, but they don't talk about the manualTheir second argument is that since I had the strap loose once before, then I should have contacted them earlierMay be I could have done that, but I thought that was a rare accident and would not repeatBut when the strap got loose for the second time and fell, then I had to contact themOne more thing, they have claimed that in years of business they never had any complain related to loose strapBut here at Purdue University campus I know a photographer who owns a Nikon camera and who also faced exactly the same problem with her camera strap, and her camera is one year oldSo now she ties knot to save her camera from any more fallingThank you.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***,We understand that you have had issues with your product and with our company and we would be happy to help you resolve this.We searched for your order by your name and found it to be order # ***Please use it for future references.I have reviewed your case with our representatives at
our company and would like to update you.Firstly, we don't have anyone at our company by the name of ***I'm not sure who you spoke to but what I was told is that you contacted to get your camera serviced by our seller warranty and it is currently under the process of getting appraised and fixed.As you can see from the listing, we specify in our listing description that the item you purchased is an import model with a seller warrantyAs you can see:"Seller Warranty: YESyear USA WarrantyWarranty Provider: 3rd party authorized professionals, via sellerSeller Warranty Coverage: manufacturer defects,same as manufacturer warrantyWarranty: YESImported Model with 3year USA Seller Warranty"An import model simply means that there is no manufacturer warranty on your product - so the Canon warranty for this product is not validTherefore, we provide a seller warranty which pretty much covers the exact same defects the manufacturer warranty covers - manufacturer defects onlySince your camera is still valid for our seller warranty, we asked you to send it in to us so we can verify the reason for the defectIf the reason for the defect turns out to be a manufacturer defect, we will cover the costs for the repair up to the cost of the product or send you a replacement if the product is deemed unfix-ableWe use 3rd party service providers- Sometimes we use Canon directly, and other times we use other companies such as *** *** *** etc.At this point your camera was sent in for an appraisalThis means that it was sent to the 3rd party to confirm that the defect is indeed a manufacturer defect and not caused by the user himselfIt seems from the info you provided that this may be a manufacturer defect, but, since we are not the professionals, we can't evaluate this on siteSo it has to be sent in to the professionalsThis process can take several weeksThe amount of time for the process to take is not up to us but up to the company fixing your camera.We will keep you posted as soon as we have any updatesFeel free to email us or contact us directly for further information or questions.Regards,***
*** ** ***

The refund was processed today.The buyer asked to cancel his order on Dec***, processing refunds can take up to hours (business days), not within seconds of the requestThis buyer must be patient, he is not our one and only customer.Please close this case

Thank you for giving us the opportunity to assist you.I attached a few photos so you can see how the strap is supposed to get attached.As you can see, there is a difference between the way the strap was attached by you and the way it should have been attached (per Nikon)There is an opening between the folds of your strap which shouldn’t be thereOnce the strap is looped in times, the loop gets closed together, and there should be no possible way for it to get loose.You can also see this information on the Nikon websiteThey explain in detail how the strap should be attached.Buyers contact us all the time just to verify how to use the strapIt seems pretty easy to adjust it without reading the instructions, but if not attached correctly, the camera can fall.I know that this is not the response you were expecting, however, we will not be able to take responsibility for a negligence that was not due to our fault.We hope you understand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Get it digital, the seller of the camera, has claimed that the strap got "loose" because it was not attached properly by me, so it was my fault, and they came to this conclusion from the pictures I sent them. I have attached a copy of the same picture I sent to them earlier, and it shows how I attached the strap. I followed the manual instructions for attaching the strap, I also checked online and I did not find how my strap was not attached in he "right" way. They always talked vaguely that I need to loop it in three times, and I really don't know what they mean by that. I have sent them pictures, why don't they share some pictures and/or web sites that will clarify how mine was faulty. And why don't they talk about the manual that came with the camera? I followed the manual instructions, the picture also matches the manual, but they don't talk about the manual. Their second argument is that since I had the strap loose once before, then I should have contacted them earlier. May be I could have done that, but I thought that was a rare accident and would not repeat. But when the strap got loose for the second time and fell, then I had to contact them. One more thing, they have claimed that in 10 years of business they never had any complain related to loose strap. But here at Purdue University campus I know a photographer who owns a Nikon camera and who also faced exactly the same problem with her camera strap, and her camera is one year old. So now she ties knot to save her camera from any more falling. Thank you.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
** [redacted]

Hi Sir,You already filed a complaint with [redacted] and we explained to you that the reason you strap was 'loose' was because you didn't attach it to your camera properly. We asked you to send pictures of your strap and from the photos it is very clear that the problem with the strap is on your end. If...

you search on [redacted], you will see how the nikon strap is supposed to be attached. Once attached properly, there is no possible way for the strap to be loose. It's not a clip or a button that can loosed with time and disconnect. It's a belt like structure that is impossible to get loose once it is attached properly. You were supposed to loop in the strap into the belt and then loop it in a 3rd time into the second plastic part. (it's difficult to explain it like this, so we suggest you search it on Nikon website). We have had many different types of customer service issues and in our over 10 years in business we never even once had a customer who told us that the strap was loose. This is because, it is practically impossible for the strap to be loose because of the mechanism of the way it is built.Secondly, in your message, you stated that the strap was loose and it disconnected once or twice before (Your message as follows: "I used the camera on very few occasions, only about 100 clicks, but the camera strap is very loose, the camera gets loose from the strap on its own and its not safe. today the camera FOR THE SECOND TIME got loose from the strap and fell, now I see the metering malfunction error....") Why did you wait until the camera showed to you an error message after falling a 2nd time to contact us about your strap?? As soon as you saw that the strap was loose, you were supposed to stop using it and contact us for assistance on how to properly adjust it. We sincerely apologize, we know this is not the answer you were expecting, but we won't be able to take any responsibility for your mistake.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I want to thank Revdex.com for intervening in settling this dispute of which I vehemently believe that without Revdex.com participation, none of these resolutions would have been met. 
Sincerely,
[redacted]

Review: I purchased a nikon 810 camera on [redacted] from getitdital on * oct 2015 it was listed with I year warrantee and to be delived ** oct 2015 I purchased it. On ** November I had an issue with it while away at job site using it. I return to Dover de on the [redacted] of Nov at 10:30 pm I could not call until Monday the [redacted] to report problem. Getitdital had cotacted me on the [redacted] of October the rep was John who offered me an extended warranty if I changed a negative feedback on [redacted] for late shippment an extended warranty on top of 1 year I said yes and vhanged feedback

Now that I have an issue within e0days of receipt they wont jonor either warranty 1 yr or extended or 30 days help theu wont work with at all [redacted] is no help.Desired Settlement: I would like to have warranty honored and camera fixed. John with Getitdital has a record of call asking to change feedback not offering warranty I have my honor and wife who will witness transaction truth an honest 26 year Army veteran and business owner.

Business

Response:

Hi,We understand that there is an issue with your order and we will do our best to assist you in the most satisfactory way as possible.Your claims shows us an Order Number: [redacted].Your order # seems to be missing several digits. Please provide us with an order # that begins with E0 and is followed by 6 additional digits. You should be able to locate it from any of the emails sent to you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

you needed a correct sales receipt# [redacted] that is on the invoice from getitdigital]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by t he business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I will attempt to give a positive feedback when I am 100% sure that you will honor your word so send me proof of some kind of warranty and I will do so. Until then I am contacting [redacted] in person to see how to EFFECTIVELY change the feedback I have shown I am a man of my word you are yet to do that. I have been in contact with the Nikon Corp and have been instructed on what to do if this does not happen.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We understand that you feel that you have 'have shown you are a man of your word." Unfortunately, we do not support that, since we hardly feel that leaving us 2 negative feedbacks counts as following an agreement. We apologize but we will not reward your 2nd negative feedback. If you do follow our initial agreement, we will stick our our promise and send you the warranty. We hope you are successful. Thank you

Review: I contacted the named business to cancel my order within an hour of the made purchase, after suspecting fraudulent behavior. Shipping of the item had not been initiated. The merchant refused to honor my request of canceling the transaction and offer full refund. After which the merchant hang up the phone on me, in the name of transferring the call to billings department. Attempts to get to the merchant have been futile.Desired Settlement: Business has to honor customers cancellation request that was made within an hour of purchase and make full refund what was paid.

Business hang up the phone on consumer when the consumer mentioned "refund." needs to improve their customer service policies.

Business

Response:

The refund was processed today.The buyer asked to cancel his order on Dec[redacted], processing refunds can take up to 48 hours (business days), not within 5 seconds of the request. This buyer must be patient, he is not our one and only customer.Please close this case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I want to thank Revdex.com for intervening in settling this dispute of which I vehemently believe that without Revdex.com participation, none of these resolutions would have been met.

Sincerely,

Review: I have never had a worse experience with a business, online or in person. I purchased a purportedly new Canon 6D from Getitdigital on [redacted] in August 2014; immediately following the purchase I became suspicious of their company due to the emails with improper English they began sending me. I mistakenly assumed since my camera was under a one-year Canon warranty and three-year warranty with the company, that I would be covered from a damaged camera. Upon first use of the camera, I and other professional photographers noticed front focusing issues and problems with the light sensor. I sent the camera into Canon for repairs and was told [redacted] and Getitdigital were not authorized Canon sellers, and therefore the one-year Canon warranty was void. I then contacted Getitdigital and was told my camera may or may not be covered under the warranty, and it would take 8 weeks for them to inspect it or charge me for the repairs. I requested a refund for the camera, contacted [redacted] for a refund and to open a dispute, and contacted my credit card company to advocate for me, but too much time had passed. Now I am stuck with a faulty camera and out $1,600. I spoke to [redacted] at Getitdigital twice in the last two weeks, and first he told me that he receives the camera and immediately ships it to Canon for repairs since Getitdigital does not do any repairs themselves. Today when I called to check the status of the camera (because I had no other choice but to send it to them), he told me he sends the camera to a technician trained on Nikon cameras. When I reminded him I own a Canon and that he lied to me about where he sends the camera, he, per usual, became belligerent, agitated, defensive, angry, and continually interrupted me and belittled me. I have asked for a refund every single time I've interacted with this company to no avail. Absolutely worst experience I've ever had purchasing any item or working with any business. These people are scammers to the tenth degree and should be out of business.Desired Settlement: Refund of the camera in full - $1,599.99.

Business

Response:

Hi [redacted],We understand that you have had issues with your product and with our company and we would be happy to help you resolve this.We searched for your order by your name and found it to be order # [redacted]. Please use it for future references.I have reviewed your case with our representatives at our company and would like to update you.Firstly, we don't have anyone at our company by the name of [redacted]. I'm not sure who you spoke to but what I was told is that you contacted to get your camera serviced by our seller warranty and it is currently under the process of getting appraised and fixed.As you can see from the listing, we specify in our listing description that the item you purchased is an import model with a seller warranty. As you can see:"Seller Warranty: YES. 3 year USA WarrantyWarranty Provider: 3rd party authorized professionals, via sellerSeller Warranty Coverage: manufacturer defects,same as manufacturer warrantyWarranty: YES. Imported Model with 3year USA Seller Warranty"An import model simply means that there is no manufacturer warranty on your product - so the Canon warranty for this product is not valid. Therefore, we provide a seller warranty which pretty much covers the exact same defects the manufacturer warranty covers - manufacturer defects only. Since your camera is still valid for our seller warranty, we asked you to send it in to us so we can verify the reason for the defect. If the reason for the defect turns out to be a manufacturer defect, we will cover the costs for the repair up to the cost of the product or send you a replacement if the product is deemed unfix-able. We use 3rd party service providers- Sometimes we use Canon directly, and other times we use other companies such as [redacted] etc.At this point your camera was sent in for an appraisal. This means that it was sent to the 3rd party to confirm that the defect is indeed a manufacturer defect and not caused by the user himself. It seems from the info you provided that this may be a manufacturer defect, but, since we are not the professionals, we can't evaluate this on site. So it has to be sent in to the professionals. This process can take several weeks. The amount of time for the process to take is not up to us but up to the company fixing your camera.We will keep you posted as soon as we have any updates. Feel free to email us or contact us directly for further information or questions.Regards,[redacted]

Review: I ordered lens from getitdigital via [redacted] at 05/**/15. But I didn't get it by now. The tracking information showed it was delivered and left at the front door of my house at 06/**/15, but I didn't find it. I asked my neighbors and they said they didn't see any package delivered to me. I asked [redacted] to check if they delivered the package to wrong address, but I didn't get any formal response from [redacted] about this case. [redacted] said they will send their investigation result directly to the seller. So I raised case to [redacted] and [redacted] asking for refund. But my request was declined without given any evidence about if the package delivered correctly. I think the sell should have the responsibility to make sure the item buyer bought to be delivered to the buyer and should have the responsibility if there is any fault of delivery if buyer couldn't receive the item. So I'm asking for refund me $579 for the cost of the lens I ordered.Desired Settlement: Provide me direct evidence about the successful delivery (not just tracking information because there were lots of cases the deliver drivers delivering to wrong address, damaging packages, or even stealing packages and lying to investigation), or refund me the total price of the lens I ordered

Review: I ordered a Nikon Camera D7100 package that included 2 lenses. The camera I ordered is a USA version camera. I recieved 2 lenses as they portrayed in the listing however, these lenses are the EU or International versions and NOT the US version. Subsequently the one lens does not work with the camera. It is the 18-55mmAF-S DX G lens. I checked the serials on it and it does not have the US stamped on it. I bought a USA package it should have the US version of the lenses. The receipt does not show it as a US or International version but if I ordered a US Camera it should be a US version of the lenses. Additionally Nikon will not warranty an International lens sold here for USA use. GETITDIGITAL tells me that the camera is warrantied but not the lens. They misrepresented what they sold me.Desired Settlement: All I want is the right lens to go with this camera. A lens that has the US stamped on with the serial number. SImple. I bought the product June of this year and just now when I needed an 18-55mm lens it didn't work. Just replace it please.

Business

Response:

Hi,

We have reached an agreement with the buyer.

He returned the lens and we have shipped out a replacement 18-55mm USA lens. Shipping via USPS tracking number [redacted].

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

---------------------------------

And as a result they will still have my business in the future...

Review: I ordered 2 Canon 5d mark iii cameras from [redacted] When fedex delivered the package I was not at home. My wife told me that When fedex worker came, he was holding the package. He got the sing first and than he gave the package. My wife did not know what was in the box, but she felt box was very light. When I came home, I recognized box was professionally tampered. When I opened it there was not cameras in the box. There was juts some shipping plastic bubbles. I opened a case with Fedex with case number [redacted] They said sometimes this kind of things are happening and they told me they will take care of the situation within 5 to 7 days. Fedex claim [redacted] told me, when they approve the case, they will refund the money to shipper and they said I need to contact shipper and let them know about the case. fedex told me also shipper needs to provide invoice to show the amount. I do not know if the seller sent me an empty box or fedex employee stole the cmaeras But seller does not cooparate with me and refuse to refund my money. I am baout to open a court case to get my money back

Also I went to police station with the box and they told me they will file a report and they said they will investigate this. I attached the police report as well.Desired Settlement: I want to get full refund

Business

Response:

As you can see from the Fedex signed proof of delivery, the package left our facility weighing 9.4 lbs. The buyer claims that the package arrived at his location completely empty with just the packaging paper left inside. The box was emptied out somewhere between Fedex's warehouse and the buyer's house. We filed a claim with Fedex and they opened an investigation. They're conclusion was that there is no concrete evidence that the package was emptied out by the driver or by anyone at Fedex and so they closed the case and would not reimburse the funds. They also claim that the buyer should never have accepted the package when they felt it's unusual weight. It should have been returned to the driver on the spot and refused. It all seems to be a strange scenario and without hardcore proof, there is nothing we can do. We understand the buyer's frustration, but since there is no concrete evidence proving that the box was empty when it was opened at the time of delivery, we cannot just shell out over $5000 for reimbursement. There is no question as to whether the package left our facility empty or not - we shipped out a box weighing 9.4 lbs and the buyer claims it was delivered weighing a few ounces.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[when fedex guy delivered the package I was not at home. Delivery worker got my wife sing first and after he gave the box to her and he left immidiatly. My wife took the box and she did not know what is inside.How can she know it was empty. Also how can we know when you shipped out the box from your location you emptied and send it as empty box. u can measure the box before shippment as 9.6lb and send an empty box. If fedex employee stole the cameras,it is not my responsibility to deal with fedex. I paid $5497 for an empty box right now and it is your responsibility to make sure safe transportation to consumer. If you think fedex has problem and and they delivered an empty box, you should deal with fedex. if fedex does not want to accept their fault, it is not my problem. You should sue fedex about that. Whenever I recognized the box was empty, I went to police station and I got police report for an investigation. I emailed you that police report. I did not paid $5497.98 for an empty box. If we can not solve the problem I am going to open a court case on jun [redacted]. This is not business. I am sure this is a mailing fraud and eventually we will see each other in front of a judge.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[First of all you lied to me first. You said FedEx did not approved my case, After when I figured out that they approved my case and you changed your word and you are saying they approved. You said on 06/**/2014 on here

"We understand the buyer's frustration, but since there is no concrete evidence proving that the box was empty when it was opened at the time of delivery, we cannot just shell out over $5000 for reimbursement"

Also on 6/**2014 you said

"We opened a Fedex claim, we called them and had investigations - back and forth."

As you see date is 06/**/2014 and 6/**/2014 you can look at your response on that date. You got money on may ** and you are saying you do not have evidence. This is a big big lie. This is not right business. If I did not call FedEx and did not get the document I would believe FedEx denied my claim.

When you buy something on internet, you expected to get it right ? If I pay and if I do not get it, this is a fraud. You were asking me to show a prove that will show cameras were missing from the box. You were telling me you can not refund my money just for my words. I am showing you a document from FedEx and they are saying I received an empty package. it is not just my word can you see that ? Why do not you refund my money now ? I did not pay $116 for the cameras. I paid 5497.98 and I did not get anything. How do you expect me to accept your offer and get $116 and be quite. To offer this you should be insane. If you buy something, seller needs to provide safe transportation. If I did not get the cameras and Carrier FedEx is saying same thing, I need to get whole my money back. If you did not declare a value for the package, it is your responsibility. FedEx is saying at time of shipping, shipper needs to declare a value for the package and you did not declare a value. So they refunded 100 plus shipping cost. It is not my fault and I am not doing business with FEdex you are doing so You need to talk to FedEx if you have problem for reimbursement. At this point I did not get anything from your company and I can prove with FedEx documents and you need to refund my money. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi Sir,

It seems that you are getting all the information wrong. You didn't add shipping insurance (this is not something we are required to add as the seller - this is a buyer's choice), therefore, Fedex would not reimburse you for the total.

We will need more proof from you in regards to the empty box and all you did was tell us that the box was empty.

You are repeating yourself, we are repeating ourselves. If you have further evidence, please feel free to contact us with it.

Review: In January 2015 I bought the Nikon D810 with a 3 Year Warranty. On July [redacted] 2015 I wrote Albert to express that a Charger and a Memory Card slot did not work. I have all the communications between us but part of what was written is below:

The Nikon MH-25a charger, included with Nikon D810 does not work. I don't know why. One day it worked then it just stopped working. There are no lose parts inside because when I gently shake it there is no rattling. Is charger under warrenty (along with the camera) and if so can you send me a new one to the address on my invoice.

The second issue is a bit more problematic. I can't use my CF memory cards. I discovered this while trying to shoot a concert. I get the message 'The memory card cannot be used. Card may be damaged insert another card'. I bought 2 cards from you so I placed the unused card in the slot and received the same message. According to the D810 manual I need to get in contact with 'reseller' to find resolution to this problem.

I ended up getting an RDM number and I returned the Camera around August 4. Today I send an email stating that it has been over a month and I expect them to return my camera fixed, provide a new camera or return the cost of the camera.

Today I get a reply that reads:

"I tried to reach you over the phone already to let you know that we have a report from Camera Services and it states that it was force damage to media card pins and the warranty that you have will not cover it since it is only for malfunction. If you want us to fix it for you then it will cost you $348.99 but if you think that you can fix it on your own then we can just ship the camera back to you. Please let me know."

Needless to say I was overwhelmed by the response. What they are saying is I broke my own camera. So let me state here one truth that if you ask anyone who knows me now or anytime in the past I treat my electronics, ALL electronics like my babies. This is historic based on the fact that most of the electronics I have bought were expensive yet I wanted the best so it would last for years. In a court of law this statement would hold no weight. Excuse me for even using it. I am still stunned that I spend almost 2600 for a camera body and got a 3 year warranty and I am being told that my camera cannot be fixed and the warranty is no good.

I want to take this complaint as high up the latter as I can and I am starting with you as my first step. I hate being cheated. I t leaves a bad taste in my mouth.Desired Settlement: In my email to this company this morning I asked for three outcomes:

1. A Fixed Camera

2. A New Nikon D810 preferably with a USA Nikon Authorized Warranty

3. A Refund

Now I want either a New D810 body or a refund. Had I been treated fairly I would have accepted a fixed camera but now with unscrupulous people I do not know what they have done to my camera. In short I do not trust them. I want a new camera. Here is the kicker. The particular problem with Nikon is a known issue. You can go on the internet and type in 'problems with storage with D810', Card ERR, and you will read text after text about the issue. Nikon is fully aware of the issue. Had I bought the camera from an authorized dealer this would not be an issue. My camera would have been fixed and returned.

I do not want to vent any longer. I have asked the company to return my camera but I will not open it. This is to prevent any additional issues.

Business

Response:

Hi [redacted],Thank you for contacting us. We understand that you are having issues with your order and we will be happy to assist you in every way we can.Let us first state several facts so that there aren't any misunderstandings, before we continue addressing your claim. Your camera comes with a 3 year seller warranty which covers manufacturer defects only. As stated in our warranty polices, our warranty reflects the manufacturer's warranty which you can read online on the Nikon website or we can send you a copy of our warranty statement:1. The warranty covers your for the camera body ONLY. It does not cover any accessories which include the cables, battery, charger, strap, etc. If any of the accessories should get damaged during usage within the 3 year warranty period, it will need to be replaced on the consumer's expense.2. The camera body is covered for manufacturer defects ONLY. This means that if any malfunction is due to damage caused by the consumer, the costs of repair will not be covered by the seller. You have the option to pay us for the repair or we can ship the camera to you and you can repair it on your own or somewhere locally.Your camera was sent to a professional repair center for evaluation. This repair center has authorized experts who assess the damage and then send us a statement with the defect cause and repair costs. These experts are like doctors but for camera bodies, they know their cameras inside out and we trust that their assessment is correct. They showed us that the pins in the memory card slot were bent/ broken which was the reason the camera could not read the cards. This may have been caused accidentally, we understand that you treat your cameras "like babies" but even the most loving parents can cause unintentional physical harm to their babies. In any case, the fact of the matter is that the memory card slot worked for 7 months and then ceased to work. This most definitely was not caused by a manufacturer defect because if it was, you would have been receiving these errors on the first day of usage. If you want to take the camera directly to Nikon for evaluation and for a warranty price quote, you will see that you will receive the exact same assessment - that the memory card slot defect is not covered by the manufacturer warranty based on the above facts. If you have any other reasonable suggestions, we would be more than glad to consider them. However, we will not be able to cover the costs of damage for a camera body that was not as a result of a manufacturer defect. Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are two storage slots for the camera. The first is a CF slot (where the company is arguing was damaged by myself. The other slot does not have any pins and thus can't be damaged and yet the SD card has the same problem with the Error Message "CARD Error' that was listed for the CF slot. The bottom line is both slots gave the same meaage and both slots do not work. If, as the retailer is arguing, the CF slot is damaged because of pin damage this does not negate the fact that the other storage device also does not work and it does not have ins which can be damaged. I expect Get It Digital to fix ths storage area if they will not fix the other. This issue is not resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,We send our products to an authorized camera repair center called [redacted]. They are a big company with many specialists with many years of experience. Since you and neither us, are professionals we need to rely on their outcome. We will attach a copy of their report. It clearly explains that all defects are not manufacturer defects, which means that unfortunately we cannot cover you for this issue. We sincerely apologize, we know this is not the response you were expecting. We suggest that you contact your local repair center to see if a cheaper price quote can be reached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April **, 2013 I was looking for a camera kit to replace my old one. I then called Get it Digital after finding the kit online that I wanted. It was kit 2711 and it came with 6 lenses. I spent $1800 on this particular kit. When my product arrived in the mail I was very disappointed because I only had four lenses. When I called the customer service was very rude to me. They said we upgraded your package for you because we didn't have yours in stock. They stated that they did me a favor and I got a better product. I stated that I wanted the kit that we discussed and that I wanted it mailed to me today. They then gave me the run a round. I wish I would have sent the camera kit back to them. It has been nothing but a headache. I have many e mails for [redacted] which is supposed to be the [redacted], but he is as rude as his staff. My email to them after realizing they did not send my whole order to me.

Hi [redacted],

I have been emailing you about my order and my PayPal stuff. I paid the PayPal got my shipment and it is missing a canon 50 mm, a 500 mm and a t-mount for canon dslr. I spoke to customer service and they are telling me that I have to speak to the person who placed the order. He won't be in until the morning. I got the 2711 canon 7d bundle. I am wanting to make sure that I get the lens that I paid for. If you could please have someone call me asap so we can get this matter taken care of.

Thank you, [redacted] On April [redacted] I got this email from [redacted].

Dear [redacted],

I put the lenses on order

its will take about 3 weeks

I asked them to have the manger call me

If I need to pay for quick shipping I will do so

I will keep update you

Kind Regards,

Get It Digital

[redacted] ###-###-####

###-###-####

Since then I have received many different emails from him, the emails stopped in Sept.. I have I sent 4 more since [redacted]'s last email that stated.

Sept. **, 2013

We still didn’t receive it I am trying to get 105.00 USD back to you is that will work >?

Kind Regards,

[redacted] A

Get It Digital

[redacted] ###-###-#### / 101

###-###-#### / 101

I am not a very happy customer. I feel like I have been ripped off and that they knew what they were doing since the beginning. I wanted my 2 lenses that I didn't receive. At this point I just want this to resolved with my lenses or cash sent to me. I work to hard for my money to just throw it away and let these guys get a way with this. I have done research since this has happened to me and I have found many complaints on them doing the same thing to others.Desired Settlement: I would like to get my missing lenses or the cash back on the two lenses that were missing. I have figured that the amount of the missing lenses would be $200. That is going off of their website.

Business

Response:

To whom this may concern:

The buyer, [redacted], did indeed purchase a camera kit from us over 1 year ago. It's kind of strange that a buyer is allowed to file a complaint after more than a year has passed. It will be slightly difficult to determine anything here since

1- [redacted], the rep that dealt with her order, no longer works with our company. We do not have any way of knowing what went on between them and what agreements they reached as he is no longer available.

2- The email correspondences and notes on the order are long archived and inaccessible.

3- Our website return policy states that all returns, exchanges, issues, merchandise problems etc must be done within 30 days from the day of purchase. In addition, a 5% restocking fee will be charged for returns (made within 30 days only) and the package must be returned packaged as it was shipped out, unused. If the package was used, we will take the package back if there are no damages, but a restocking fee of up to 20% is charged depending on how used the item is.

In this case, it seems that [redacted] has used her item for the past year. So having her return the items back to us is not an option. Not to mention that this model may be outdated and we have no use for this camera anymore.

The buyer's issue was that she received a package and 2 lenses were missing.

That statement was slightly incorrect, as we don't just ship out packages and leave out items. What may have occurred was that the 2 lenses were out of stock. Before we ship out the package, we contact the buyer directly and make sure that they are aware of this. It seems that our rep did discuss this with [redacted] and came to an agreement together with her so that she received a compensation of 2 different items in exchange for the out of stock lenses. From her package ID I can determine that she received a 5 year extended warranty + and additional high capacity long life battery who's values total to almost $500.

There are 2 problems that we now have:

A. The buyer is requesting a $200 refund for the 2 lenses that don't even cost $150.

B. The buyer received items with far more worth than the 2 lenses. And she consented to the offer.

We apologize but it doesn't seem that we can offer any appropriate solutions since a fair deal was made. In addition to the fact that we cannot assist buyers who complain about their product after over 1 year. If that would be the case, we would never be able to run a company if we were to assist every customer with a complaint from the past 9 years that we are running the business. It's just not practical.

Maybe Revdex.com has a solution?

Kind regards,

Get It Digital

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As you can see in all of the e-mails below, I have been trying to contact who said he was the [redacted] of the company for months. I ordered kit 2711 and the kit was not 2711. When I called they stated oh we upgraded your kit for you and you got a better kit. I stated I didn't want to other kit, I wanted kit 2711. I then got the run around to 3 different people. Then [redacted] got on the phone and was very mean and rude to me. He stated he sent the kit I ordered. I stated he didn't and that the kit I was looking at online was completely different. He stated that I was wrong again. I was very upset being treated like he and everyone else treated me. I should of known something was going on when I called and the staff all got angry with me the customer. I have kept all of the e-mails and have e-mailed the company so it would be in written form. Proof that they owe me 2 lenses. The 5 year warranty and battery were a free gift they gave me the day I ordered the camera kit 2711. It wasn't a call later stating that they didn't have my kit in and was going to give me a better kit. I didn't receive the phone call they are saying. I am not trying to send my camera back I want what I paid for. I should of sent it back as soon as I got it. I would like to have the lenses or the money sent to me. I am not a happy customer and How they are trying to turn this on me doesn't make me very happy. Below are all of the e-mails sent from me and the get it digital staff. Starting April **, 2013 and ended April **/2014. There are many e-mails with me asking where are my lenses. In one e-mail [redacted] stated I will check I think we got it. I think they were hoping that I would drop it, like most people would. With four kids I can't just throw my money away. Like I stated earlier I would like my lenses or money. On 04/**/2013 I e-mailed [redacted] about my missing lenses. So their e-mails being archived is a joke. I know she has e-mails to and from me.

Thanks,

###-###-####

[redacted]

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

The Warranty and extra battery were not given to the buyer as gifts. We don't give out such expensive gifts to our buyers. Since the lenses were out of stock we have agreed with the buyer that in exchange, we would send her the 2 above items.

Another thing we would like to understand. What happened between the dates May [redacted] and September [redacted]?

It seems from the emails that the buyer was told on May [redacted] to call back the next morning. What happened for 4 months in between? There is a limitation of time we can accommodate such issues. Now that so much time has passed and the camera is a used product, we can't even issue a return.

What we may possibly do (and I'll have to speak with my manager first on this one) is figure out the cost price of the warranty and battery and perhaps issue a refund for the difference. But the difference will be very minute due to the expensiveness of the items we sent out to her already.

This is the only possible thing we may be able to offer. Although it's absolutely out of our practice to even deal with cases from over such a long period of time, we would like to resolve this so the buyer is somewhat satisfied.

Regards,

Get It Digital

Review: I was supposed to receive the USA model, and not a "grey market item," which they claim the camera to be. I first noticed it when the camera was missing some setting that it was supposed to have. I was then later informed that those settings weren't there because I received a different "model." But the camera name on it was correct and I checked with the manufacturer, [redacted], for both USA and non-USA models that they were supposed to have those specific settings that I desired.

So, clearly, they sent me the wrong item and showed suspicious activity with the camera's they sent. And when I tried to return the camera, they told me I'd be charged a 5% restocking fee. I don't think this is fair because they were the ones that sent me the wrong product.Desired Settlement: A Full Refund, upon returning the camera I received from them.

Business

Response:

Hi there,We just confirmed with our customer service representative, and you are correct. You were supposed to receive a USA model.You can return this back to us for a full refund.Kind regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I do have one question though. The business did say they'd refund me fully for the incorrect item. But I want to confirm with you guys and the seller that they'll cover the return shipping.

Sincerely,

Review: I shipped my Canon 6D and its battery (a Canon LP-E6) to Get It Digital for repairs and not only did they never confirm receipt of the package, never tell me when or where it was being fixed, what was being repaired, and whether or not it was covered by warranty, I had to contact them, their camera repair contact, and Canon to get any information, make sure accurate repairs were made, and that they would in fact have my camera back to me within the quoted timeframe. After all that, I received my camera back without a battery. I contacted the company and they deny ever receiving the battery. I know without a shadow of a doubt, the battery and camera were BOTH in the box, and the company is lying or lost it when they received it. Now they are refusing to overnight a new, replacement Canon LP-E6 battery to me to replace the one they lost. These people are scammers and should be out of business. What they do to customers is illegal and unethical.Desired Settlement: $1,600 refund for Canon 6D and battery.

Business

Response:

We are sorry that you feel that we "are scammers and should be out of business." We accepted your camera almost 8 months after it was purchased, we paid for your repair service which we had to pay hundreds of dollars for, and we sent you back the camera who's market value is over $1,500. If we wanted to "SCAM" you, we would have "kept" the $1500 camera by us and sent you back the $15 battery. We have absolutely nothing to do with a $15 dollar battery. It's your right to claim what you want, but the fact of the matter is that we checked the contents of the box and our warehouse and we don't have your battery. You have been an extremely obnoxious, and irritating customer, and all we ever heard from you is criticism every step of the way. We know this is the not the answer you may have been looking for. We feel that your complaint regarding this situation has been appropriately addressed. As the correct information has beenprovided, please note that although we may read any future correspondence that you send to us regarding this issue, we may not respond.

Review: I placed an order for a DSLR camera Nikon D5300 from get it digital online through [redacted] on the [redacted] of November, 2014. The product was delivered on December **, 2014. I took the camera out for taking pictures for the first time on the [redacted] December, but the camera strap failed to hold the camera and it fell off my neck. I was not running or moving fast, I was just standing still and the strap got loose the camera fell. I followed the instructions in the manual to attach the strap and I know it was attached in the right, instructed way, but unfortunately the strap failed to hold the camera. Then it showed error message: Metering malfunction. I immediately contacted Get it digital via [redacted], explained the whole situation and requested for a refund since the strap was at fault. I sent them pictures with the strap attached. but they replied that the strap should loop in three times where as I just looped it in two times, so it was my fault. But the manual and other online instructions all show the only possible attachment way which is two times. There is no way to loop the strap in three times. I called get it digital customer care and explained all these, but they didn't listen to me. I asked them to show me or share me anything that explains how to do three times loop in strap attachment, but they told me that they are not required to do that, and they finally closed the case without helping me in any way. They did not refund or help me get the camera fixed.Desired Settlement: If the buyer is not at fault for any damaged product or service, then the business should either replace or refund the product.

Business

Response:

Hi Sir,You already filed a complaint with [redacted] and we explained to you that the reason you strap was 'loose' was because you didn't attach it to your camera properly. We asked you to send pictures of your strap and from the photos it is very clear that the problem with the strap is on your end. If you search on [redacted], you will see how the nikon strap is supposed to be attached. Once attached properly, there is no possible way for the strap to be loose. It's not a clip or a button that can loosed with time and disconnect. It's a belt like structure that is impossible to get loose once it is attached properly. You were supposed to loop in the strap into the belt and then loop it in a 3rd time into the second plastic part. (it's difficult to explain it like this, so we suggest you search it on Nikon website). We have had many different types of customer service issues and in our over 10 years in business we never even once had a customer who told us that the strap was loose. This is because, it is practically impossible for the strap to be loose because of the mechanism of the way it is built.Secondly, in your message, you stated that the strap was loose and it disconnected once or twice before (Your message as follows: "I used the camera on very few occasions, only about 100 clicks, but the camera strap is very loose, the camera gets loose from the strap on its own and its not safe. today the camera FOR THE SECOND TIME got loose from the strap and fell, now I see the metering malfunction error....") Why did you wait until the camera showed to you an error message after falling a 2nd time to contact us about your strap?? As soon as you saw that the strap was loose, you were supposed to stop using it and contact us for assistance on how to properly adjust it. We sincerely apologize, we know this is not the answer you were expecting, but we won't be able to take any responsibility for your mistake.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Get it digital, the seller of the camera, has claimed that the strap got "loose" because it was not attached properly by me, so it was my fault, and they came to this conclusion from the pictures I sent them. I have attached a copy of the same picture I sent to them earlier, and it shows how I attached the strap. I followed the manual instructions for attaching the strap, I also checked online and I did not find how my strap was not attached in he "right" way. They always talked vaguely that I need to loop it in three times, and I really don't know what they mean by that. I have sent them pictures, why don't they share some pictures and/or web sites that will clarify how mine was faulty. And why don't they talk about the manual that came with the camera? I followed the manual instructions, the picture also matches the manual, but they don't talk about the manual. Their second argument is that since I had the strap loose once before, then I should have contacted them earlier. May be I could have done that, but I thought that was a rare accident and would not repeat. But when the strap got loose for the second time and fell, then I had to contact them. One more thing, they have claimed that in 10 years of business they never had any complain related to loose strap. But here at Purdue University campus I know a photographer who owns a Nikon camera and who also faced exactly the same problem with her camera strap, and her camera is one year old. So now she ties knot to save her camera from any more falling. Thank you.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for giving us the opportunity to assist you.I attached a few photos so you can see how the strap is supposed to get attached.As you can see, there is a difference between the way the strap was attached by you and the way it should have been attached (per Nikon). There is an opening between the folds of your strap which shouldn’t be there. Once the strap is looped in 3 times, the loop gets closed together, and there should be no possible way for it to get loose.You can also see this information on the Nikon website. They explain in detail how the strap should be attached.Buyers contact us all the time just to verify how to use the strap. It seems pretty easy to adjust it without reading the instructions, but if not attached correctly, the camera can fall.I know that this is not the response you were expecting, however, we will not be able to take responsibility for a negligence that was not due to our fault.We hope you understand.